EBC Virtual Support Call
Experiencing issues with your Electric Bike Company E-bike? Schedule a dedicated virtual call with one of our trained EBC technicians. Similar to bringing your car to a mechanic for diagnosis, this session allows us to virtually assess the problem, troubleshoot steps with you, and determine if any replacement parts or further service are needed. We'll guide you through the process step-by-step. If you're outside Southern California and need hands-on repairs, we can help connect you with a qualified local technician.
Important Note: If the issue is determined to be covered under warranty, your diagnostic fee will be fully refunded upon completion of the warranty service.
What Is This Service?
Connect directly with an experienced EBC technician through our virtual call service. For quick support, choose either a 15-Minute Mechanical or 15-Minute Electrical Diagnostic Call. Ideal for troubleshooting issues like brake alignment, motor response, battery concerns, or error codes. Our team will walk you through checks and solutions, just like an in-person visit conveniently from home.
Who Is It For?
- Consultation: New owners, riders wanting to optimize settings, or anyone seeking quick answers/advice about their bike.
- Diagnostic: EBC owners experiencing technical difficulties, error codes, performance issues, or needing help identifying a specific problem.
- Anyone who prefers direct, expert guidance via a virtual call.
What You'll Get
- For Mechanical Diagnostic: Ideal for issues related to brakes, gears, wheels, or general bike components. We’ll walk you through visual inspections, adjustments, and basic fixes.
- For Electrical Diagnostic: Best for troubleshooting error codes, battery or motor concerns, or connectivity issues. Our technician will guide you step-by-step to identify the problem and suggest next steps.
- For Both: Focused attention from an EBC expert for the full duration of your chosen session via a virtual call link.
How It Works
- Select Session Type: Choose the 15-minute mechanical or electrical diagnostic
- Book Your Time: Pick an available date and time slot from the calendar.
- Complete Checkout: Securely pay for your session (or use a valid discount code).
- Get Your Link: You'll receive a confirmation email with your unique link for the virtual call.
- Join the Call: Click the link or dial in at your scheduled time to connect with your EBC technician.
Important Warranty Information
We stand by our products. If, during a Diagnostic session, the issue is identified as being covered under your EBC warranty, your diagnostic fee for that session will be fully refunded upon completion of the related warranty service. It's part of our commitment to fair service. (This does not apply to Consultation sessions).
Why Book a Virtual Diagnostic?
While we offer extensive free resources like manuals, FAQs, and troubleshooting guides on our website, this service provides direct, personalized access to dedicated EBC expert time.
- Choose a Consultation for quick, tailored advice and answers without extensive searching.
- Choose a Diagnostic for focused expertise to efficiently troubleshoot specific technical issues.
You're investing in convenience and direct access to get the specific help you need, efficiently.
