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American-built electric bicycles – How we do it

Miriam Defreitas
Miriam D.
10:01 10 Aug 20
On Memorial Day weekend, my husband decided that he wanted to order an electric bike. We had talked about getting bikes, but nothing specific had come up. I wasn’t sure about spending so much on an ebike, but after looking at the reviews and customization features of the EBC bikes, I was sold. I ordered a Model Y at first, but then changed my order to a Model S. There was a bit of a mix up with the order change and I ended up with the Model Y, but EBC staff made it right, providing great customer service, and I am happy. Although I am on the short side (5’ 2”), the Model Y with its multiple adjustment points makes for a comfortable ride, and I can still reach the ground from the seat when I stop, just leaning over a tad to one side. The bike arrived while I was traveling, so my husband got it ready and “tested” it for me. He received some great comments from others in the neighborhood who really liked the look. I’ve now been riding it for almost two weeks and it has been problem free. I really appreciate the throttle and pedal assist when coming back from a long ride in the country! I’m glad to be another happy EBC customer and look forward to more rides on my Model Y!
Myra Fernatt
Myra F.
01:57 04 Aug 20
I have been an electric vehicle and solar energy owner/enthusiast for several years and am the proud owner of a Model 3 and rooftop solar array that offsets all of my energy needs for the house and car. Even my lawn equipment is all electric! So, when I started to think about a bike during the pandemic, I really wanted to go electric as well. After reading a lot of reviews and thinking of my needs (big guy wanting a more comfortable ride), I decided on EBC. Now, I’ve been enjoying my new Model S for nearly three weeks. The bike arrived in great condition with excellent packing and except for one minor rear fender adjustment (rubbing against tire), it has been problem free. I’ve really enjoyed the throttle on demand when needed and the pedal assist function. Everything on the bike works great, but I haven’t been on a bike in 20 plus years, so there is a bit of calibration on my part! I haven’t had a need to contact EBC for support, but I did make a small change to my order (added suspension seat) and that was taken care of promptly. Although I’m sure they are slammed right now with high demand for bikes during the pandemic, the EBC staff seem genuinely interested in making sure their customers have a great experience. I look forward to many more years of enjoyment from my new Model S!
Robert Fernatt
Robert F.
01:45 04 Aug 20
Just got 2 model R bikes, love them, so much fun!
Tim G.
Tim G.
19:12 31 Jul 20
More customizable. Great/fun color choices. Bigger motor. Better design. Hydraulic disc brakes. Just a few of the many reasons I went with EBC over many other brands. Customer support💕A++Did my research!
Valinda Turner
Valinda T.
12:50 03 Jul 20
I did a lot of research into e-bikes prior to purchasing, and I'm so glad I discovered Electric Bike Company. I was originally planning to buy one from a big-name company, at about twice the price of an equivalent bike at EBC. But the reasonable price is not even the best part of my EBC Model M. I am so impressed by how solid and well-built my bike is. Plus it is beautiful! I've had my bike for about 5 days now, and I feel like a kid who got a new bike for Christmas! I can't stop smiling when I ride it. With just a little bit of pedal assistance, I feel like I can go anywhere! EBC's customer service is excellent; my bike was delivered to me (sooner than expected!) fully assembled and ready to ride. Supporting an American company, and knowing my bike was assembled in the USA feels good, too. I cannot recommend Electric Bike Company highly enough!
Kathleen Andrew
Kathleen A.
18:11 30 Jun 20
I am very lucky to have found and purchase two bikes from the Electric Bike Company. They are one of the rare companies that do things right, are true craftsmen at what they do, don’t cut corners, stand behind their products and believe ‘good isn’t good enough’. Seeing the high quality parts they use and watching how they hand build each bike is very special. If you are looking for an electric bike, they are the only people to see!
Rick McCormack
Rick M.
00:08 30 Jun 20
I was so excited to receive a custom electric bike from this amazing company! It took 7 weeks (quality takes time), but it was totally worth the wait. The attention to details, the smooth braking and suspension, all top notch. I received multiple return emails when I made inquiries before delivery. They care about the product and it shows.
Nicole Walsh
Nicole W.
18:56 26 Jun 20
Excellent service..excellent product...special thanks to Ms. L. Ruiz. (I changed my bike twice)...so friendly, actually remember me from previouse week..makes you feel appreciated and valued....wish i could share your grand opening....but im in Georgia...✌
Mike Zimmerman
Mike Z.
17:30 23 Jun 20
Josie B
Josie B
20:09 22 Jun 20
Jefferey Aezer
Jefferey A.
11:16 20 Jun 20
WOW! The entire team nocked it out of the park!!! After MANY hours of research on the BEST built bikes in the world - I ordered 2 bikes for my wife and I. I could not pass up the value. I was spending a lot of money and I wanted to make sure that I was investing it in bikes that are not only COOL but would last. I am going to be 50 this year and I need all of the help that I can get.... I was sad to notice that the lead-times were running 8-10 weeks and this was just outside of a planned vacation that I wanted the bikes for. I explained this to the Rockstars (Brook, Lorraine, Jeanne, Blake, Sherry and Sean +++) and they made no promises but said that they would try... Boy!! Did they ever... Bikes Shipped yesterday and I am SO excited to get them and experience the freedom that they will bring that I can hardly stand it... Thank You Thank You Thank You and Thank You Some More!!!! These guys care, they are responsive and they go above and beyond to take care of their customers. (Smiles ear to ear)
Mark Bennett
Mark B.
22:09 17 Jun 20
Patrick Mash
Patrick M.
01:52 01 Jun 20
My wife and I ("senior citizens") purchased two Model Y's and are very happy with them. Enjoy the pedal assist in the hills. Love the fact that they are produced in the USA and come assembled, just have to adjust the handle bars to suit your ride.
Jim & Jana Gleim
Jim & Jana G.
22:42 24 May 20
This company and the bikes they produce are as good as it gets. So good that it motivated me to write this - my first ever - google review.I recently had the Model R delivered and it was way beyond my expectations - even beyond my hopes. Everything is seemless - the gears, the assist levels, the breaking, the throttle, the integrated lights. It came fully assembled, with only some very minor adjustments needed on my end. This particular model feels so solid, and it makes me feel all the more safe when I'm cruising at top speeds. It looks great, and if it weren't for the display (and my speed going uphill) you might not even realize it was an electric bike. I've ridden a couple of Trek's and an Electra previously. This one is so much better, and much less expensive than Trek. Everyone I interacted with at the company was very helpful. The whole process - deciding on the model, communicating about it before it arrived, and speaking with Blake to help customize some things afterwards were all very personalized experiences where I felt like my desires mattered to them.I can't think of any product I've ever purchased that I would recommend as highly as this.
Ralph
Ralph
16:51 21 May 20
We’ve had our bikes a little over a month now and couldn’t be happier! We’ve put just over 500 miles on them. These bikes are so well made and very comfortable. I can’t say enough good things! If you’re on the fence about getting one...just do it! You will be so glad you did!
Valerie Christy
Valerie C.
20:39 13 May 20
After researching many e-bike companies I decided to order the R model. EBC ratings and reviews convinced me this was the company to deal with even though they are located 2000 miles away. Two important factors were the bikes are built in the USA and also offer a good warranty. Unfortunately when I received my bike there was a problem with the hub motor. I was very disappointed at the time, but fortunately Blake immediately came to the rescue. A new wheel was sent and delivered within a week. Our weather has not been that great for riding yet, but I am looking forward to enjoying my R model. I highly recommend this company.
Jim Knecht
Jim K.
19:56 08 May 20
can you do a quick 1 min video of the testers testing the built bikes
Marc Reimann
Marc R.
01:54 05 May 20
I am so pleased with this bike. I love the look of the classic style of the Model C. It's so much fun to ride. It's really cool that it comes fully assembled. That was huge for me. Plus it's put together in the USA. I can't wait for the weather to break in the northeast so I can really explore my area with this bike.
Dawn Schlimm
Dawn S.
18:18 30 Apr 20
We ordered 2 Y bikes for our home in New Port Beach. The bike performs well and is easy to learn and use. The entire bike is very well build built, down to the details of fully polished stainless steel hardware. I will add photos to this post later,i opted for the lazy mans bike with the low cross bar so it is easy to board. white with red rims and blacked out on everything else. Bottom line is: we have done our research, and for the price, you won't find a better bike for the money. dollar for dollar, this is the best electric cruiser out there.
eddie rowland
eddie R.
22:20 27 Apr 20
Fabulous company with fabulous products. Love my Model X. Looks great, good craftsmanship, excellent quality and ride.
Adventures of Livybug
Adventures of L.
19:43 26 Apr 20
Just got our second E bike from company Great bike ,clean lines, and very easy people to deal with with .Love the bikes . Got my model R shipped to me , never saw it live, better than I could have expected!
Randall Counter
Randall C.
02:26 18 Apr 20
After reseaching many bikes online and at local stores (and there are many), EBC stood out with the best build, components and price. Very happy with our decision to buy from EBC!
Demetrios Syrpes
Demetrios S.
23:56 14 Apr 20
I am an avid cyclist and own a dozen different bicycles; touring, mountain, cruising, folding, hybrid & fat bikes. Last month, after tons of due diligence, I finally purchased my first electric bicycle from the Electric Bike Company, the Model C. ...and I am beyond impressed! The bike was delivered within 2 weeks, fully assembled. It took me about 10 minutes to unwrap the packaging and adjust the handlebars, and off I went. The experience was surreal! I felt like I was an Olympian pedaling downhill, even when I was pedaling uphill (on level 5). I now typically keep the power on Level 1 or 2 just so I can feel like I'm getting a little workout. Level 5 is way too fast! ....unless your goal is to get from place to place as fast as humanly possible (...which is never my goal when riding this bike). whenever I have a question about the battery or LED display functionality, the customer service team at the EBC is absolutely phenomenal! Sean & Blake & Jeanne are extremely knowledgeable, helpful & super responsive to all of my phone calls & emails. They also provided me with links to dozens of 2 minute YouTube videos showing more advanced functionality & features, which was also extremely helpful. I already have 500 miles on my bike and I cannot wait to take it out again later today! ...and I plan on buying 3 more ebikes from the EBC (for my wife & kids) as soon as I can get back to work! This bicycle is making me feel like a big kid again! Thank you EBC! -Steven Irgang. New York.
steven irgang
steven I.
17:25 13 Apr 20
Love this ebike. Company has been easy to work with and responsive to some minor issues. First of all bike is well packed for shipping. But even so the shipping company managed to put fork of pallet jack through box and hit spokes. Only cosmetic damage thank God. Bike arrived without rear basket and mirrors as ordered but EBC promptly shipped. Then received package and no mounting hardware for basket. Notified EBC requesting info on bolt size and photo so I could locate for assembly but they wanted to send them to me since they are specific for their bikes. This is great except having to wait again. I also requested some touch up paint so I can touch up any scratches that it has Paul offered to send it at no charge...Big Thanks Paul! Hopefully hardware will arrive shortly so I can start riding regularly....I have two small chihuahuas that want to go and cry when they get left at home so until hardware arrives no long trips out for me! But over all very glad I made the decision to purchase my bike at EBC!
Brenda Miller Haynes
Brenda Miller H.
10:14 13 Apr 20
1.) Easy/Clear Website!2.) Answered my Call on a Sunday.3.) Excellent Product! Sturdy. Beautiful. Details are Amazing.4.) OMU - Why didn't I buy this years ago? SO. MUCH. FUN. Thank you. I feel like a kid again. Angela L CochranGig Harbor, WA
Angela L Cochran
Angela L C.
15:38 08 Apr 20
Great bike. 5 speeds with peddle assist, very powerful and easy to ride. Very sturdy and well built. Comfortable
John Blom
John B.
22:05 02 Apr 20
I received my bike a week ago and am in love with it so far! The Electric Bike Company support has been excellent when we asked a couple of questions regarding the bike and how everything worked !
Bethany Wigdahl
Bethany W.
20:08 30 Mar 20
I researched e bikes for almost a year before purchasing my Model C from EBC. I could not be happier with my purchase. I am 6’4” and the bike fits me just fine. It’s so sturdy and well built that I have no doubt it will last a lifetime. The Staff at EBC is great to work with and the Customer Service they provide is exemplary.
Steve Kotulak
Steve K.
16:02 17 Mar 20
What a great company! The ordering process was easy and EBC answered all my questions and explained the options. We ordered two S Models and they were completed and ready for pickup earlier than planned. We have been using the bikes for a week now and we are extremely happy with them. These bikes are built very well and look great too!
Mick Meldrum
Mick M.
16:50 09 Mar 20
Vance Raine
Vance R.
19:01 06 Mar 20
Ordered a custom bike, got it in about two weeks. I have only been on a few rides but the bikes power is amazing. It is also the most comfortable ride I've ever experienced on a bike. The only slight complaint is it came with wrong color wheels and fenders. The electric bike company promptly sent me the correct ones once I notified them.I highly recommend the model c.
Jon Yarger
Jon Y.
02:00 05 Mar 20
william delano
william D.
23:25 02 Mar 20
I LOVE my electric bike its so much fun to ride! I love the fact that it doesn't even look like an electric bike, it looks like a beach cruiser. The charge lasts so long too! I def recommend going with this company, we looked at a lot of different ones and love our bike!
Nicole Hanriot
Nicole H.
19:32 02 Mar 20
Myriad beautiful colors and customizable touches; customer service is outstanding: the online chat feature answered all my questions and lots of videos are very hepful. The shipping experience was also 4-star: you just can't get better than a "ready-to-ride" bike (just tighten a few screws, charge the battery, and you're on your way). I had to take off a star because the bike is fun to ride, but it's *extremely heavy* and the turning radius is very large: it does NOT turn sharp corners without incident. A couple of bad spills on the bike path's hair pin turns and our enthusiasm for the bike has lessened considerably. There are other e-bikes out there that are a lot lighter and easier to manage. It's a beautiful, powerful, zippy bike that just weighs a ton. As I tell people: "She's beautiful, but she's a heavy, cumbersome beast. I still love her."
Lynn Casmier-Paz
Lynn C.
19:55 01 Mar 20
The bikes are amazing, the best price and quality. Whether you want to pedal ride or add a boost using the electric feature this is a bike for all to enjoy!!!Bonus made in the USA🚲🇺🇸
Rosalyn Wan
Rosalyn W.
18:39 28 Feb 20
I bought a Model C as a Xmas gift for my wife and The Electric Bike Company's staff was amazing in making it happen. First, I procrastinated and pressed them up against a tight time fence to produce and ship the bike; they didn't waiver at all and ensured me the bike would arrive prior to Xmas day and it was a success! I received the bike which was beautiful, fully assembled and ready to surprise my wife. After a couple mo ths with the bike, it's only strengthened my satisfaction with their product; awesome! I recommend the Electric Bike Company any chance I get when people inquire about the bike. Thank EBC for the buying experience as well as a superior product.
Joseph Vetor
Joseph V.
16:44 28 Feb 20
I ordered my C Model at the end of January and just received it the other day. The delivery person, "Omar" put the box and pallet right in my garage. Very easy to get out of the box, made a few adjustments, and off on the road I went. The bike worked flawlessly and I love it. The controls are simple and riding is a breeze. Thank you guys and gals, you made one great bike!
Bob Weisz
Bob W.
17:28 21 Feb 20
I stumbled across the Electric Bike Company when reading reviews for another online eBike company. The reviews across the various reviewing sites were 4 and 5 star with comments that indicated this company actually delivered a quality product. After test riding various eBikes locally that ranged from $1400 - $3500, I had a checklist of must haves and wishes with a budget that didn’t fit the local availability. I knew I wanted a powerful motor for the hills around Tahoe, fenders, step through and beach cruiser style. I really didn’t want to spend more than $1500. Then I found EBC and the Model Y with a base price that delivered the key features and warranty that fit my must haves. Admittedly, I spent more than my initial budget by adding fenders, rear rack and custom colors but the end result is pure joy!I ordered my custom bike on Jan 22nd and received my bike on Feb 6th. The ordering process was fun with the ability to customize many elements without any additional cost plus the option for custom paint colors which are additionally priced. After ordering I receive an order confirmation, a follow up email from Sean to the comments I included in my order and a shipping confirmation. The bike was packaged incredibly well on a pallet and was already assembled needing only handlebar and seat adjustments. Included with the bike were tools to make the needed adjustments and the charger. The EBC online videos explained what to do to make the adjustments. In fact EBC has many videos that are good to watch beyond just unpacking and setting up the bike - see their YouTube page. I did override the standard preset speed limits on the bike and have taken it to 20 MPH with throttle only and 26.2 MPH with peddle assist - it may go faster but this was fast enough for me. It performs very well on hills with both throttle only or peddle assist. I am a casual bike rider so I opted to not add the 7 speed, with peddle assist or throttle I am able to get up the hills just fine.The bike is well balanced even with the battery mounted in the front basket and is not removable. The basket is attached to the frame which is why it feels so balanced. It brakes very well at high speeds and feels stable when decelerating. The color screen is easy to read and has a USB port. This is a comfortable bike to ride too. Having lights on the front and back are great features included and my bike had an alarm with two fobs. The alarm is very loud and is triggered when the bike is jostled or moved.Overall I believe Electric Bike Company builds an excellent bike and stands behind it with their warranty, quality and customer service.
Seadance on the Lost Coast
Seadance on the Lost C.
02:30 13 Feb 20
I purchased the "X" model. The bike is amazing. I did my due diligence in comparing a few companies. The customer service at EBC was excellent and I liked the fact that this is a local company should I need any servicing. Paul was incredibly patient with all my questions. He actually talked me out of what I thought I wanted and sold me what I really needed.
Peter A
Peter A
21:48 12 Feb 20
I haven't loved a new bike this much since Christmas 1965! The customer service answered all of my questions before I bought the bike (and I had a lot), and the bike arrived ready to ride in just a few minutes. Honestly, my new bike helmet sun brim took longer to assemble. I am over 60 and overweight, but the assist makes getting up the hill a breeze. I'm going 13 MPH! Whee!!
pat edwards
pat E.
18:28 06 Feb 20
Excellent customer service. Very knowledgeable about their bikes. Bike I ordered is strong, fast, and has an excellent warranty. The company also has educational videos about their electric bicycles, and great information on the major components. Highly recommend you watch the videos listed on their website. Then shop around look around. You will end up coming back to the Electric Bike Company. Oh and be prepared to get bombarded by a lot of compliments and questions from other people. Most of all enjoy your bike. I truly enjoy mine.
Russel Tofflemire
Russel T.
14:32 27 Jan 20
Andrea Engvall
Andrea E.
16:02 26 Jan 20
Just a total amazing experience to have a truck pull up and deliver a huge box containing two beach cruisers to our garage. Open the box and these bikes were packaged to endure any thing that might harm them on their journey form California to Florida. After removing them form the box I adjusted the handle bars and took off for a test drive. BIG SMILE !! My wife and I jumped on the bikes and headed to the beach a few blocks away and we felt like we could ride miles with almost no effort . I have ridden all types go motorcycles for over 50 years and this was almost as good as I remember the first time on a powered bike.The hardware and components on these bikes are motorcycle quality.John & Corby
Lake House
Lake H.
13:41 24 Jan 20
I bought my Y bike in October and love it. It is my second Ebike and was recommended by the bike store where I took my old one to try to be repaired when it died. This bike cost me less than my first with many more features. I commute to work on a bike path but have a steep hill to go up in the way home. I don’t miss the gears at all and cruise easily up the hill in Level 5. I can ride in head winds with no difficulty. My commute is 19 miles round trip and barely use 1/4 of the battery. I love the alarm as I leave the bike outside work and had trouble in the past with people tampering with my bike. It is loud and scared the daylights out of the gardener! I did have questions at first and they were incredibly responsive and patient explaining the bike to me on the phone. I found the online instructions a bit difficult to understand. I also changed my settings to a faster speed (they emailed me how to do this) so the throttle and the pedal assist work together. I did buy a net to cover the basket as I found things actually fell out going over a bump. I plan to use it more for errands around town and shopping. It’s a great bike!
Karen R
Karen R
20:42 15 Jan 20
Extremely well built bike and packaging is absolutely first class. So easy to set-up and ride. A+ company that I would highly recommend to anyone considering an electric bike. 100% satisfied with our purchase
Wes Cagle
Wes C.
17:58 14 Jan 20
I searched several websites for a bike that would fit my needs. I was a little skeptical for the lack of gears but honestly it does not make any difference. Changing assist level is so easy that you actually don't need gears. The bike is super cool and the fact that you can customize it means that nobody else has it. I have only done 50 miles with it but I am very happy and I would suggest to anybody.
giovanni calimani
giovanni C.
00:18 14 Jan 20
Great Bike, Great shipping. This is my third E-bike purchase and the other two companies could learn a thing or 2 from EBC. Received a faulty charger and they shipped a new one out within a few days. Was unsure about a bike without gears but this one blows my other two away on the hills. As you can see from the photos, the delivery is top notch
Dave Ackley
Dave A.
22:00 13 Jan 20
I wish I could say more, but after a precious few 20 miles I can only say that this is the smoothest and most comfortable ride I've ever tried........and every time I walk by it in the garage I have to smile....this thing is a work of art !
Arel Kay
Arel K.
02:58 08 Jan 20

ACCESSORIES

accessories-bkgrd

NATION WIDE SERVICE NETWORK

The ELECTRIC BIKE COMPANY™ has teamed up with Velofix Mobile Bike Mechanics to create a Nation Wide Authorized Service Network for our Customers.

Velofix acts as a Full Service Mobile Bike Shop that can do everything from fixing a flat on the road to servicing and maintaining your bike at your Home or Office.

** We will continue to serve our customers by building & shipping our bikes, accessories & parts as usual, 7 days a week, encouraging a healthy lifestyle, exercise, fresh air & a great ride. We at EBC, are aware of the changing global developments. We are committed to our part in helping protect our employees & our communities. We have implemented shift changes in small numbers to support the wellbeing of our employees & their families.

Although we normally operate on a 3-4 week lead time – due to current restrictions we have a slight delay with an 8-10 week lead time, but we promise its worth the wait.
Thank you for your understanding.

 

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