Love love my custom model R, E-Bike!! Rugged , so comfortable & a beauty!! It is a pleasure dealing with Electric Bike Company. Their customer service goes above & beyond!! A special thank you to Mike for all your help & guidance. I have recommended this company to all my friends & family. Super quality!!
21:46 09 Sep 22
I called technical support with a problem I was having with a bike I bought 2 years ago. I got a human on the phone immediately. She helped me troubleshoot and we fixed it, it was a wire connection that had come loose. Excellent customer service! I love my ebike!
11:13 09 Sep 22
We were trying to decide if an ebike was what we wanted so we visited an Electric Bike Company dealer in Richmond, VA while we were visiting the area. We were very impressed with the bike and that dealership. We took a test ride for about 30 minutes. We loved them, we were sold! The dealership also took all the time we needed to answer our questions and helped us along with how to place an order. They gave us step by step instructions. We called them back with questions and even went back a second day to check out a few options we were thinking about. The staff there and the customer service online were all top notch. We compared other ebikes and determined that EBC was the best for us! We placed our order and have been thrilled by the service we’ve received.
02:45 09 Sep 22
My husband and I took a lot of time did a lot of research and couldn’t be happier with EBC. Thank you blake who answered all my questions with confidence!! We love them !
02:29 09 Sep 22
Our new Model E bikes are EVERYTHING the dealer said they'd be. We test drove several other models and found these to be the most stable, comfortable, and controllable of them all. Excellent value!
23:15 07 Sep 22
We took a lot of time and did a lot of research before purchasing our ebikes and we couldn’t be happier with our decision to go with EBC. From our first visit to the Huntington Beach showroom we were sold. Our sales rep Jeff was so helpful and knowledgeable. The online platform allowed us to customize our bikes and see different variations and models. My husband picked the X and I picked the S. The bikes were done in less than a week and Jeff kept us informed throughout the process. We took the first of many long rides tonight and the bikes have far exceeded our expectations! They are solid, well built, beautiful bikes and we are looking forward to riding around the hills of Hermosa Beach this Labor Day weekend and beyond! Thanks to Jeff, Jesse, Lucas and the entire EBC team. The BEST!
17:01 06 Sep 22
01:10 06 Sep 22
Love, Love, Love my EBC Model Y in Lapis Blue. I call it my “Blueberry”. It is especially perfect with the 24” wheels for my petite frame. I see ladies asking about needing a slightly smaller electric bike. This is the one for you. I am so glad to have discovered Electric Bike Company.
18:41 04 Sep 22
I love my electric bike! Easy to operate and super fun to ride!
00:14 04 Sep 22
Best bike I’ve ever owned! Quality is fantastic, easy to use, and so fun. Love EBC
00:11 04 Sep 22
I love my Model R. It’s extremely comfortable to ride and has the option to use pedal assist on 5 levels or use the throttle. The battery is located inside the frame so it makes the bike look more sleek. Blake, at the HB store was super helpful and knowledgeable. I highly recommended test riding the bike at the store and designing it on their big screen. Worth every penny!
23:21 03 Sep 22
Purchased a model R from the HB shop and this bike is nothing less than beautiful. I did a ton of research on multiple companies and multiple different bikes. After much consideration we decided to go with the model R’s. Love the design and feel of a traditional cruiser bike with five mode pedal assist and throttle mode. Went 50+ miles on pedal assist 1-3 with ease. If your considering purchasing an E bike I recommend heading over to the shop and taking them for a test drive!!Best purchase I’ve made in a long time. Also 10 year warranty on the motor!10/10 satisfied so far
23:15 03 Sep 22
I love my E bike. I had a E-lux bike before. But like this better. Had more features with just the standard bike. I have the Y model and love that the battery is I. Bottom of basket. I got white and then had custom painted flowers put on. I highly recommend the bikes. They are less expensive to get repaired than the E-Lux bikes.
19:22 03 Sep 22
Jeff took care of us even though it took us a bit of time. I highly recommend HB location!
Gary & Julie Y.
21:24 02 Sep 22
We just got our new EBC bikes and LOVE them! So smooth and easy to handle. We have enjoyed our daily evening rides. Thanks EBC!
17:50 01 Sep 22
Preemptive TLDR: The Model S I purchased overall proved an excellent purchase while being used as a commuter and light product carrier for 1,000 miles in six months so far, and EBC proved to absolutely stand behind their product.I received my Model S at about the very end of February, and began using it to commute around town immediately. While I am not likely to test it in icy conditions, it ran in below freezing temperatures perfectly. Through spring, I put over 400 miles on the Model S with no issues, commuting to work and back and occasionally carrying groceries and other light loads via a Basil Double Bag and the front basket. After dealing with an issue I will detail below, it's now racked up 1,000 miles travelled as of this review, and continues to serve well. It runs excellently for all forms of road as well as limited off-road travel.As for the aforementioned issue...during late spring the bicycle developed an issue I will detail here so anyone else, in the extremely unlikely event they experience this issue, may catch it early. I began to notice a regular light groaning sound coming from the rear wheel when in motion, regardless of pedaling or the motor being engaged. My local bike shop misdiagnosed this issue as spokes on the rear wheel possibly rubbing together, which might sort itself out eventually.In fact, the screws securing the motor to the rear wheel assembly were shearing off. Whether originally a defect or other issue I cannot say, as I only confirmed this after all the screws failed (the majority likely due to increased strain after initial screw failure), leaving the bicycle inoperable. After contacting EBC and sending them pictures by request, they requested I send the rear wheel assembly back for repair. I received the perfectly repaired assembly back only three days after they received it. This was in spite of me forgetting to register my Model S for warranty purposes, proof EBC will stand behind their work and take care of their customers.Some additional notes:- I unfortunately left the torque washers and flange nuts on the rear wheel assembly when shipped for repair, and they were likely lost during the repair. I replaced them with generic M12x1.25mm pitch flange nuts and torque washers which serve just as well as the OEM parts in spite of the new torque washers being a somewhat different style.- While the paint is perfectly good, it inevitably takes some wear over time. While EBC touch up paint works well enough, I found for the standard white paint Rust-Oleum Bright White Gloss protective enamel makes a quite durable alternative.
04:31 31 Aug 22
I’ve had my Model E for a couple of weeks now and I’m really enjoying it! It’s so fun to ride and beautifully well built. I did call EBC with a couple of questions and they were very responsive. Love my Model E, I’m looking forward to riding it as much as possible. Life is short, enjoy riding bikes while you can ..I recommend this company .
00:56 30 Aug 22
Looked at a lot of reviews, ebike sites, also some local shops. Ebc was the first site I shopped on. Awesome site. Customizing colors and accessories is great. Spent awhile on other company sites but was drawn back to ebc several times before ordering. Ordered a C, decided on a mix of the standard colors in favor of upgrading the suspension, seat, and battery. After placing the order I decided to also add the 7 speed, they added it quickly over the phone for the same price as if I ordered it initially , very pleased. I received it in a few weeks , was surprised by how fast it was. Built perfectly. Had it about a month, ridden several times and it meets or exceeds my expectations. I would order the same thing again. I have also needed to contact customer service for a small issue. The took care of it and gives me confidence they stand behind their bikes.
18:23 27 Aug 22
Bought a Model E for my wife who loved it so much that I bought a Model R for myself. Build quality is fantastic, delivery is quick and they come fully assembled. Fantastic bikes!
21:37 26 Aug 22
I ordered through my local dealer which I am very happy I did since I had to have a major component replacement within the first 30 days. I picked the model based on internet chat with EBC. Their recommendation was off the mark. I wish I had bought a different model. Now I have a $3K bike which is very difficult to get my foot over the battery on the tube. I was up front about having fake knees and mobility issues. I got a loaner which was the one with the battery in the back. It was so much easier and comfortable. Now I am really disappointed with mine.
02:26 25 Aug 22
Happy man, happy dog! Jim and Bogie love their E Bike from The Electric Bike Company. It’s going on two years and running strong! Jim cruises from Long Beach to Newport with ease. I’m deciding which model to buy for myself. Thank you, for such a great product.
22:43 23 Aug 22
I was nervous to buy a electric bike on-line but I read many reviews about this company and made the decision to purchase a bike. I bought the bike and was very happy with the delivery, the truck driver even helped to take the bike out of the packaging. I am very happy with my bike and have been riding it daily. I'm 65 and out of shape but this bike really helps me get out there and ride! It has a lot of power to get me up the hills near my house. I bought the model E and I love it. I had fenders added to it also.
13:09 23 Aug 22
I purchased a model R pretty much fully loaded. Extra battery in the front basket. Numerous colors. Fenders, suspension seat post. I have put over 500 miles on it this summer. Just had my knee replaced and this helps in my rehab. Very high quality. Beautiful colors. I get compliments all the time on it. I’m 72 years old and this ebike lets me enjoy life a lot more. I have recommended EBC to others. Very pleased with this bike.
01:02 23 Aug 22
Great Bike, extremely well designed. I’ve ridden and visited many more places than with my regular bike. I ordered the standard fixed speed bike but found I really needed the 7 speed. After 2 months I had it put on , and for me it made a big difference going up hills! And it only took 1 day.Thanks again, great customer service, friendly staff.Addendum: I have ridden almost 1300 miles in about 10 months ( wanted to do 2000 miles in a year but broke my ankle-had to take 2 months off).Still love it, have gone grocery shopping many times, including Costco (which limits the amount I can carry back home) A friend of mine, who bought his EBC bike at the same time, and I both talk about the excellent decision we made to buy our bikes at the time we did. I have had numerous other bike riders comment on how great the bike looks. Thanks again EBC, #electricbikecompany.
01:35 18 Aug 22
This bike is awesome! It feels just like my old beach cruiser, but even more comfortable. The people at Electric Bike Company are great. Excellent customer service. Ordered it online and picked it up at their Newport Beach office. Love the fact that each one is custom made for you here in the USA. My only wish is that the tires were all black as opposed to having the white reflector stripe, but all good. Totally satisfied with the whole experience.
19:39 16 Aug 22
hello , i love my model s . it came quickly and ready to go . i ride it on dirt gravel grass and trails . read your manual and avoid the things i figured out the hard way . built like a tank and alot of fun .
21:33 12 Aug 22
Great bike, fun to ride, beautiful workmanship. I’m a proud owner.
21:24 10 Aug 22
Good folks there at EBC. It’s nice to know real people here in the states is behind the company, and they make buying a bike a really pleasant experience.
20:33 09 Aug 22
We just received my wife’s bike ( bought it for our anniversary ) Just how it came packaged in the box was truly amazing! Happy wife - Happy Life! Can’t say how beautiful and premium this bike is.
21:31 04 Aug 22
When I purchased this bike I had high expectations. After riding my model R several times it has exceeded them. I’m 6ft 215 lbs and I top end at slightly over 20 mph without pedal assist. Took me no time to have it out of the box and heading down the road. The fat tires means I’ll be using it for hunting.couldn’t be anymore stealth
19:22 04 Aug 22
Bike is easy to use
02:04 03 Aug 22
LOVE this bike! It is really well built, it goes as slow or as fast and helps as little or as much as you'd like. Looks super sharp...the first night I took it for a ride on the beach I got a "nice bike" from two random people. The customer service reps are really helpful if you call with questions about which options to get, and the local dealer I bought it from allowed me to test a couple models and decide which model to get. It's a nice ride, good job EBC!
01:52 30 Jul 22
What a Great BikeI was looking for a bike made in the USA. Bikes from the Electric Bike Company are engineered, designed, and Assembled right here in the USA. During my investigation several things impressed me about the Electric Bike Company... the motor is co-engineered with MXUS, the lithium batteries are co-engineered with Samsung. In addition, the brakes, front suspension fork and seat post shock absorber are all brand name units. Finally, the bike frame and motor are backed up with a 10 your warranty and the battery is backed up with a five year warranty. Due to the COVID-19 it took a while for the bike to be built and shipped but when I received it it came exactly as they claim. Very well packaged and no damage from California all the way to Ohio. After riding the bike I was that much more impressed with the performance, handling and style. The model C is a large bike and it met all my expectations. I am 5 foot eight and I did not have to raise the seat and I am completely comfortable starting up and operating the bike. The motor is very impressive during acceleration and maintaining speeds as high as 28 mph. for cruising 15 to 20 miles an hour I was happy that I ordered the bike with the 16 tooth rear sprocket versus the 18 tooth standard sprocket. I will be ordering a model S for my wife.
04:07 26 Jul 22
Although we were waiting for the folding model I decided to order the X model. It transports easily on our pickup truck bed Thule rack thanks to the quick release front wheel. Kudos to EBC for quickly dealing with an issue with the chain and promptly reimbursing the bike shop charge. It performs great on our Vermont hills. I brought it to the Airstream International Rally in Maine where it drew positive attention. Best of all we met some EBC owners who reported 4 years of trouble free use! It’s a winner.
01:53 26 Jul 22
My custom order of the Model C was a breeze and I’ve been riding this bike all the time since I received it! It came out exactly how I pictured.
03:43 25 Jul 22
I bought the Model E, white frame, black accents. I prefer no basket with a rack on back, makes it easier to maneuver. I also added the gear shifter, I like being able to adjust this as I'm riding different speeds.
20:43 22 Jul 22
Love my bike. I have the Model E. Amazing ride, so far have gone as fast as 19mph and level 3 woo hoo. I did add fenders, basket and back rack all of which I had painted white. A little pricey but worth it as bike looks amazing. My little 15lb dog fits perfectly in the front basket.
23:20 13 Jul 22
I do not even know where to start, there are so many amazing things I could say about EBC. I will start with the fact that they have excellent customer service from start to finish. From their online chat, to talking with someone over the phone to meeting their team in person. I had rented an EBC months before purchasing and did a little homework before making my final purchase of the Model E from EBC. EBC bikes are second to none. Not only are the built here in the USA, they are beautiful and of unbelievable quality! So many electric bikes I have seen aren't also real bikes and don't look like a typical pedal bike which is one thing that was important to me. I had considered many common bike companies for my electric bike but they were only maybe slightly under what I paid and made in production without the extra care and consideration. With EBC, I built my bike over the phone with Kyle who was super helpful and patient and was able to see it in person before it was shipped to my home in Charlotte. They even changed the basket color for me as I built mine looking online and once I saw it in person, felt a different color basket would look better. They changed it for me before shipping it to my home. I was really nervous about the delivery given how disorganized shipping companies are but R&L Carriers were fantastic too! They even called prior to arriving at my house as promised! That in itself was a huge win! The bike came in perfect condition and was so well packaged to protect it. Everything sent from EBC about the tracking number and quick start guide came the day my bike was shipped too. Just another thing to show EBC's proof of exceptional customer service. I can't wait to tell everyone where I got my bike and that they should order their's from Electric Bike Company! Thanks, Sean, Kyle and team!
19:08 13 Jul 22
Below is my 1 month review for my EBC Model R bike, after riding just over 100 miles. I'll start with the Pros:- it's a beautiful bike that lets you customize to your dreams delight. I went with straight black, so not too much customization coming in at $3k.- the customer service is great. You definitely want this, cuz ebikes will have issues of some kind. And I live close to the Newport Beach facility.- the warranty is a security blanket. I haven't had to test this yet, and I hope the battery wont need it (see below)- ability to test the demos for hours- it's a blast to ride.Cons:- I did have an quality control issues which required me to take it in a few times for them to fix during the first 30 days. The location on Newport Blvd was the best location to go to... with Belle, Claudia and the rest of the team being very attentive.- the screw in middle of back fender was grating the tire while riding. The guy who put the bike together initially didn't adjust the back rack correctly, so it pushed down on fender into the tire.- the chain rubbed against back tire in both 1st and 2nd gears. This was also fixed, by raising frame off wheel a little. Not sure how mechanically sound that is long term, but EBC was the one making the adjustment so I'll trust it.- paint was scratched a little in various places, but they gave me some touch-up paint for it- Battery life not so great. I was able to get about 35 miles on a full charge, but I live in a hilly area of Orange County along the coast. The next time I charged I committed to not using PSA 4 and 5 unless I really need help on hills. Unfortunately I only got 25 miles on that next charge. It quit out on me halfway home. Fortunately I have the 7 gears and I'm under 170 lbs., unfortunately it's a big bike. I don't expect to have super long rides, but it would be nice to have the extra level of comfort just in case. And I'm not going to spend another several hundred for another battery after spending $3k on a bike.- the bike doesn't seem to perform as well as the demos I tried. And I did test them on the hilly areas behind the Newport Blvd location.Bottom line: it's a beautiful bike, which seems to have some quality control issues (variability between units). Would I buy it again? I think I'll need to revisit after 6 months. The customization is great, but I went with all black. The customer service is great, which is critical for me... especially if I have more quality issues.
01:03 13 Jul 22
I received my Type R on June 24th. I just set an appointment for my Local Bike shop to do it's 100 mile checkup. I love love love this bike. I used it as my daily driver. Work, Store, Pokemon hunting with my son. It is a solid beast.I chose this brand and style to help strengthen my hip after a total hip replacement. I live on an extremely steep hill and my bike pulls it. Keep in mind I am 6 ft and 350 lbs. I have the extra basket battery and have never come close to running out of battery.This is by far the best present my wife has ever gotten me. I am not a E-Biker!P.S. my local bike shop is thinking about carrying EBC bikes after seeing mine.
18:23 11 Jul 22
This 73 year old man has been riding all of his life and the transition to an electric bike was seamless. On the Olympic Discovery Trail in Washington State, I typically ride 8-15 miles roundtrip. Terrain includes flat sections to 250º inclines. The e-bike handled all of this with ease. With the 7 gear option installed, I found it conserved power usage pedaling and using the gear range up the steepest of inclines. I found that a lower number in the power assist mode was the optimum and safest way to proceed from a stand still. Motor has a lot of power!The finish and detail was exceptional right down to who assembled it. Thanks, Oliver! The pallet options of colors and combos I found to be visually exciting and unique to my taste. Mine already has a marketing tag of “ ’49 Sheriff Cruiser” because EBC allowed me to have my personal input.All functions, to name just a few, lights, brakes, power assist, gear changing, etc. performed to this purchaser’s expectations. The finish was excellent to my discerning eye. It did not give me the feeling of mass production in a foreign land, but rather quality right here in the good old USA!The Dealer, Discoverebike.fun, out of Port Angeles made the experience seamless. This mode of transportation will see this old man happily riding off into the sunset.
17:59 10 Jul 22
Yesterday I took a maiden ride on my new Model S e-bike and I loved it! She arrived in immaculate condition with a fabulous paint job and such attention to detail. She drew the attention of the neighbors who had to come check her out. A beauty! I live on the Olympic Peninsula in Washington State and I have the luxury of the 130 mile Olympic Discovery Trail just a block from my house. What a fabulous ride. My new e-bike easily adapted to whatever speed I wanted to take up and down the rolling trail along the coast of the Salish Sea. My destination was the Sequim Bay State Park 5 miles away. I was there in no time! And what a gorgeous location my new trusted friend took me. She looked beautiful at my picnic site and she received appreciative comments and questions. A mother even took pictures of her little girl perched on my lovely e-bike. I had the 7 speed added to my bike and found that shifting to a lower gear made my pedal assist on 2 a breeze up some of the steeper inclines, therefore saving my battery. The ride home was quite breezy and traveling directly into the wind, but it wasn't a challenge at all. The e-bike handled it beautifully. I'm excited to cycle many more miles on the ODT in the days to come!
Mari Jo Girdner V.
16:51 10 Jul 22
The daughter loves the bike and rides it every day. The bike was built fast and was ready for pickup earlier than expected. Quality of the bike it top-notch. Thank you!
14:05 10 Jul 22
Received our new electric bikes, yes we bought two, and couldnt be happier. We look forward to many miles of fun! And in these Rocky Mts this bike will keep us riding for years to come. We bought ours from Boost E bikes in Denver. Stop by to see what they can do for you! They are phenomenal and their customer service beats all others hands down!
19:48 09 Jul 22
My wife and I absolutely love our custom EBC ebikes. We carry them on a rack on the back of our motorhome as we travel the country. We do not tow a car so we use the ebikes to get around, including to shop for groceries and sightsee. We have ridden them on a number of beaches. These ebikes are versatile. They are cool too. We get a lot of comments and inquisitive questions from total strangers who are attracted by the unique design and colors.
21:54 08 Jul 22
I love my new EBC electric bike! Great quality. My wife ordered one too and it should be here in about another week. My only concern (and why I only gave 4 stars instead of 5) is because I am trying to learn more about the bike, including the alarm, but the brochure does not go into depth as a user guide. I have questions about the display screen and it’s functions, and I have questions about the alarm. But overall I am sure I will learn about it all and will enjoy my bike for years to come!!Update: I change my review to five stars because the electric bike company has a chat option to ask questions and I was very successful at getting immediate answers to the questions that I have. Very impressive.
17:17 08 Jul 22
Ordered a model X all the way from Connecticut. Was looking for a beach cruiser type. Delivery was quick and product is outstanding! Live in a very hilly area in the Farmington Valley and it handles every hill with ease. I was unsure about purchasing an electric bike but finally just went for it. The best buy I've made in years. Model X with just the standard battery w/ gear shift. Absolutely would recommend.
15:58 05 Jul 22
I just purchased my second ebc bikeI really like the quality of the bikes. We do a lot of leisure biking and I enjoy the carrying optionsOn my first bike, I have the front and rear basketI really like it, but is makes it very heavy and I am always worried about running out of battery on a rideI have actually ran out twice… although we ride 40 mile ridesI have thought about getting a larger battery, but they are very expensiveMy second one is a basic model r, and it seems to never run close to running battery out, although I only had it a weekI really am enjoying both bikes
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