American-built electric bicycles – How we do it
Great Company with great customer service! Love the model R!
22:19 16 Oct 21
Love the quality of these bikes!
18:02 15 Oct 21
Great bikes! Over 2 years and 2,000+ miles so far and going strong.
17:25 15 Oct 21
Had my bike customer built took a while to get here but just got it and love it. Totally worth the wait time and price. Love my E-bike.
20:51 11 Oct 21
Just got my new bike from EBC. Love, love, love it!!! It is beautiful…can’t wait to enjoy it for years to come. Took a while to get it but sooo worth the wait! Great service, great company! Highly recommend.
17:34 08 Oct 21
Absolutely loving our two bikes. Looking for cooler weather out here in Lake Havasu to take even more fun cruises.
robert h sargent J.
16:25 08 Oct 21
I had to have adjustments to my bike due to living in very hilly San Francisco. The team contacted me and made suggestions and ensured all settings were optimal for my area. I love these peeps! I get many inquiries on my bike - it looks very stylish and is very very comfy. My heiny thanks the makers. 5 stars!
16:17 08 Oct 21
I bought my wife a model R last year. It is a fantastic machine. Every aspect of the Electric Bike Company is outstanding: from their website, ordering and delivery process, the quality of their products, and customer support.
15:48 08 Oct 21
I purchased the Y series electric bike and have been riding for three weeks now. I am so happy with my choice and how easy it was to customize. At the age of 69 I am getting great exercise and enjoying life much more. I recommend this bike to everyone that asks about it!
15:09 08 Oct 21
I bought a Model R for my wife last year. It is a great machine! Everything about our experience is a positive - from the ordering, delivery, and performance.
13:21 08 Oct 21
15:10 04 Oct 21
Love my new model R bike!! It’s the cadillac of e-bikes. Customer service is amazing. Zero complaints!
22:11 02 Oct 21
it was love at first ride , the sales team were awesome , we loved them so much we bought two
16:51 02 Oct 21
These are by far the best electric bikes on the market and we rode several other brands. From the day we test rode several models at the Newport Beach showroom, ordered the R model in red the same day, I have never been happier with my purchase. They are worth the wait to get them as they go over every detail. We got our bikes and took our first ride. They were so easy to maneuver. Made here in the USA 🇺🇸. Came excellently packaged and crated. Can't say enough great things about these bikes. Best on the market, and great value too. We've received instant support too when we had a question. See picture attached of me with my awesome bike.
16:45 02 Oct 21
I purchased my beautiful Electric Bike while over in Balboa Island with friends whom both had one! We had such an incredible time on these bikes. The owners were kind enough to go out of their way to deliver mine back to Arizona where I reside. I am able to ride this bike for miles and miles to destinations I would never be able to make on a "regular" bike. I have owned it now for a few years and have had absolutely no issues with it whatsoever. Velofix has come to my home to do an annual service on it as well, tires, chains etc., I highly recommend this brand only if you are considering an electric Bike! I now even have a basket for my pup to ride along with me which makes my heart happy:)
19:26 01 Oct 21
I would really like to talk about how much I love the bikes I ordered on March 13th but after 9 weeks, they have not even been shipped. I ordered two bikes with stock frames and was told in the chatroom that the production lead to was 5 - 7 weeks rather than the usual 3 - 4 weeks listed on the website.After 5 weeks had passed I started checking the website order status system and discovered that the production time had been extended and now it could take up to 8 weeks The system was later updated to as much as 9 weeks.Finally, I called to find out what happened to my bikes because the system had advised me that three weeks ago the bike passed final inspection and than two weeks ago that they were in final testing and last week that I would get the shipping information very soon.When I spoke with customer service I was told the bikes were with "the builder" and that the website system for order status is just window dressing that has no actual information about anybody's order.I am beyond frustrated with the complete lack of communication about the delays and the misdirection regarding the status of my order.UPDATEThe bikes finally arrived and they are everything I hoped for. They are well made and perform as advertised. They are the most comfortable bikes I have ever ridden.We loaded them on our RV for our summer travels and took them all over the country. We toured on the bikes everywhere we went from Little Rock Arkansas to the Painted Desert to Boise Idaho.The bikes give us the confidence to take them on longer rides knowing we can comfortably get back. The power assist puts the fun back riding a bike on hills.I have had to contact customer service about some minor issues and the people answering the phone are both knowledgeable and helpful.The one area I would like them to work on it would be the bike’s user manual. It is not specific to the model ordered and has outdated information. Because they include components from a variety of vendors the details of how to use the LCD screen, alarm and how to make adjustments to seats, handlebars and other bike parts is missing or just confusing.
16:43 29 Sep 21
20:55 24 Sep 21
My first E-bike loving my Model R.
17:52 24 Sep 21
I recently purchased an Ebike from the Electric Bike Company. Loved the service as well as my bike. I got to choose my colors.
23:37 22 Sep 21
I like my X model but upgraded to an R. They helped me resell it, get my new bike, and were great through it all. Mike C
23:33 22 Sep 21
Electric Bike Company is awesome, great quality and a sweet, fun ride. I had not been on a bike in over 30 yrs. I rode 14 miles on the electric bike my first ride. This bike is everything I needed to get me exercising. it's a life saver. Awesome for exercising a little and taking a break when needed.
17:23 22 Sep 21
We absolutely love or E-Bikes from Electric Bike Co.! Hadn't been riding since I was a kid and these make us get out of the house and enjoy So. Cal. We ride up to our local restaurants/ice cream shop as well. You choose how hard or easy you ride and we keep adding accessories. 🙂 We highly recommend EBC as they make a quality product and have great customer service if you need it.
17:12 22 Sep 21
I have had my EBC bike for five months now, I wanted to give it a fair try before reviewing. I love it! It has allowed me to ride farther than I normally would as I live in a hilly area and also have fibromyalgia. My legs don’t get sore and tired after riding my bike as I can chose throttle or pedal assist as needed. My dog also loves riding in the basket on the back of the bike.
22:02 18 Sep 21
My wife and I finally received our bikes from Electric Bike Company. We are ecstatic. Everything went as hoped for starting with customer service which was very helpful and answered all our questions, to the delivery process, to unpacking, and setting the bikes up and adjusting them to size individually. Piece of cake! It is easy to see the pride and quality of these beautiful machines. As soon as they were all set up we put our helmets on and hit the road. After a short time of getting the feel for them and tweaking the seats and handlebars and learning what they could do, we felt comfortable on them so we took off on a twenty mile run. It was awesome!!! It took us months and hours of research to choose the right e-bike for us. We made the right choice! We couldn’t be more impressed. Thank You Electric Bike Company!
15:53 18 Sep 21
Absolutely love my new Model R! The build quality is second to none and the has great looks and safety to backup all that speed. Super capable brakes makes everything else feel like a toy. Very impressed with all of the the great details and thoughtful engineering. Rest assured if it can be tucked away and minimized, it is. This makes for a super clean package!This will definitely not be my last EBC bike.
14:22 18 Sep 21
Let me start off by saying that I'm retired and was in customer service oriented companies most of the time. Nowadays the biggest complaints and problems people have with companies is customer service. I am so overwhelmed and knocked off my feet by your customer service - Blake and his team responded quickly and with such concern to my inquiries. Immediately sent out the items that I needed. Sean has instilled in his employees a long forgotten way of taking care of the customer and how a company is run. In short I don't know why anyone in the market for an electric bicycle would shop anywhere else. I absolutely love the model X and Y we purchased. Even more so now knowing that if I ever need help - I will get it. And a side note, they delivered in the time frame given - a little sooner.The customer service people deserve high marks ( and maybe a free pizza day ) ! The issues I had are not worth mentioning because they were handle better than expected.
17:48 15 Sep 21
I researched quite a few e-bike companies before deciding to purchase a Model S from the Electric Bike Company. I chose this company based on their use of quality products, assembling their e-bikes in California, and their commitment to customer satisfaction. I have not been disappointed!! My bike was shipped fully assembled and ready for my first ride after adjusting the handlebars. I did have a small problem after owning my bike for one month and it was dealt with quickly and efficiently by customer service. My beautiful Model S was customized to my specifications and exudes quality throughout. It garners compliments whenever I take it out for a ride.I had both hips replaced this past year and thought my cycling days were over but my ebike has proven me wrong. I am getting more daily exercise than I have in years as well as improving my balance. Very important for someone close to seven decades.Another plus is I have learned more about my city in the past few months than I have in the previous ten years of living here.I highly recommend The Electric Bike Company and they certainly deserve a five star rating!⭐⭐⭐⭐⭐
16:37 14 Sep 21
Bike arrived packaged nicely even though there was minor damage to the box. The assembly was very easy however I wish the battery charging directions were easier to follow. The alarm is much louder than expected and would scare off most would be thieves. Suspension seat post is a game changer. The handle bar has plenty of space for multiple attachments. Happy Customer so far!
01:07 14 Sep 21
19:47 13 Sep 21
I absolutely love love love my model R bike and so excited to be buying my boyfriend one for his birthday. This was the best investment in a bike I have ever made, it is a high class gorgeous, sturdy, beautiful bike. It exceeded all my expectations and more.
22:04 12 Sep 21
We purchased two bikes and have derived great enjoyment riding from our home down to the beach path in HB. Virtually every time we stop to take in the beach scene we are approached by folks admiring our e-bikes and asking lots of questions. We can’t speak highly enough about our satisfaction, the great people who helped us with our purchase, and the fun we are having riding in HB.Great fun owning an EBC bike!
21:57 10 Sep 21
I LOVE my bike!!!! The envious looks I get from people are priceless!
19:03 10 Sep 21
First bought bikes from them in late 2017 when they first opened up. Love them so much that we just ordered 2 more, this time with shocks and suspension. Can't wait to get them and have referred many friends and relatives to them also.
22:35 09 Sep 21
I bought the Model R for my wife a year ago and she loves it. Very stable and reliable ride. Any issues we had (minor) were handled promptly and professionally. We also purchased the Basil Buddy Dog basket for our pooch to ride along, and she loves being part of the group.
19:24 09 Sep 21
Just ordered my bike & looking forward to riding it! I shopped around and was really impressed by this company and their model. Their bikes are beautiful too ! Customer service has been great and fast. I originally purchased a bike for half the cost from another company but realized it wasn’t really what I wanted in a bike. I feel like I paid a little more and got the bike of my dreams. Being a healthcare worker the last couple years has been stressful and electric biking has been a great outlet for me. It’s truly joyful to ride a electric bike. With gyms closed and being on my feet all day at work I wanted an exercise that gets me off my feet too ! Looking forward to many rides on my new bike and adventures with friends.Thanks all !
06:20 09 Sep 21
I LOVE my model R from Electric Bike Company! It makes riding fun again at almost 65 years old, lol. I ordered mine in Calypso Blue and she is a stunner!Working with the guys at the shop was a pleasure and I couldn't be happier. Buy yours now!
02:56 09 Sep 21
Absolutely LOVE my Bike! (Model R) We got them last July and ride them every time we can. 600 miles so far and counting. When others who already have bikes made by different companies ride our bikes, they are totally envious. Hydrolic brakes are the best, and the ride (I have the Suntour seat post) is absolutely silky smooth. Well worth the investment and something you will never have buyer's remorse over.We even got the rack and Basil Buddy dog carrier. Our dog loves riding with us!
00:47 09 Sep 21
Ordered my electric bike last week from the main showroom at 1510 Newport Blvd in Newport Beach. Shopped around and think they offer the best value. Shannon was super helpful explaining all the options. Should arrive in 6-8 weeks. Highly recommend to others.
00:08 09 Sep 21
I am so excited to get my EBC E-Bike. It should ONLY be a couple more weeks until my custom designed ride is ready. I ordered mine on July 17 and am anxiously waiting to hear that it is built and ready to pick up. Every time I check the website on my progress, I still get the message that customer bikes take 6-8 weeks to be built. I'm sure it will be worth the wait to bring it back here to San Diego and ride all over the city!
23:35 08 Sep 21
I love my Electric Bike Company Model R with all the bells and whistles! I have an ebike that I really enjoy, but I wanted the option of using a throttle when I need to. I searched for a while before finding EBC, and I'm so glad I did! I also wanted a bike with some color and personality. She did not disappoint. My order took a little longer than expected because the company was moving to a new factory to speed up future production. The Bike is well worth the wait. I got the 7 speeds, the front basket with additional battery for extended range, all custom colors, and rear rack. I will be enjoying this bike for many years to come. People have said it It's the best looking bike they have ever seen! You can't go wrong with the Electric Bike Company!
15:52 03 Sep 21
Nice store and staffed with concerned and friendly staff. The new Electric Bike we picked up recently is a welcome mode of work commute and so much more. The transaction was easy and not time consuming. It's nice to align yourself with a knowledgeable, well stocked store. Also contributing to the local economy when buying from established business! Glad to be onboard and will be stopping by for upgrades and add ons for sure! Daniel ODonnell
01:15 02 Sep 21
Great Bike, extremely well designed. I’ve ridden and visited many more places than with my regular bike. I ordered the standard fixed speed bike but found I really needed the 7 speed. After 2 months I had it put on , and for me it made a big difference going up hills! And it only took 1 day.Thanks again, great customer service, friendly staff.
16:10 31 Aug 21
Love my new bike. The quality is throughout the entire bike and rides so smooth . I see allot of other ebikes on the bike path that don’t compare
15:48 31 Aug 21
I’ve been admiring EBC bikes for a few years as I’ve seen them around town, but it wasn’t until a couple months ago that I actually visited their showroom and rented a bike 🚲 to try one out. My wife and I were immediately “sold” and ordered our bikes. We took delivery in early August and are kicking ourselves for not having done this sooner! We LOVE them and have been riding them everywhere!! If you’re considering an e-bike, do yourself a favor and go check out Electric Bike Company!!!
Ryan Tomalas, E.
14:04 31 Aug 21
23:56 28 Aug 21
I love my Electric Bike! The battery in the basket is a great feature! The lights and alarm make it perfect to cruise to local shops safely while enjoying California weather!
18:27 26 Aug 21
I absolutely love my Model S from Electric Bike Company! I've had it for over a year and am always impressed with the quality and craftsmanship that went into making it. It's just beautiful!
22:11 25 Aug 21