Hey there, how can we help?
How do I reset my odometer?
- Turn on the LCD: Power on your bike's LCD display by pressing the ON/OFF button.
- Wait: After the LCD is activated, wait for approximately 10 seconds to ensure the system is fully operational.
- Press UP and DOWN Buttons: Simultaneously press and hold the UP and DOWN buttons for 3 seconds. This action will navigate you through the trip information you wish to reset.
- Navigate Trip Information: The information available for reset includes:
- Trip Distance (TRIP)
- Riding Time (TIME)
- Odometer (ODO)
- Reset Trip Information: To reset any of these trip details, press the ON/OFF button while the desired trip information is displayed.
Frequently Asked Questions
Batteries
- Confirm that the bike and battery are completely off before plugging in the charger.
- Use the charger provided by Electric Bike Company.
- Avoid charging in extreme temperatures or wet conditions.
- Locate the Keys: Find your keys in the box that contains the alarm fob. The keys are located underneath the alarm fob.
- Unlock and Remove the Battery: Insert the key into the battery compartment and twist the key to unlock the battery.
- Remove the Battery: Once unlocked, pull the battery forward to fully remove it.
- Safe and Secure Design: Our batteries are meticulously tested to meet UL safety standards, providing you with peace of mind.
- Long-Lasting Performance: With improved battery technology, you can enjoy extended ride times and reliable power.
- Superior Engineering: Each battery is crafted with precision to ensure optimal performance and durability.
- Durability: Our batteries are designed to withstand various conditions, ensuring you get the most out of every ride.
- High Capacity: We offer some of the highest capacity batteries available, so you can go further without worrying about recharging.
- Fast Charging: Our advanced technology enables quicker charging times, so you can get back on the road faster.
- Ensure the rear battery is properly connected and the switch is turned on.
- Check if the rear battery is fully charged by plugging it into the charger.
- Inspect the wiring connections around the rear battery for any loose or disconnected wires.
- Listen for a chirping sound when you flip the switch on the rear battery. If it chirps, the bike has power.
- If the rear battery still does not work, contact our support team for further troubleshooting.
- A red light typically means the battery is charging.
- A green light indicates that the battery is fully charged and ready for use.
- If the lights are not functioning as expected, check the charger connections and ensure it is plugged in properly.
- Refer to the charger’s manual for specific light indications if needed.
- Ensure the battery is fully charged and properly connected.
- Check for loose connections in the front wiring harness and around the battery.
- Inspect the wiring near the pedals for any loose or disconnected wires.
- Verify that both front and rear batteries are working if your bike has dual batteries.
- If all connections seem secure and the issue persists, contact our support team for further assistance.
- Check if the battery is properly charged. Plug it into the charger and ensure the charger lights indicate it is charging.
- Verify that the battery is securely connected to the bike.
- Ensure the battery switch is turned on.
- Listen for a chirping sound when you flip the switch on the battery. If it chirps, the bike has power.
- Check all wiring connections, especially around the battery and motor.
- If the issue persists, contact our support team for further assistance.
- Range per Charge: EBC bike batteries typically provide a range of 20-100 miles per charge. This range varies based on the level of pedal assist used, terrain, rider weight, and riding speed.
- Battery Lifespan: The lifespan of an EBC battery is approximately 800-1000 full charge cycles. This means that with proper care, the battery can last several years before needing replacement.
- Charge the battery regularly and avoid deep discharges.
- Store the battery in a cool, dry place.
- Avoid exposure to extreme temperatures.
- Follow the charging instructions provided in the user manual.
- Inspection Process: If your battery is not holding a charge or not charging at all, please contact our customer service. We will require the battery to be sent back to us for inspection.
- Manufacturer’s Defect: If we determine that the issue is due to a manufacturer’s defect, we will replace the battery under warranty. However, damage due to misuse, improper maintenance, or normal wear and tear is not covered by the warranty.
Customer Support: Our customer service team is available to help with any issues or questions you may have regarding your battery. We aim to provide prompt and effective solutions to ensure your satisfaction and the optimal performance of your electric bike.
- Battery Size: The capacity of the battery, usually measured in watt-hours (Wh), directly impacts the range of the e-bike. A larger battery typically provides more mileage before requiring a recharge.
- Weight: The weight of the rider and any additional cargo affects energy consumption. Heavier riders may experience reduced mileage compared to lighter riders using the same battery size.
- Terrain: Riding conditions such as flat terrain versus uphill or downhill slopes influence the energy required to propel the e-bike. Uphill rides or rough terrain demand more power and can decrease mileage.
- Assist Level: E-bikes often offer multiple assist levels, ranging from minimal assistance to full throttle. Higher assist levels drain the battery more quickly, resulting in reduced mileage per charge.
- A rider weighing 175 lbs or less, on flat terrain, and pedaling at level 1 assist, can achieve a maximum range.
- Throttle-only riding without pedaling may result in shorter distances per charge, especially for heavier riders or higher assist levels.
- Speed capabilities vary depending on the assist level and model specifications.
- 12ah Rear Battery: This is our standard option, weighing only 7 pounds. It offers a range of up to 60 miles, perfect for daily commutes and leisure rides.
- 18ah Rear Battery: For those seeking a longer range, this battery provides up to 100 miles on a single charge and weighs 9 pounds. It's ideal for extended rides without the need for frequent recharging.
- Front Mounted 9ah Battery: For an even greater range, you can opt for a front-mounted EBC basket with a discreetly built-in 9ah battery, extending the range to 140 miles. This option seamlessly integrates additional power without compromising the bike's aesthetics.
- Dual 18ah Batteries (Front and Rear): For the ultimate range, choose dual 18ah batteries, one in the front basket and one in the rear, offering an impressive total range of up to 200 miles. This option is perfect for long-distance enthusiasts or those who prefer less frequent charging.
- Optimal Use of Pedal Assist: Use the lower levels of pedal assist to extend battery life. The more you pedal, the less the motor has to work, conserving battery power.
- Maintain Steady Speeds: Avoid rapid acceleration and maintain a consistent speed. Frequent stops and starts consume more power.
- Plan Efficient Routes: Choose flat, smooth routes over hilly or rough terrain. Also, consider wind direction and avoid routes with strong headwinds.
- Proper Tire Inflation: Keep tires inflated to the recommended pressure. Properly inflated tires reduce rolling resistance and help conserve battery power.
- Lighten the Load: Reduce the weight on your e-bike by carrying only essential items. Extra weight requires more energy to move.
- Regular Bike Maintenance: Ensure your bike's brakes and bearings are well maintained. Friction from dragging brakes or tight bearings can reduce battery efficiency.
- Battery Care: Always start with a fully charged battery. Also, avoid draining the battery completely as this can reduce its overall lifespan and capacity.
- Ride at Moderate Speeds: High speeds drain the battery quicker. Riding at a moderate pace is more energy-efficient.
- Monitor Battery Health: Be aware of the battery's age and condition. As batteries age, their capacity diminishes, so consider replacing an old battery that doesn't hold a charge well.
- Avoid Extreme Temperatures: Store and ride your e-bike in moderate temperatures. Extreme cold or heat can affect battery performance and longevity.
- Consider a Spare Battery: For exceptionally long trips, carrying a spare fully charged battery can ensure you have enough power for your entire journey.
- Battery Charge State: The initial charge level of your battery significantly affects range. A fully charged battery offers maximum range.
- Riding Mode: Different modes use different amounts of power. Pedal assist mode conserves battery life better than full throttle mode.
- Tire Pressure: Properly inflated tires reduce rolling resistance, enhancing battery efficiency. Under-inflated tires can significantly reduce range.
- Bike Maintenance: The condition of your bike's wheel bearings and brakes can impact battery life. Tight bearings or dragging brakes increase resistance, draining the battery faster.
- Rider Weight and Load: Heavier weights require more energy to move, thus reducing the battery range.
- Speed and Riding Style: Higher speeds and aggressive riding (like frequent stops and starts) consume more power.
- Terrain and Road Conditions: Riding uphill, on rough terrain, or on soft surfaces like gravel or sand requires more power than riding on flat, smooth roads.
- Wind and Weather Conditions: Headwinds can increase resistance and decrease battery range, while tailwinds can help conserve battery life.
- Battery Age and Health: Over time, batteries lose their capacity to hold a charge, which can reduce the range. Regularly charging and properly maintaining your battery can prolong its life.
- Ambient Temperature: Extreme temperatures, both hot and cold, can negatively impact battery performance and range.
- Reduced Assistance: As the battery charge decreases, you might notice a reduction in the level of pedal assistance. This is a sign that the battery is nearing depletion.
- Power Cut-off: In some cases, the bike’s system may automatically cut off the motor’s power to preserve the remaining battery life. This is a safety feature to prevent complete battery drain.
- Regaining Power: If the motor cuts off, you can still continue riding your bike like a traditional bicycle without motor assistance. To potentially regain some motor assistance, try reducing the power demand:
- Ease off on the throttle.
- Switch to a lower pedal assist mode, such as mode 1.
- Pedal more actively, using your own power.
- Battery Recovery: In certain scenarios, if you reduce the load on the battery (like easing off the throttle), the battery might recover slightly after a few seconds, providing a bit more range. This recovery is usually minimal, so it's best to plan accordingly.
- Next Steps: If you're close to your destination or a charging point, continue pedaling manually. If you're far from a charging point and your battery is completely depleted, you might need to seek alternative transportation to get you and your bike safely to a place where you can recharge.
What is the correct way to charge my e-bike battery?
To ensure safe and efficient charging, always turn both the bike and the battery off before connecting it to the charger. Charging while the bike or battery is in the on position can lead to improper charging behavior, which may affect performance or longevity. For best practices:
How Do I Remove the Battery from My Model J E-Bike?
Why is meeting UL safety standards important for e-bike batteries?
Batteries meeting UL safety standards have undergone extensive testing to meet strict safety and performance criteria. This certification ensures that our batteries not only function reliably but also offer enhanced protection against potential risks like overheating or short-circuiting. Upgrading to batteries meeting UL safety standards means you can enjoy greater peace of mind and a safer riding experience.
What are UL safety standards?
UL safety standards are a set of rigorous testing protocols developed by Underwriters Laboratories, a global leader in safety science. These standards ensure that products, like our e-bike batteries, meet high levels of safety, reliability, and performance. By adhering to UL standards, we provide our customers with confidence that their e-bikes are well-protected against potential hazards such as overheating or short-circuiting.
How do your batteries work?
At Electric Bike Company, we prioritize safety and innovation in our battery designs, incorporating unique features to ensure reliability and convenience. Here’s how our batteries work:
1. Retractable Charging Cord: Available exclusively on our Model C (legacy) and Model S (legacy) e-bikes, the internal retractable cord allows you to charge your e-bike from any standard 120-volt wall outlet. Whether you’re at home, in a coffee shop, or on the go, you can easily find a place to charge your bike.
2. Safety and Security Features: Each battery is equipped with a robust locking mechanism to prevent theft. The set of keys provided includes motion-sensored alarm keys. When the master switch is turned on and the alarm is armed, any attempt to move the bike will trigger the alarm, deterring potential thieves.
3. Individual Cell Fusing: For enhanced safety, every cell in our battery packs has its own fuse. This means if one cell encounters an issue, it will be cut off from the rest of the battery, preventing potential hazards and maintaining overall battery integrity.
4. Battery Lock: The battery locks securely into place with a dedicated set of keys, ensuring it remains stable and safe during rides.
By integrating these advanced features, we aim to provide you with a battery that is not only efficient but also safe and user-friendly. If you have any more questions about our batteries or need further assistance, feel free to contact us at Electric Bike Company Contact.
For more information on battery maintenance and warranty, please refer to our Battery Maintenance and Warranty Information FAQ.
Why did your battery warranty change?
At Electric Bike Company, we are constantly striving to improve our products and ensure the best possible experience for our customers. Recently, we have made significant advancements in our battery design, focusing on safety and longevity. These new batteries do not only meet UL safety standards but have also undergone rigorous testing and engineering to meet the highest expectations.
Our advanced batteries offer:
Despite these improvements, it’s crucial for customers to regularly charge their batteries to maintain optimal performance. Unfortunately, we’ve observed that some customers continue to return batteries that have failed due to improper maintenance. Although the rate of such returns has not increased, the cost of manufacturing these advanced batteries is higher.
To offset these increased manufacturing costs and continue providing high-quality batteries, we have had to reduce our warranty period. We believe this balance allows us to offer superior products while maintaining our commitment to quality and customer satisfaction.
Why Choose Electric Bike Company Batteries?
Our batteries are built for longevity, power, and efficiency. Whether you’re commuting to work or embarking on an adventure, you can rely on our batteries to deliver consistent performance.
We hope this clarifies the changes and assures you of our ongoing dedication to innovation and excellence. For further assistance or questions, feel free to reach out to our support team
What should I do if my EBC bike’s front battery works, but the rear battery does not?
If your EBC bike’s front battery works but the rear battery does not:
What do the lights on the EBC battery charger indicate?
The lights on the EBC battery charger indicate the charging status:
What steps should I take if my EBC bike chirps but does not function properly?
If your EBC bike chirps but does not function properly:
How do I troubleshoot if my EBC bike’s battery is not working?
If your EBC bike’s battery is not working, follow these steps:
How long does the battery last on an EBC bike?
The battery life of an Electric Bike Company (EBC) bike depends on several factors, including the model, battery size, riding conditions, and usage habits. On average, you can expect the following:
To maximize battery life, follow these best practices:
For more detailed information on battery maintenance and tips to extend battery life, please refer to our website blog or consult your user manual. Proper care and usage will ensure you get the most out of your EBC bike battery.
Does the Model Y allow a different brand of front basket to be attached, such as a wicker basket?
The Model Y is designed with a specific front basket that is intricately integrated with the bike’s frame. This integration ensures that the steering is not compromised under load, providing a stable and safe riding experience. Additionally, our baskets are engineered to keep contents secure, even when the kickstand is released, preventing any spills or mishaps.
While it might be tempting to attach a different brand of basket, such as a wicker basket, we highly recommend using our specially designed baskets for optimal performance and safety. Our baskets are not just accessories; they are an integral part of the bike’s design and functionality.
To see how well our baskets perform and how they are securely attached, check out our demonstration video: Watch Here.
For the best riding experience, stick with the basket designed for your Model Y.
Can the Model Y basket battery be purchased on the website?
Yes, the Model Y basket battery is available for purchase on our website. However, please note that the battery is intricately integrated with the basket. Therefore, you will need to purchase a whole new basket to be installed on the front of your bike. This ensures a seamless and reliable connection, maintaining the high-quality performance of your Model Y e-bike. You can purchase the basket battery here: https://electricbikecompany.com/shop/products/model-y-battery
Do the listed weights of your electric bikes include the battery?
Absolutely! The weights we list for our electric bikes include the battery. This ensures you know the total weight of the bike upfront. For reference, some of our lighter models, such as the A and J, weigh 53 lbs and 52 lbs respectively, with the battery installed. The battery itself typically weighs around 8 lbs and is removable on these models.
What is the best way to care for my battery?
Monthly Charging
Importance of Regular Charging: To maintain battery health, fully charge your battery at least once a month. This is especially crucial during the winter months when your bike might not be in use. Regular charging prevents cell imbalance and extends the battery’s lifespan.
Supervised Charging
Safety First: Always be present while charging your battery to monitor the process and ensure safety. This helps prevent any potential issues and allows you to disconnect the charger promptly once charging is complete.
Preventing Battery Failure
Avoid Long Periods Without Charging: If a battery is left uncharged for over four months, it may lose its ability to hold a charge, leading to irreversible damage. Such failures are not covered under our warranty. Regular charging helps prevent this issue and keeps your battery functioning optimally.
Warranty and Support
Warranty Coverage: Our warranty covers manufacturer’s defects, such as issues with the cells or the assembly of the battery pack.
Problem Resolution:
Does unlocking Class 3 void the warranty on the motor or battery of my EBC bike?
No, it does not. Contrary to popular belief, unlocking your bike to Class 3 will not void the warranty on the motor or battery. Rest assured, your bike's key components are still covered under our comprehensive warranty, ensuring your peace of mind.
How do I know when the battery is low?
Our E-Bike's LCD screen features clear battery indicators for your convenience. In the case of low battery levels, you can conserve it by switching off the motor and using it only when needed.
How is mileage determined from battery size?
Mileage on an e-bike is influenced by various factors, primarily battery size and usage conditions. Here's a breakdown:
Are the batteries on your e-bikes removable?
Absolutely! We understand the importance of convenience and flexibility when it comes to your e-bike. All our e-bikes, including the Model E and others, come with easily removable batteries. Each removable battery is equipped with a keyed lock system, making it secure and easy to take with you wherever you go.
While the Model Y may require a bit more effort with 4 bolts and 3 wires to unplug, the process is manageable for those who wish to remove the battery. We've noticed that many of our riders prefer the hassle-free approach, treating their e-bikes like cars or scooters—simply plug in and charge while the battery is on the bike. However, we want to assure you that all our e-bikes are designed with removable batteries, giving you the option whenever you need it.
One note about the Model S (legacy): To charge the battery when it's off the bike, you will need to purchase an additional charger. This is because the Model S comes standard with an on-board, built-in charger. This unique feature enhances the charging experience for the Model S, providing a convenient solution for riders who prefer charging the battery separately.
More importantly, we take pride in our extended warranty offerings. Our batteries come with an industry-leading 2-year warranty, providing you with peace of mind and confidence in the longevity of your e-bike. But that's not all! We stand behind the durability and performance of our e-bikes by offering a 10-year warranty on the motor and an impressive 10-year warranty on both the frame and motor for certain models. We believe in the quality of our products and want you to enjoy your ride worry-free for years to come.
Tell me about the battery options for Models C & S (Legacy)
At Electric Bike Company, we offer four distinct battery size options for our Model C (legacy) and S (legacy), catering to various range needs and preferences.
How can I maximize the range of my e-bike’s battery?
Maximizing the range of your e-bike's battery involves a combination of riding habits, maintenance, and awareness of your bike's capabilities. Here are some effective strategies:
Which factors can affect the range of my e-bike’s battery?
Several factors can influence the range of your e-bike's battery, impacting how far you can travel on a single charge. Understanding these can help you maximize your battery life:
What happens if my battery runs low during a ride?
If your e-bike's battery runs low during a ride, here's what you can expect and how to handle the situation:
Charging
- Confirm that the bike and battery are completely off before plugging in the charger.
- Use the charger provided by Electric Bike Company.
- Avoid charging in extreme temperatures or wet conditions.
- A red light typically means the battery is charging.
- A green light indicates that the battery is fully charged and ready for use.
- If the lights are not functioning as expected, check the charger connections and ensure it is plugged in properly.
- Refer to the charger’s manual for specific light indications if needed.
- Faster Charging: Our Smart Super Charger delivers a solid 3.5 amp output, while the PowerBoost 3X Charger takes it to the next level with a lightning-fast 5 amp output – up to three times faster than standard chargers. Get back on the road quicker and spend more time riding.
- Uncompromising Safety: Both chargers prioritize your safety with features like:
- Durable Construction: Aluminum casing ensures efficient heat dissipation for cooler operation and extended charger life.
- Safety First: PowerBoost 3X Charger meets UL safety standards and come equipped with grounded plugs and multiple fuse systems for complete peace of mind.
- Smarter Charging: Our intelligent CCCV technology ensures your battery receives the optimal charge, maximizing lifespan and performance.
- Inspection Process: If your battery is not holding a charge or not charging at all, please contact our customer service. We will require the battery to be sent back to us for inspection.
- Manufacturer’s Defect: If we determine that the issue is due to a manufacturer’s defect, we will replace the battery under warranty. However, damage due to misuse, improper maintenance, or normal wear and tear is not covered by the warranty.
Customer Support: Our customer service team is available to help with any issues or questions you may have regarding your battery. We aim to provide prompt and effective solutions to ensure your satisfaction and the optimal performance of your electric bike.
- Initial Charge: EBC batteries are not shipped fully charged. Upon receiving your e-bike, you should charge the battery for at least 4-5 hours with a super external charger or for at least 10 hours with the internal charger before its first use.
- Charging Process:
- Connect the charger to the battery. If your model has an internal charger, plug it directly into a power outlet. For models with an external charger, connect the charger to the battery first, then plug it into the outlet.
- The charger indicator lights will guide you through the charging process. Typically, a red or orange light indicates charging, and a green light indicates a full charge.
- Battery Activation: The EBC battery features a sleep function for power conservation. If no activity is detected for a certain period, the bike will enter a 'stasis' mode. To reactivate the battery after this mode, simply turn the bike off and then on again. This only applies if the battery has not gone more than 3 weeks without charging. If it has been more than 3 weeks without charging and the bike will not turn on, your battery is in a low voltage protection mode and you will need to contact our customer service team at 949-264-4080 on how to get it out of this mode.
- Temperature Considerations: The rated output capacity of the battery is measured at 77°F (25°C). Variations in temperature can affect battery performance. Avoid charging in extreme temperatures.
- No Break-in Needed: EBC batteries don’t require a 'break-in' period. Once fully charged, the battery is ready to use.
- First Ride: After the initial charge, your battery is ready for use. However, it’s a good practice to monitor the battery level during your first few rides to understand how your riding style and conditions affect battery life.
What is the correct way to charge my e-bike battery?
To ensure safe and efficient charging, always turn both the bike and the battery off before connecting it to the charger. Charging while the bike or battery is in the on position can lead to improper charging behavior, which may affect performance or longevity. For best practices:
What do the lights on the EBC battery charger indicate?
The lights on the EBC battery charger indicate the charging status:
Why don’t the new Electric Bike Company chargers have a fan?
Our new chargers are designed without a fan because they utilize an advanced aluminum case that acts as a heat sink. This innovative design efficiently dissipates heat, eliminating the need for a fan. The robust aluminum casing ensures optimal cooling and reliable performance, providing a quieter charging experience.
For customers using older charger models, you might notice a fan. However, even in these models, the aluminum case alone is sufficient for heat dissipation. The inclusion of a fan was an additional measure, but with the improved heat sink design in our latest chargers, a fan is no longer necessary. Enjoy a more efficient and quieter charging process with our latest technology!
Why are EBC chargers better?
EBC chargers go beyond simply refilling your battery. They're engineered to optimize your e-bike experience with a focus on power, safety, and intelligent charging technology:
With EBC chargers, you get a powerful, safe, and intelligent solution that keeps your E-bike running at its best.
What is the strength of your charger?
The EBC Smart Super Charger provides a reliable 3.5 amp output, ensuring a steady and efficient charge for your EBC bike battery. This translates to shorter charging times compared to standard chargers, getting you back on the road faster.
However, if you crave maximum efficiency and lightning-fast charging, consider upgrading to our PowerBoost 3X Charger. This powerhouse delivers a whopping 5 amp output, making it nearly three times faster than conventional chargers. Imagine spending less time tethered to an outlet and more time enjoying the thrill of the ride!
What is the best way to care for my battery?
Monthly Charging
Importance of Regular Charging: To maintain battery health, fully charge your battery at least once a month. This is especially crucial during the winter months when your bike might not be in use. Regular charging prevents cell imbalance and extends the battery’s lifespan.
Supervised Charging
Safety First: Always be present while charging your battery to monitor the process and ensure safety. This helps prevent any potential issues and allows you to disconnect the charger promptly once charging is complete.
Preventing Battery Failure
Avoid Long Periods Without Charging: If a battery is left uncharged for over four months, it may lose its ability to hold a charge, leading to irreversible damage. Such failures are not covered under our warranty. Regular charging helps prevent this issue and keeps your battery functioning optimally.
Warranty and Support
Warranty Coverage: Our warranty covers manufacturer’s defects, such as issues with the cells or the assembly of the battery pack.
Problem Resolution:
What maintenance routine should I follow to prolong my battery's lifespan?
Does your bike come with a charger port for my phone?
Yes, indeed. All of our E-Bikes are equipped with a USB charging port specifically designed for your phone's convenience. You can find it on the rear side of the LCD screen (back of the control button for model A/J), ensuring easy access while riding.
How long does it take to fully charge the battery?
The charging time for our e-bike batteries varies depending on their discharge level. If the battery is completely discharged, it typically takes about 3-4 hours to fully charge using the standard charger. For the internal charger, it takes approximately 6-9 hours. Did you know that lithium-ion batteries follow the 80/20 rule? Which means they can charge up to 80% of their capacity in around 20% of the total charging time. So if it takes 6 hours to completely charge your battery using the standard charger, you can expect it to reach 80% capacity in approximately 1.2 hours.
What should I know about charging my EBC battery for the first time?
When charging your EBC battery for the first time, it’s important to follow these guidelines to ensure optimal battery performance and longevity:
Do I need to buy the additional 5amp charger that you sell?
No, you do not. All models come with a charger. However, purchasing our PowerBoost 3X Charger offers several significant benefits:
Exceptional Charging Speed: The PowerBoost 3X Charger, with its 5 amp output, offers a charging speed approximately 3 times faster than conventional 1-2 amp chargers. This leap in efficiency means significantly reduced waiting times and more hours of riding enjoyment.
Uncompromised Safety: We prioritize your safety above all. The PowerBoost 3X Charger meets stringent UL safety standards and is equipped with a reliable 3-prong safety grounded plug and dedicated safety fuses for both input and output. Charge with confidence, knowing you’re protected.
Smart Charging Technology: Our CCCV (Constant Current Constant Voltage) smart technology ensures that your battery is charged in the most efficient and safe manner. This intelligent approach maximizes battery life and optimizes charging performance.
Built to Last: Enclosed in a robust aluminum case, the PowerBoost 3X Charger is designed for durability. The aluminum construction aids in effective heat dissipation, ensuring the charger operates efficiently and remains cool to the touch.
In Summary: While all our models include a charger, the PowerBoost 3X Charger offers unparalleled charging speed, enhanced safety features, smart technology, and durable construction. It’s a great investment for those looking to maximize their riding time and battery lifespan.
Comparisons
- Upgraded braking system: All models now come standard with powerful 4-piston hydraulic disc brakes, providing top-tier braking performance for maximum safety in any condition.
- Fully assembled in the USA: Every bike is still built and assembled at our Newport Beach, CA factory, so your e-bike arrives ready to ride—no assembly required!
- Exceptional warranty: Our industry-leading 10-year frame and motor warranty remains, offering you peace of mind and confidence in your purchase.
- Full customization: Each model can still be personalized with options like suspension forks, rear racks, and accessories, allowing you to create an e-bike that perfectly suits your needs and style.
- Model R: Now available at a more competitive starting price, the Model R combines all the premium features you expect, with fully customizable options to make it a rugged off-road e-bike.
- Model S: This classic beach cruiser continues to shine with its step-thru frame and integrated battery basket, offering a perfect blend of style, comfort, and practicality.
- Model C: Known for its high-step frame, the Model C remains a versatile favorite. It’s fully customizable and now offers an optional rear rack, combining practicality with style for everyday cruising.
- Precision Engineering: EBC bikes are designed with a high level of attention to detail, ensuring superior ride quality and performance.
- Extensive Customization Options: EBC offers a wide range of customization options, allowing riders to tailor their bikes to their specific preferences and needs.
- Dedication to Quality: EBC's commitment to quality is evident in every aspect of their bikes, from design to manufacturing, making them a reliable choice for riders.
- Customization: EBC provides extensive customization options allowing riders to tailor their bikes to their specific tastes and needs, which is a significant differentiator from many Trek models that come with standard configurations.
- Warranty: EBC offers robust warranties, including a 10-year warranty on motors and frames and a 2-year warranty on batteries. This level of warranty coverage surpasses what is typically offered by Trek, emphasizing EBC's confidence in their product durability and quality.
- Made in USA: All EBC bikes are proudly made in the USA, ensuring high-quality craftsmanship and supporting local manufacturing. This contrasts with many bike companies like Trek, which may manufacture some models or components overseas.
- Quality and Safety: EBC bikes adhere to stringent federal regulations, ensuring not only superior power and efficiency but also safety and compliance. This commitment to quality and safety is foundational to EBC's operations.
- Customization: EBC provides extensive customization options allowing riders to tailor their bikes to their specific tastes and needs, which is not as prominently featured with Lectric bikes.
- Quality and Build: EBC bikes are hand-assembled and fully built in the USA, ensuring high standards of craftsmanship and quality control. This commitment to domestic production and superior engineering contributes to a more reliable and durable product.
- Warranty: EBC offers unmatched warranties, including a 2-year battery warranty, 10-year motor warranty, and 10-year frame warranty, which are significantly more comprehensive than what most competitors, including Lectric, offer.
- Safety and Compliance: EBC bikes adhere to stringent federal regulations, ensuring not only superior power and efficiency but also safety and compliance, which provides an added layer of trust and reliability.
- Luxury Riding Experience: With advanced battery technology and meticulously engineered motors, EBC bikes provide a luxurious and enhanced riding experience, focusing on comfort and performance.
- Customization: EBC provides extensive customization options allowing customers to tailor their bikes to their specific tastes and needs, which is a significant advantage over Rad Power bikes that offer more standardized models.
- Quality and Manufacturing: EBC bikes are hand-assembled and fully built in Newport Beach, California, ensuring high standards of craftsmanship and domestic production quality. This contrasts with Rad Power bikes, which are typically manufactured overseas.
- Warranty: EBC offers robust warranties, including a 10-year warranty on motors and frames and a 2-year warranty on batteries. This comprehensive coverage surpasses what is typically offered by Rad Power.
- Safety Features: EBC bikes come equipped with advanced safety features, enhancing rider security, which may be more extensive than those available on Rad Power bikes.
- Luxury and Leisure: EBC positions itself in the luxury and leisure market segment, providing a more premium, leisurely riding experience compared to the more utilitarian approach of Rad Power.
- A torque sensor measures how hard you're pedaling.
- It senses the force or pressure you apply to the pedals.
- The more force you put into pedaling, the more assistance the electric motor provides.
- It's like having a bike that feels your effort and gives you a boost based on how strong you pedal.
- This system is more responsive and can feel more natural because it's directly linked to your pedaling power.
- A cadence sensor, on the other hand, measures how fast you're pedaling.
- It counts the number of revolutions your pedals make in a minute (your pedaling speed).
- The electric motor then provides assistance based on your pedal speed, regardless of how hard you're pedaling.
- It's like having a bike that helps you out as long as you keep those pedals moving, no matter how strong or light your pedaling is.
- This system might feel a bit less connected to your effort but can be great for maintaining a steady speed without putting in too much force.
How Do I Know If I Have A Legacy Model C, S or R?
If you placed your order for a Model C, Model S, or Model R on or before October 1st, 2024, your bike is classified as part of the legacy, discontinued version. Orders placed after this date will reflect the updated versions of the Model C, S and R as currently displayed on our website.
Why did we decide to update our lineup and what is different?
Our new lineup is packed with premium features designed to enhance your riding experience.
What makes EBC better than Aventon?
Electric Bike Company (EBC) bikes stand out from Aventon bikes primarily due to their focus on precision engineering, extensive customization options, and an unwavering dedication to quality. EBC is recognized as a top choice for riders seeking exceptional e-bikes because of these attributes. Here are some specific advantages:
What makes EBC better than Trek bikes?
Electric Bike Company (EBC) bikes offer several distinct advantages compared to Trek bikes, particularly in the areas of customization, warranty, and domestic production:
What makes EBC better than Lectric Bikes?
Electric Bike Company (EBC) bikes offer several advantages over Lectric bikes, primarily focusing on customization, quality, and warranty. Here are some key differentiators:
What makes EBC better than Rad Power Bikes?
Electric Bike Company (EBC) bikes offer several advantages over Rad Power bikes, primarily focusing on customization, quality, and warranty. Here are some key differences:
What are the differences between each E-bike model?
To explore the differences between each model in detail, we invite you to utilize our comparison tool available on our website. This intuitive tool provides a comprehensive overview of the features and specifications for each model side-by-side, allowing you to make an informed decision based on your preferences and requirements.
You can access our comparison tool by visiting the following page: https://electricbikecompany.com/compare-electric-bikes
Why is there a difference in pricing for items when purchased separately, part of a bundle, or with certain components?
The pricing variations arise from factors such as paint options, customization features, and variations in production time. Our support team is available to provide a professional explanation for these differences. We prioritize transparency and aim to offer detailed insights into the specific components that influence pricing variations, ensuring a clear understanding of the value associated with each option. Individual item prices may vary, while bundle prices often include customization or special options. If you encounter any discrepancies, please reach out to our support team.
In instances where you identify a pricing discrepancy due to our mistake or a system bug, please contact our support team for resolution. In such cases, we are committed to ensuring a fair and satisfactory outcome.
What’s the difference between a torque sensor and a cadence sensor?
Here's a breakdown of the two options: Torque Sensor:
How do you keep your price low, compared to other electric bikes?
By selling online and directly to customers, we can lower our overheads and keep costs minimal, which is both beneficial for our customers and our business. We assemble the entire bike ourselves, allowing for top quality control. There are no warehousing, distributing, or retailing fees.
EBC owns all of the designs and wirings on our bikes. Direct relationship with manufacturers allows us to quickly adapt to new technology and styles. We are always looking to improve every detail of our bikes, to produce the best product on the market. We get the highest quality parts for less cost. We specialize in one bike style, so we can focus on getting the best pricing and quality for each of the 185 items on the bike. We use all stainless steel hardware, so our bikes last.
The battery manufacturing and assembly is the essential core of any electric bike. EBC invests into and owns 50% of the battery company Turnlife. We only use certified Panasonic, Samsung, and LG cells and can offer an industry-leading 2 year warranty. We also use the best battery management system. We have invested in the highest quality cells. Our batteries include an internal charger and retractable cord, so you never have to worry about carrying an external charger. You can stop anywhere and plug the charger into any outlet.
How do EBC bikes compare to other leading brands?
Crafted in the United States with globally sourced materials, our entry-level product, priced at $1299, offers superior quality in comparison to its Asian-built counterpart, valued at $2400 and characterized by markedly lower quality.
Furthermore, our products boast a level of customization unparalleled in the market. In contrast, competing brands, particularly those assembled in Asia, provide partially customizable solutions with limitations. Notably, products boxed in Asia generally lack any customization options, thereby restricting the personalization potential for users.
When it comes to delivery, our commitment to excellence extends to the assembly process. Our products are delivered fully built, ensuring a seamless and hassle-free experience for our customers. In contrast, the Asian-built alternatives are shipped partially assembled, necessitating significant additional assembly efforts upon receipt, which can be a notable inconvenience for users.
Check out our Comparison Page to see a detailed analysis of why our bikes outshine those of other leading brands.
What are the differences between the batteries?
We offer batteries in all different capacities. For Models C and S we offer a standard 12ah battery with 60 mile range on pedal assist level 2 with an optional upgraded 14ah battery that will give you 100 mile range on pedal assist 2. For Models R and E, we offer a standard 12ah with 60 mile range and an optional upgraded version of 14ah which would get you 70 mile range. We also have basket batteries that start at 10ah for 40 miles range and 20ah double stacked basket battery that will get you 80 miles in pedal assist level 2. Basket batteries can also be added to Models C, S, R, and E for extended range! Keep in mind that some factors may affect these numbers, including your weight, the wind, and the grade of surface you are riding on.
Delivery
- Custom Cut Foam: Our bikes are packaged with custom-cut foam to ensure maximum protection during transit.
- Fully Assembled for Secure Delivery: Unlike some competitors, our bikes are not shipped in parts. It is then securely prepared for delivery, ensuring a smooth and stress-free experience upon arrival.
- Convenience: No need to schedule a qualified technician to assemble your bike. We handle the assembly process for you.
- Safety: Our in-house testing and certification process ensure a higher level of safety compared to competitors. Our certified technicians have extensive knowledge of our bikes' technology, electrical specifications, and safety standards.
- Direct Support: Our bikes are inspected and safety-certified through a 45-step process by our professionals. You even have the opportunity to talk directly with the builder who assembled your bike for any questions.
- Warranty Guarantee: We stand behind the quality of our bikes with a 10 years motor and 2 years battery warranty. Beware of unreliable imported bikes with similar warranties, as they often change company names to evade warranty obligations.
- Fully Built and Ready to Ride: Your EBC bike arrives at your doorstep fully assembled, saving you $100–$200 on professional assembly services. This means you won’t have to worry about the risks of assembling it yourself or paying someone else to do it. We make sure you’re riding safely right away.
- Thorough Quality Check: Before your bike leaves our factory, we conduct an extensive quality check. This ensures every component is in perfect working order, giving you peace of mind that your bike is safe, reliable, and ready to ride.
- Professional Packaging: We take extra care in packaging each bike to prevent any damage during transit, so it arrives at your door in pristine condition.
- Hassle-Free Delivery: We partner with trusted couriers to provide timely, reliable shipping straight to your location.
What is your delivery process like?
How Do I Check My Bike Order Status?
To check the status of your bike order, you can click on the red button located in the top right corner of our homepage, labeled 'Bike Order Status Updates,' or visit this link: https://electricbikecompany.com/#order_status.
How do the bikes come delivered?
We take pride in delivering a seamless and hassle-free experience to our customers. When you order one of our bikes, rest assured that it comes fully assembled and meticulously packaged for a secure delivery. Here's what sets us apart:
Do you have info on packaging materials?
We are committed to sustainability in our packaging for electric bikes. The foam, corrugated materials, and corner boards utilized in packaging are all crafted from recycled materials and are fully recyclable. Additionally, our pallets are compostable and can be disposed of in greens/lumber cans. If needed, many cities offer a courtesy special pickup service for pallets.
Do you deliver internationally, including to Canada?
Yes, we ship our electric bikes internationally, including Canada, at a fee of $499, which covers duties and fees. Our customers in Canada benefit from our factory-direct delivery system, ensuring they receive their bikes fully assembled and ready to ride. Furthermore, our extensive network of mobile bike mechanics in Canada means you’ll have access to on-site service whether you’re at home, work, or need assistance roadside.
For customers in other countries, please provide your address so we can calculate the specific shipping costs and delivery timeline for your location. No matter where you are, you can count on our 7-day-a-week live chat support and our dedicated parts experts to support your e-bike needs. If you have any concerns or questions about the expected timeline, you can find more behind-the-scenes information on our creation process.
Does delivery price come with the bike?
No, shipping is not included in the bike's price. It is calculated at checkout based on your location's shipping zone. However, what sets Electric Bike Company apart from many competitors is our exceptional delivery service, designed to save you time, money, and effort:
EBC Bikes
- Upgraded braking system: All models now come standard with powerful 4-piston hydraulic disc brakes, providing top-tier braking performance for maximum safety in any condition.
- Fully assembled in the USA: Every bike is still built and assembled at our Newport Beach, CA factory, so your e-bike arrives ready to ride—no assembly required!
- Exceptional warranty: Our industry-leading 10-year frame and motor warranty remains, offering you peace of mind and confidence in your purchase.
- Full customization: Each model can still be personalized with options like suspension forks, rear racks, and accessories, allowing you to create an e-bike that perfectly suits your needs and style.
- Model R: Now available at a more competitive starting price, the Model R combines all the premium features you expect, with fully customizable options to make it a rugged off-road e-bike.
- Model S: This classic beach cruiser continues to shine with its step-thru frame and integrated battery basket, offering a perfect blend of style, comfort, and practicality.
- Model C: Known for its high-step frame, the Model C remains a versatile favorite. It’s fully customizable and now offers an optional rear rack, combining practicality with style for everyday cruising.
- Turn on the LCD: Power on your bike's LCD display by pressing the ON/OFF button.
- Wait: After the LCD is activated, wait for approximately 10 seconds to ensure the system is fully operational.
- Press UP and DOWN Buttons: Simultaneously press and hold the UP and DOWN buttons for 3 seconds. This action will navigate you through the trip information you wish to reset.
- Navigate Trip Information: The information available for reset includes:
- Trip Distance (TRIP)
- Riding Time (TIME)
- Odometer (ODO)
- Reset Trip Information: To reset any of these trip details, press the ON/OFF button while the desired trip information is displayed.
- Electric Motor: E-bikes are equipped with an electric motor, usually located in the hub of one of the wheels (hub motor) or integrated into the bike's frame (mid-drive motor).
- Battery: The electric motor is powered by a rechargeable battery, typically mounted on the frame of the bike. This battery stores electrical energy that is used to assist in propulsion.
- Pedal Assist (Pedelec) System: Most e-bikes use a pedal-assist system, also known as a pedelec (pedal electric cycle) system. When you start pedaling, sensors detect the movement and the force applied to the pedals.
- Controller: The sensor signals are sent to a controller, which determines how much electric assistance is needed based on your pedaling input.
- Electric Assistance: The electric motor then provides assistance by adding power to your pedaling. The level of assistance can often be adjusted, allowing you to control how much electric boost you receive.
- No Pedaling Mode (Throttle): Some e-bikes also have a throttle, similar to a motorcycle, which allows you to control the electric motor without pedaling. However, many e-bikes primarily rely on the pedal-assist system.
- Regenerative Braking (Optional): In some e-bikes, regenerative braking is used to recover a small amount of energy during braking. When you apply the brakes, the motor acts as a generator, converting kinetic energy back into electrical energy to recharge the battery.
- Display and Controls: E-bikes often come with a display mounted on the handlebars that shows information such as speed, battery level, and selected assistance level. Controls on the handlebars allow you to adjust settings.
Will EBC still repair Legacy C & S Models?
EBC is dedicated to ensuring that all original model C and S owners receive the necessary support for their e-bikes demonstrating our ongoing commitment to our customers and their riding experience. Owners of original model C and S e-bikes with rear battery racks can rely on EBC for service, maintenance and repair support. Warranty coverage will be honored offering 5 years in certain situations and 2 years in most cases with a well stocked inventory, we're prepared to handle any service needs ensuring your e-bike remains in top condition.
How Do I Know If I Have A Legacy Model C, S or R?
If you placed your order for a Model C, Model S, or Model R on or before October 1st, 2024, your bike is classified as part of the legacy, discontinued version. Orders placed after this date will reflect the updated versions of the Model C, S and R as currently displayed on our website.
Why did we decide to update our lineup and what is different?
Our new lineup is packed with premium features designed to enhance your riding experience.
What happened to the Model E e-bike?
The Model R now comes equipped with all the options of the E and the starts at the same base price.
What happened to the rear battery option on Models C & S?
We've discontinued the original frame for our Legacy Models C & S which includes the rear battery. If you would still like to purchase a bike with this style frame, please leave a note with customized bike order. Availability is limited while supplies last.
What happened to the Model Y e-bike?
We’ve rebranded our Model Y as the new Model S. However, we’ve discontinued production of our Legacy Model S. All parts, accessories, and information for the rebranded Model S can be found under its new name.
What happened to the Model A e-bike?
We’ve rebranded our Model A as the new Model C. However, we’ve discontinued production of our Legacy Model C. All parts, accessories, and information for the rebranded Model C can be found under its new name.
Why doesn't Electric Bike Company offer fat tires?
How do you know how much battery or distance you have left?
You can easily check the remaining battery life on your electric bike by looking at the top left of your LCD screen. The screen displays the battery percentage, providing you with accurate information about how much battery you have left.
Shouldn't e-bikes be classified as motorbikes?
Electric bikes, with their blend of pedal power and motor assistance, stand at a crossroads between bicycles and motorbikes. Traditional bicycles focus on lightweight and minimalistic designs, while motorbikes come with heavy regulations, higher speeds, and significant structural demands. E-bikes, however, combine elements from both worlds, necessitating unique standards for safety, comfort, and functionality.
E-bikes are designed with robust frames and cargo attachments, powerful lighting systems, and enhanced comfort features to cater to a diverse range of needs and uses. Unlike motorbikes, e-bikes typically operate at lower speeds and retain the ability to be powered by pedaling alone, making them more accessible and versatile for various riders.
As the e-bike segment continues to grow, it’s crucial to establish clear regulations and a dedicated category that acknowledges their hybrid nature. This ensures the safety and satisfaction of all e-bike riders while promoting the unique benefits of e-bikes over traditional bicycles and motorbikes.
Who manufactures your frames?
At Electric Bike Company, we manufacture the frames for all our bikes ourselves. Our frame design is based on a style that has been used for over 110 years, chosen for its classic and timeless appeal. However, we didn’t stop at just adopting a proven design. We’ve significantly improved the strength of the frame and every single part and component to ensure durability and performance. Our bikes feature the best electronics available and are customizable in a wide range of colors and options. When you buy from us, you are purchasing directly from our factory, ensuring the highest quality and best warranty. We believe in delivering bikes that not only look beautiful but also provide a reliable and enjoyable riding experience. If you’re considering an EBC bike, we’re confident you’ll be very happy with your purchase.
How do I use the Color LCD Screen on my bike?
Our Color LCD Screen is designed to enhance your riding experience by providing a user-friendly interface and a range of customizable features. For a detailed walkthrough of all the features and settings, check out our video guide below:
Video Guide: Color LCD Screen Walkthrough
In this video, we cover:
•User-Friendly Interface: Navigate effortlessly through the intuitive menu.
•Customizable Themes: Learn how to change the “theme” styling of your display to match your personal style or mood.
•Performance Metrics: Keep track of speed, distance, battery life, and more.
•Pedal Assist Levels: Adjust your pedal assist settings with ease for a more tailored ride.
•Lighting Control: Activate your head and tail lights directly from the display.
For more information or assistance, feel free to contact us at (949) 877-8606 or visit our website. Don’t forget to like, comment, and subscribe for more tutorials and updates!
Does the Model Y allow a different brand of front basket to be attached, such as a wicker basket?
The Model Y is designed with a specific front basket that is intricately integrated with the bike’s frame. This integration ensures that the steering is not compromised under load, providing a stable and safe riding experience. Additionally, our baskets are engineered to keep contents secure, even when the kickstand is released, preventing any spills or mishaps.
While it might be tempting to attach a different brand of basket, such as a wicker basket, we highly recommend using our specially designed baskets for optimal performance and safety. Our baskets are not just accessories; they are an integral part of the bike’s design and functionality.
To see how well our baskets perform and how they are securely attached, check out our demonstration video: Watch Here.
For the best riding experience, stick with the basket designed for your Model Y.
When I order the upgraded tech package and the basket, will I still receive the larger headlight that comes with the upgraded tech package?
When you order the upgraded tech package along with the basket, we enhance your lighting setup by adding an additional light to the lower part of the basket, giving you a high/low beam functionality. Turn signals are also integrated into the sides of the basket for added safety. We believe you’ll appreciate the clean, powerful, and sleek setup of having two separate lights – one on the basket and one underneath. However, if you prefer to have the larger headlight that typically comes with the upgraded tech package, we can certainly send it to you. Simply add a note in the comments section of your order telling us that you would also like the larger light.
What Are the Recommended Torque Settings for My EBC Bike?
The recommended torque settings for various components of your Electric Bike Company bike are essential to ensure safety and optimal performance. Here are the general torque specifications for key components:
•Handlebars: 18-22 Nm
•Stem Bolts: 10-12 Nm
•Seat Post Clamp: 5-7 Nm
•Brake Calipers: 6-8 Nm
•Brake Rotors: 4-6 Nm
•Pedals: 35-40 Nm
•Crank Arms: 38-42 Nm
•Derailleur: 8-10 Nm
•Wheel Axle Nuts/Bolts: 25-30 Nm
For more detailed information and specific torque settings for other components, please refer to the user manual that comes with your bike. Properly tightening bolts and screws to the recommended torque settings helps maintain the integrity of your bike and ensures a safe riding experience. If you are unsure about any adjustments, we recommend consulting a professional bike mechanic.
Does Electric Bike Company sell used EBC bikes?
No, Electric Bike Company does not sell used e-bikes. We are committed to providing our customers with brand-new, high-quality e-bikes that meet our rigorous standards for safety and performance. Each EBC bike is custom-built to order, ensuring you receive a bike tailored to your specifications and preferences. For the best experience and to ensure the longevity and reliability of your e-bike, we recommend purchasing a new bike directly from our website or authorized dealers.
Can two people ride on the Model J?
The Model J e-bike from Electric Bike Company is designed primarily for single riders. While it offers a robust and comfortable ride for one person, it is not recommended for two people to ride simultaneously. For safety and optimal performance, we advise adhering to the recommended weight capacity and usage guidelines outlined in the user manual. If you’re looking for options to carry an additional passenger, consider our range of compatible accessories designed for cargo and passenger transport.
How does EBC handle out-of-state warranty claims?
Electric Bike Company is committed to ensuring customer satisfaction even with out-of-state warranty claims. If you encounter an issue with your e-bike that may fall under warranty, EBC facilitates the process by allowing you to send in the defective part or the entire bike for inspection and repair.
Here’s how the process works:
1. Contact Support: Initially, reach out to EBC’s customer service to report the issue. They will guide you through the steps to validate whether the issue is covered under warranty.
2. Shipping the Part or Bike: You will be instructed on how to properly package and ship the part or bike back to EBC. It’s important to note that the customer may be responsible for shipping costs.
3. Inspection and Repair: Once received, EBC will inspect and, if necessary, repair or replace the defective part. This process is handled with care to ensure that your bike returns to optimal condition.
4. Return: After the repair or replacement, EBC will ship the part or bike back to you.
EBC ensures that these procedures are as smooth and hassle-free as possible. For more detailed information, please visit the EBC Warranty, Registration, and Returns page.
Are EBC bikes eligible for the California Ebike Incentive program?
Yes, EBC bikes are indeed eligible for the California Ebike Incentive program. You can find our eligible e-bike models listed on the official program website at https://ebikeincentives.org/e-bike-models/. Take advantage of this opportunity to enjoy the benefits of electric biking while also contributing to a cleaner, greener environment. If you have any further questions or need assistance, feel free to reach out to us.
How do I reset my odometer?
Do I need to pedal an electric bike?
Pedaling is not mandatory but recommended to extend battery life. Our bikes feature throttle and pedal-assist modes, allowing you to adjust the power level. Pedaling feels effortless, akin to cycling downhill on a traditional bike.
What is the weight limit for your bikes?
Our Electric Bike Company E-Bikes are built with both style and strength in mind, catering especially to women and the elderly who appreciate the convenience of receiving a fully assembled, customizable, and stylish ride. Each of our models can comfortably support a total weight capacity of up to 350 pounds. This includes the rider, any cargo, and accessories you might want to bring along on your journey. Whether you're headed for a leisurely ride or running errands, our bikes are designed to handle your needs with ease.
For those planning to carry items on the rear rack, it's designed to hold up to 200 lbs for our models C & S, 45 lbs for our model J, and 59 lbs for all of our other models. This capacity is perfect for your day-to-day essentials or a picnic basket for a park visit. Our bikes combine reliability with aesthetics, offering an array of colors to suit your personal style while ensuring a safe and comfortable riding experience.
How well do your electric bikes handle dirt roads, and are they resistant to water and mud?
Our electric bikes are crafted for durability and versatility, perfectly suited for navigating dirt roads. Constructed to endure off-road conditions, including water and mud exposure, they feature corrosion-resistant frames and components for lasting performance. While our e-bikes are water-resistant, it's essential to adhere to care instructions for maintaining their condition. Avoid submerging the bike in water and promptly clean off any mud or dirt after riding. Each e-bike is backed by an industry-leading 10-year warranty on the motor and frame, with support based in the USA. Designed for adventurers who demand both functionality and style, our bikes deliver on all fronts.
Notably, our Model R elevates the all-terrain experience, designed as a hybrid between a mountain bike and a beach cruiser. It boasts a high-performance suspension fork and extra-thick tires, ensuring unmatched comfort and stability on any terrain. This model's design philosophy emphasizes versatility, combining the robustness required for dirt roads with the relaxed style and comfort of a beach cruiser. The Model R's customization options let riders express their unique style while enjoying the ultimate in off-road capability and resilience against the elements.
Do you offer a full suspension bike?
As the number one cruiser-style e-bike brand, Electric Bike Company is dedicated to providing unparalleled comfort and style in every ride. While our lineup does not include traditional full suspension bikes, we have engineered a superior comfort experience. Our bikes feature a front fork suspension, ultra-comfortable seats, and balloon tires, all complemented by a Suspension Seat Post. This combination ensures the smoothest and most comfortable ride possible, perfectly aligning with our commitment to comfort and quality. Built with comfort in mind, our bikes stand out as the most comfortable cruiser-style e-bikes available, ensuring an exceptional riding experience for all.
Why does EBC prioritize safety strength durability over weight?
When it comes to electric bikes, a common question arises: “What’s the weight of the frame?” However, in the world of e-bikes, it’s not the weight that’s crucial, but the strength and rigidity of the frame. Unlike traditional bikes where weight matters for pedaling efficiency, e-bikes rely on motor power. The focus shifts to how well the frame can handle the torque from the motor, ensuring safety and durability.
Electric bikes often carry more than just their riders. They’re designed for varied terrains, from smooth roads to rugged trails, and even urban pavements. This requires sturdy wheels and frames capable of withstanding different conditions. At Electric Bike Company, we prioritize the construction of our bikes, integrating strong bearings and robust frames to prevent wobbling and ensure long-lasting rigidity.
Our e-bikes are not just about getting from A to B; they’re about comfort, reliability, and strength. The weight of the bike, while considered, is secondary to these factors. Remember, it’s the strength of the frame and its ability to support you, your cargo, and all your adventures that truly counts.
Expert advice: While selecting an e-bike, focus on the frame’s strength and rigidity. A strong frame ensures safety, durability, and a smooth ride, making it a reliable companion for all your journeys.
What makes EBC bikes better than the rest?
Electric Bike Company (EBC) stands out as a premier choice in the electric bike industry, offering a paradigm shift in performance, reliability, and customization. Unlike conventional industry standards, EBC's e-bikes adhere to stringent federal regulations, guaranteeing not only superior power and efficiency but also safety and compliance. With meticulously engineered motors programmed within mandated limits, paired with advanced battery technology, EBC e-bikes redefine the riding experience. Moreover, EBC's commitment extends beyond performance metrics, boasting unmatched warranties including 2-year battery, 10-year motor, and 10-year frame warranties, alongside exclusive liability protection and advanced safety features.
What makes Electric Bike Company better than other brands?
At Electric Bike Company (EBC), we outshine other brands in the electric bike market through our innovative design, superior performance, and unparalleled customer support. We are committed to revolutionizing performance metrics, ensuring that every aspect of our e-bikes, from meticulously engineered motors to advanced battery technology, adheres to stringent regulations while delivering unrivaled power and efficiency. What truly sets us apart is our comprehensive warranty and features package, boasting a 2-year battery warranty, 10-year motor warranty, and 10-year frame warranty, far exceeding the conventional 1-year standards in the industry. Additionally, we distinguish ourselves through hassle-free order changes, cancellations, and seven days a week customer support, offering a level of convenience and service unparalleled by competitors. With a focus on customization options, advanced safety features, and top-of-the-line hardware components, EBC elevates the electric biking experience to new heights, redefining industry standards in the process.
How fast do your e-bikes go?
By default, our bikes come with a factory setting of 20 mph for both throttle and pedal assist. However, they are fully customizable to support a 28 mph maximum pedal assist speed (class 3). Simply confirm the regulations with your local city, and we'll help you set your bike to your desired class level.
How do e-bikes work?
Electric bikes work by combining traditional pedal power with the assistance of an electric motor. Here's a basic explanation of how e-bikes work:
What is pedal assist?
Pedal assist for e-bikes is a feature that helps you pedal by providing an extra boost of power from the electric motor. When you start pedaling, sensors on the bike detect your effort and activate the motor to assist you. It's like having a helping hand that makes pedaling easier, especially when you're going uphill or covering long distances. You can usually control the level of assistance, choosing how much extra power you want. It's a cool way to enjoy the benefits of both cycling and a little electric assistance to make your ride smoother and more enjoyable!
What class are your electric bikes?
All our bikes are initially configured as class 2. However, you have the flexibility to program them as class 1, 2, or 3, providing you the ability to ensure legal compliance while riding on trails. Our electric bikes offer easy setup in the settings for three different classes:
Class One: Pedal Assist feature top speed is 20mph.
Class Two: Pedal Assist & Throttle top speeds are 20mph.
Class Three: Throttle top speed is 20mph and Pedal Assist up to 28mph.
What is your warranty?
Detailed Comparison
Technical Superiority and Local Manufacturing
Reputation and Reliability
For a full description of our warranty, please visit our warranty page.
What height and weight can your bike support?
Our frames can be adjusted for anyone from 4 foot 8 inches to 7 foot tall, with 7 different adjustment points. Our bikes are sturdy enough to support up to 350 pounds, with maximum motor output of 1200 watts and going up to 28 miles per hour.
Why are mechanical gears unnecessary?
Our bikes are equipped to accept a 7 speed mechanical gearing system. If you find that you still want a 7 speed, your local bike shop can add that. However, once you ride our bikes and feel the power, you may not find that you need mechanical gears. 99.9% of our customers do not have them.
Extras
- Wide Base for enhanced stability.
- Rugged Elastomer Suspension to absorb shocks and provide durability.
- Thick Multi-Stage Paddling beneath the water-resistant cover, offering a high level of comfort using compression technology to reduce shock and impact.
- Memory Foam Layer that conforms to the rider for added cushioning.
- Shock Absorbing Gel Inserts to further minimize impact.
- Vacuum-Formed Foam Top that is slightly grippy and resistant to water.
- Anatomic Relief Channel to reduce perineal pressure for a more comfortable ride.
- Use a Soft Measuring Tape:
- Measure the circumference of your head about 1cm above your eyebrows. Make sure the tape is at the same height all around your head when measuring.
- Use a String:
- Measure the same way as indicated above using a string. Then lay the string straight and measure it with a ruler.
- If You Cannot Measure:
- Measure the interior of a helmet or hat that you wear regularly.
- Lighting (exceptional lighting upgrades)
-
front and back turn signals
-
brake lights
-
hi/lo beam
-
electric horn combined with anti theft alarm system with panic buttons on the remotes
-
safety light sensor (turns lights on for safety especially kids e-bikes)
-
- 4 Piston hydraulic disc brakes
-
2.3 mm thick rotators
-
-
Upgraded tool kit
-
cable cutters
-
hand pump
-
CO2 canister
-
Puncture patches and quick set glue
-
large wrench for back motor
-
- Full color display with battery percentage read out
- AirTag Bell for tracking and security
- Liability protection
-
bike only turns on if Terms and Conditions are accepted
-
speed and power settings can only be updated once liability disclaimer has been signed
-
What are the features of the C-9 Support and Saddle?
The C-9 Support and Saddle is designed to provide exceptional comfort and support for riders. Its advanced features ensure a smooth and enjoyable ride:
How do I know what size e-helmet I need?
Our helmets come in two sizes, Small / Medium: 54 – 58cm and Large / XL: 58 – 61cm. To determine the right size e-helmet for you, follow these steps:
What is the California E-Bike Incentive Program?
The California E-Bike Incentive Project provides up to $2,000 of point-of-sale incentives to support the purchase of new electric bicycles (e-bikes). Funded by the California Air Resources Board (CARB), this initiative aims to promote public health, welfare, and ecological resources by reducing air pollutants while considering effects on the economy. Eligible California residents aged 18 and above, meeting income requirements, can apply for E-Bike Incentive vouchers. Priority is given to applicants within specific income ranges or residing in low-income/disadvantaged communities. One incentive is available per individual. Visit https://ebikeincentives.org/ for more information.
Do you sell used EBC bikes?
Yes, we do offer used bikes as part of our demo fleet, often at a lower cost. If you're interested in purchasing one, we invite you to visit our showrooms or reach out to us for more details. We'll be happy to assist you further and provide any additional information you may need.
Tell me about your wooden chain guard
Our wooden chain guards are a signature feature, crafted with meticulous care at our factory in California. We begin by layering high-quality wood, chosen for its durability and aesthetic appeal. Using Computer Numerical Control (CNC) technology, we precisely cut out the guard, ensuring a perfect fit and intricate design.
Each chain guard is then stained, bringing out the natural beauty of the wood, and sealed with a premium all-weather sealer. This meticulous process ensures that the chain guard not only enhances the visual appeal of your bike but also withstands various weather conditions, making it durable for many years of riding. These guards blend classic craftsmanship with modern technology, adding a unique, stylish touch to your custom e-cruiser.
What is the MIK Click system?
The MIK Click System is a universal click-and-go platform that transforms the way you transport cargo and personal belongings. Designed for ease of use, this innovative system allows you to effortlessly switch bike attachments with a simple click, giving you the freedom to configure your bike the way you like. No tie-downs or bungees needed! Thanks to the MIK system (Adapter and Carrier plates) you can click any luggage carrier you want onto your bike.
Read more about the MIK Click System
How do I register my electric bike?
On our Registration Page you will find a form. Please fill out that information and click submit to send us your registration information.
There is serial number on the authentication card in your alarm box, as well as the frame under the chain ring which can be hard to see
What comes with the upgraded technology package?
Visit our Upgraded Tech Package page for the latest info.
Availability of Upgraded Technology Package on every Bike Model Upgraded Tech Package includes:General Components
- Fork Suspension: Incorporating a fork suspension to your electric bike adds approximately 1 1/2 inches to the overall height of the bike. This adjustment is due to the additional space required for the suspension mechanism at the front of the bike.
- Seat Post Suspension: Choosing the Satori suspension seat post option raises the minimum height of the seat by another 1 1/2 inches. This increase is because the suspension component within the seat post requires extra space, thus elevating the lowest position the seat can be adjusted to.
- Known for its robustness and strength, providing a classic look with excellent rigidity for a smooth, consistent ride.
- Ideal for riders who appreciate a traditional feel and simplicity.
- Includes lockouts and is preset for convenience, ensuring a comfortable experience by absorbing shocks and bumps.
- Treated to prevent rust over time, maintaining their quality and appearance.
- Specifications for the Suspension Fork:
- Length: 27.5 inches
- Diameter of the top of the fork (slides through the head tube): 1.25 inches
- A torque sensor measures how hard you're pedaling.
- It senses the force or pressure you apply to the pedals.
- The more force you put into pedaling, the more assistance the electric motor provides.
- It's like having a bike that feels your effort and gives you a boost based on how strong you pedal.
- This system is more responsive and can feel more natural because it's directly linked to your pedaling power.
- A cadence sensor, on the other hand, measures how fast you're pedaling.
- It counts the number of revolutions your pedals make in a minute (your pedaling speed).
- The electric motor then provides assistance based on your pedal speed, regardless of how hard you're pedaling.
- It's like having a bike that helps you out as long as you keep those pedals moving, no matter how strong or light your pedaling is.
- This system might feel a bit less connected to your effort but can be great for maintaining a steady speed without putting in too much force.
- EBC adopts Tektro Hydraulic Disc Brakes, distinguishing our systems from cable brakes utilized by alternative brands.
- Our hydraulic disc brakes feature either a two or four-piston configuration, setting us apart from competitors employing mechanical brakes.
- Additionally, our braking systems incorporate brake lights, contributing to enhanced safety and visibility.
- All upgraded tech E-Bikes will come with 4 piston, 2.3mm thick, rust resistant treated brakes.
- Lighting (exceptional lighting upgrades)
-
front and back turn signals
-
brake lights
-
hi/lo beam
-
electric horn combined with anti theft alarm system with panic buttons on the remotes
-
safety light sensor (turns lights on for safety especially kids e-bikes)
-
- 4 Piston hydraulic disc brakes
-
2.3 mm thick rotators
-
-
Upgraded tool kit
-
cable cutters
-
hand pump
-
CO2 canister
-
Puncture patches and quick set glue
-
large wrench for back motor
-
- Full color display with battery percentage read out
- AirTag Bell for tracking and security
- Liability protection
-
bike only turns on if Terms and Conditions are accepted
-
speed and power settings can only be updated once liability disclaimer has been signed
-
What are the differences between your seat post options?
If you’re looking for optimal comfort and shock absorption, the Satori seat post is a fantastic choice! Its vertical suspension is perfect for those who enjoy a smooth ride over rough terrain. For taller riders seeking enhanced leg extension and an even more customizable riding experience, the EBC suspension seat post is the ultimate upgrade. Its innovative diagonal movement shifts the seat backward, offering exceptional comfort and support. If you need to adjust the seat height significantly, the standard seat post is the ideal solution. Each option is designed to to compliment your riding experience—choose the one that fits your needs and ride in style!
What is the warranty period for e-bike controllers?
Our E-Bike controllers come with a 6-month warranty that covers normal wear and tear. Please note that this warranty excludes water damage and any changes made to the programming of the controllers. To keep your e-bike controller under warranty, avoid exposing it to water and refrain from modifying its programming. Should you need to make a warranty claim, contact our customer support team with your purchase details and a description of the issue for assistance.
Does the Model Y allow a different brand of front basket to be attached, such as a wicker basket?
The Model Y is designed with a specific front basket that is intricately integrated with the bike’s frame. This integration ensures that the steering is not compromised under load, providing a stable and safe riding experience. Additionally, our baskets are engineered to keep contents secure, even when the kickstand is released, preventing any spills or mishaps.
While it might be tempting to attach a different brand of basket, such as a wicker basket, we highly recommend using our specially designed baskets for optimal performance and safety. Our baskets are not just accessories; they are an integral part of the bike’s design and functionality.
To see how well our baskets perform and how they are securely attached, check out our demonstration video: Watch Here.
For the best riding experience, stick with the basket designed for your Model Y.
Where are the hex keys located upon delivery?
The hex keys are included in the tool kit if you purchased one. If you did not receive the tool kit you ordered, please contact us so we can assist you further.
Do fork and seatpost suspension make the bike taller?
Summary: Yes, adding fork and seatpost suspensions increases the height of the bike. Fork suspension adds about 1 1/2" to the bike's height, and the Satori suspension seatpost also adds 1 1/2" to the minimum seat height. Detailed Explanation:
What fork options to you provide?
At Electric Bike Company, we offer two distinct fork options to cater to different riding preferences and needs: Rigid Fork:
How are your bike frames constructed?
At Electric Bike Company, our custom e-cruiser frames are a testament to innovation and quality. We use aircraft-grade 6061 aluminum, known for its superior strength and lightweight features. Unlike standard bikes with 1.5mm frame thickness, our frames boast a robust 3mm thickness in most parts, providing unmatched durability. We precisely spec our welds to accommodate this extra thickness, ensuring stronger and more reliable welds.
Recognizing the unique demands of electric bikes, especially the torque from the motor, our frames feature a forged dropout, stronger than those in regular bicycles, ensuring the frame can withstand the additional stress. Additionally, we've revolutionized the headset design by welding brackets directly onto it. This modification means any added baskets or racks are attached to the frame, not the handlebars, enhancing stability and steering safety. For electric bikes, cable management is also crucial; we've engineered our frames with dedicated pathways for wires, protecting them from wear and potential damage during rides.
What’s the difference between a torque sensor and a cadence sensor?
Here's a breakdown of the two options: Torque Sensor:
What makes EBC brakes so much better?
We exclusively employ premium components, and the following crucial considerations, derived from both 5 Star and Tektro data, inform our decision to enhance rotor thickness from 1.8 mm to 2.3 mm:
How does the bell work?
All you need is a quick flick and it should ring. To turn on the light, press on the center of it. Bell/Light Combo | Product Demonstration - YouTube
Our new airtag bell: (29) Electric Bike Company - BRAND NEW Air Tag Bell For Your Bike - YouTube
Do you offer twist throttle?
Yes, we do offer a twist throttle on our electric bikes! At Electric Bike Company, we understand the importance of providing our riders with versatile and convenient control options.
Key Features of Our Twist Throttle:
1. Smooth Acceleration: Our twist throttle allows for smooth and precise acceleration. You can easily control your speed by simply twisting the throttle grip, making your ride more comfortable and enjoyable.
2. Easy to Use: The twist throttle is designed for intuitive use, perfect for both beginners and experienced riders. It provides an effortless way to manage your bike’s power and speed.
3. Enhanced Safety: Integrated with safety features, our twist throttle ensures that you have complete control over your bike. It allows you to quickly and safely adjust your speed, especially in traffic or crowded areas.
4. Seamless Integration: Our twist throttle is seamlessly integrated into the bike’s handlebar design, maintaining the sleek and stylish appearance of your Electric Bike Company e-bike.
Whether you’re commuting, running errands, or enjoying a leisurely ride, the twist throttle offers an added layer of convenience and control. Experience the ease and comfort of riding with our twist throttle feature.
What comes with the upgraded technology package?
Visit our Upgraded Tech Package page for the latest info.
Availability of Upgraded Technology Package on every Bike Model Upgraded Tech Package includes:Maintenance
- It ensures the bike receives proper power from the battery, allowing it to function correctly.
- Loose connections can lead to intermittent power loss, causing the bike to stop unexpectedly.
- Secure connections prevent potential electrical shorts, which could damage the bike’s components.
- It enhances overall safety, reducing the risk of accidents due to power failures while riding.
- Properly connected wires ensure the bike’s performance and longevity.
- Inspection Process: If your battery is not holding a charge or not charging at all, please contact our customer service. We will require the battery to be sent back to us for inspection.
- Manufacturer’s Defect: If we determine that the issue is due to a manufacturer’s defect, we will replace the battery under warranty. However, damage due to misuse, improper maintenance, or normal wear and tear is not covered by the warranty.
Customer Support: Our customer service team is available to help with any issues or questions you may have regarding your battery. We aim to provide prompt and effective solutions to ensure your satisfaction and the optimal performance of your electric bike.
- Identify the Issue: Locate the source of the flat tire and remove any debris causing the puncture.
- Remove the Wheel: Utilize the quick release to take out the wheel for easier access.
- Patch the Tube: Use a tire lever to remove the tire and expose the punctured tube. Lightly sand the area and apply a patch from your kit.
- Reinflate the Tire: Before using the CO2 pump, give a few hand pumps to ensure proper sealing. Then, use the pump to fully inflate the tire.
- Reattach the Wheel: Put the wheel back into place and tighten the quick release securely.
Will EBC still repair Legacy C & S Models?
EBC is dedicated to ensuring that all original model C and S owners receive the necessary support for their e-bikes demonstrating our ongoing commitment to our customers and their riding experience. Owners of original model C and S e-bikes with rear battery racks can rely on EBC for service, maintenance and repair support. Warranty coverage will be honored offering 5 years in certain situations and 2 years in most cases with a well stocked inventory, we're prepared to handle any service needs ensuring your e-bike remains in top condition.
Where can I take my bike in to get serviced?
If you are local, you can bring your bike to our factory. Our hours and location can be found here.
If you are located somewhere else in the united states, you can visit any one of our dealers across our dealer network, or contact one of our mobile repair service partners and they will come to you. Visit our service & repairs page here.
How does Electric Bike Company handle out-of-state repairs?
At Electric Bike Company, we’ve made it easier than ever for customers to get their bikes serviced no matter where they live in the U.S. Here’s how we manage out-of-state repairs:
1. Independent Mobile Bike Mechanics: We have established strategic partnerships with independent mobile bike mechanics across all 50 states. These professionals can come directly to your home to service, repair, or maintain your EBC bike, ensuring your bike stays in top condition without you having to leave your house.
2. Real-Time Support from EBC Builders: Thanks to the personalized nature of our bike-building process, these mobile mechanics can video chat with the original builders and engineers of your bike. This allows them to troubleshoot, diagnose, and resolve any issues with the guidance of our expert team.
3. Parts and Tools Support: We provide all the necessary parts and tool recommendations, so the repairs are handled properly and efficiently.
4. Built in the USA with Personal Quality Control: Each EBC bike is built in our U.S. factory and comes with an authentication card. This card includes details about the builder and independent inspector who worked on your bike, ensuring you can speak directly with the team that knows your bike best.
5. Nationwide Support: Whether you move or are traveling across the country, your bike is fully supported by our network of mobile mechanics or authorized dealers, ensuring that help is always nearby.
Do you have a maintenance manual?
Yes, Electric Bike Company provides a comprehensive maintenance manual as part of the operator’s manual for our e-bikes. For environmental purposes, the full manual is available online.
Electric Bike Company Operator's ManualHowever, if you prefer a printed version, we are happy to send you one upon request. This manual includes detailed guidelines for electric bike service and maintenance, covering everything from torque specifications to battery and charger care. For further assistance, you can refer to your specific model’s user manual included with your bike purchase.
For more information on maintenance and servicing your e-bike, please visit our YouTube channel.Can I ride my Electric Bike Company bike in the rain?
Yes, you can ride your Electric Bike Company bike in the rain, but we recommend limiting exposure to no more than 30 minutes at a time. Prolonged exposure to heavy rain can potentially cause issues with the bike’s electronics. Always ensure your bike is properly dried and stored after riding in wet conditions to maintain its longevity and performance.
This entry addresses Ruth Hines’ concern about rain affecting the bike’s electronics and includes Blake’s recommendation from the chat
How can I check if my EBC bike’s wiring harness is properly connected?
To check if your EBC bike’s wiring harness is properly connected, follow these steps:
1. Inspect the Front Wiring Harness: Look for any loose or disconnected wires in the front wiring harness.
2. Ensure Full Connection: Make sure all connectors are fully inserted. At Electric Bike Company, we use Julet connectors, which are designed for a secure and easy fit.
3. Check for Visible Color: Each Julet connector is color-coded to ensure correct connections between components. If you see any visible color at the connection point, this indicates a loose connection that needs to be secured.
4. Test the Bike: After securing all connections, test the bike to ensure it functions properly.
Using Julet connectors is one of the many benefits of buying an EBC bike, as they ensure reliable and secure connections for optimal performance.
If you still encounter issues, contact our support team for further assistance.
Why is it important to ensure all wiring connections are secure on my EBC bike?
Ensuring all wiring connections are secure on your EBC bike is crucial for several reasons:
How can I check if there is a loose connection on my EBC bike?
What Are the Recommended Torque Settings for My EBC Bike?
The recommended torque settings for various components of your Electric Bike Company bike are essential to ensure safety and optimal performance. Here are the general torque specifications for key components:
•Handlebars: 18-22 Nm
•Stem Bolts: 10-12 Nm
•Seat Post Clamp: 5-7 Nm
•Brake Calipers: 6-8 Nm
•Brake Rotors: 4-6 Nm
•Pedals: 35-40 Nm
•Crank Arms: 38-42 Nm
•Derailleur: 8-10 Nm
•Wheel Axle Nuts/Bolts: 25-30 Nm
For more detailed information and specific torque settings for other components, please refer to the user manual that comes with your bike. Properly tightening bolts and screws to the recommended torque settings helps maintain the integrity of your bike and ensures a safe riding experience. If you are unsure about any adjustments, we recommend consulting a professional bike mechanic.
What is the best way to care for my battery?
Monthly Charging
Importance of Regular Charging: To maintain battery health, fully charge your battery at least once a month. This is especially crucial during the winter months when your bike might not be in use. Regular charging prevents cell imbalance and extends the battery’s lifespan.
Supervised Charging
Safety First: Always be present while charging your battery to monitor the process and ensure safety. This helps prevent any potential issues and allows you to disconnect the charger promptly once charging is complete.
Preventing Battery Failure
Avoid Long Periods Without Charging: If a battery is left uncharged for over four months, it may lose its ability to hold a charge, leading to irreversible damage. Such failures are not covered under our warranty. Regular charging helps prevent this issue and keeps your battery functioning optimally.
Warranty and Support
Warranty Coverage: Our warranty covers manufacturer’s defects, such as issues with the cells or the assembly of the battery pack.
Problem Resolution:
What maintenance routine should I follow to prolong my battery's lifespan?
What happens if I get a flat tire?
Our bike tires are standard and can be fixed with a conventional bicycle tube replacement. No special tires or parts are required.
What are the running costs for an EBC Bike?
Our electric bikes are economical to run, using household electricity to charge. The cost for a full charge is roughly 10 cents, meaning if you charge your bike daily, the annual cost would be around $35. This makes our bikes an affordable option compared to fuel-powered vehicles, especially with rising fuel prices.
How do I install fenders on my Electric Bike Company E-bikes?
Installing fenders on your Electric Bike Company model is a straightforward process that can be easily accomplished with our step-by-step video guide. In this video, Nick from Electric Bike Company demonstrates how to prepare the fenders, remove both tires, securely install the fenders, and re-attach the tires to your electric bike. Follow along to learn how to prep the fenders using the provided U bars and seamlessly attach both front and rear fenders. With detailed instructions on installing fender stays and aligning the fenders for optimal performance, this tutorial ensures a hassle-free experience for riders of all skill levels.
How do I fix a flat tire on my electric bike?
To fix a flat tire on your electric bike, follow these steps:
How can I optimize my electric bike’s braking performance and eliminate any rubbing or grinding?
To enhance your electric bike's braking performance and resolve any rubbing or grinding issues, adjusting the brake calipers is crucial. Start by locating the two bolts, one at the top and one at the bottom, using a 5 mm Allen wrench. Loosen these bolts slightly to adjust the calipers, ensuring the rotor has equal spacing between the brake pads. You can check alignment by observing light coming through both sides or from the back of the rotor. Once adjusted, tighten the bolts to secure the calipers in place. This process ensures smooth and silent braking, optimizing your riding experience. For a visual demonstration, refer to the detailed video tutorial below.
How do I remove or install my battery basket?
Removing and reinstalling the battery basket on your electric bike involves a few simple steps. Start by disconnecting the electrical connections, usually secured with zip ties. Then, loosen the bolts holding the basket in place, removing the top bolts completely while loosening the bottom ones. Once the tension is released, lift the basket off, ensuring to unplug any remaining connections underneath. Reinstallation is the reverse process: reconnect the electrical components, secure the basket with bolts, and tidy up the wires with zip ties. For a detailed demonstration, please refer to the instructional video provided below.
What happens if my electric bike needs repairs or maintenance?
The Electric Bike Company is committed to providing exceptional service and maintenance for your bike, ensuring it stays in peak condition for years to come. We understand that your adventures may take you across states or even the country, and we are here to support you every step of the way.
Our bikes are designed with a plug-and-play electrical system, making repairs straightforward and efficient. If your bike needs maintenance, we will send you the replacement part, which you can easily switch out yourself. Alternatively, you can take the parts to a local bike shop for assistance.
For added convenience, there are two main mobile independently-owned bike mechanic companies that will come to your office or home to service and repair your bike:
Our team of engineers, designers, and builders is available seven days a week to guide you through any maintenance or repair process. If needed, we can overnight parts to you to minimize downtime. Additionally, we have a network of certified mobile bike mechanics across the nation who can perform repairs and maintenance on-site.
With over a decade of experience and a dedicated support team, you can trust that your Electric Bike Company bike will receive the best care, no matter where your journey takes you.
How should I store my bike & battery for long periods of time?
If you are experiencing any battery issues with the Model C or S bikes (Legacy), please view our troubleshooting guide.
If you require further assistance, please contact our customer support team.
MIK
Does your MIK accessories come with the adapter plate?
Our Basil MIK compatible accessories indeed include an adapter plate. This feature streamlines the attachment process to your bike, ensuring seamless integration and ease of use.
What is the MIK Click system?
The MIK Click System is a universal click-and-go platform that transforms the way you transport cargo and personal belongings. Designed for ease of use, this innovative system allows you to effortlessly switch bike attachments with a simple click, giving you the freedom to configure your bike the way you like. No tie-downs or bungees needed! Thanks to the MIK system (Adapter and Carrier plates) you can click any luggage carrier you want onto your bike.
Read more about the MIK Click System
Misc
- Center of Gravity: Trikes have a different center of gravity compared to traditional bikes due to their three-wheel configuration. This can affect stability, especially at higher speeds, as riders must account for the wider width of the bike and the presence of wheels on the side. Maintaining balance and control can be more challenging in certain situations, making trikes potentially less safe, particularly in dynamic riding scenarios.
- Bulkiness and Storage: Trikes are often bulkier and larger than traditional bikes due to their three-wheel design. This can make them less convenient for storage and transportation, especially if you have limited space at home or need to transport the trike by car.
- Maneuverability: Trikes may not be as maneuverable as traditional bikes, particularly in tight spaces or when making sharp turns. The wider turning radius can be a limitation in crowded areas or on narrow pathways.
- Weight: Trikes tend to be heavier than traditional bikes due to the additional wheel and frame structure. This added weight can make them more challenging to pedal uphill or maneuver over obstacles compared to lighter two-wheeled bikes.
- Cost: In general, trikes can be more expensive than traditional bikes due to their specialized design and construction. This higher cost may be a deterrent for some potential buyers.
- Limited Terrain: Trikes may not perform as well on certain types of terrain compared to traditional bikes. For example, they may struggle more on uneven surfaces, gravel paths, or off-road trails where maneuverability and traction are crucial.
- Models C & S (legacy): The master switch is a red switch located under the rear end of the battery case on the right-hand side of the bike.
- Models A, C & J: For these models, find the master switch on the top of the battery case, specifically on the right-hand side as you mount the bike.
- Model Y & S: The switch is positioned on the left-hand side of where the front basket mounts to the head tube.
- Models R & E: These models do not feature a master switch. If the LCD screen is turned off, the battery is in sleep mode.
- Use Lower Pedal Assist Modes: Opt for lower pedal assist settings. Higher assist levels consume more battery power. By using a lower setting and contributing more to pedaling, you extend the battery life.
- Maintain a Steady Speed: Consistent, moderate speed is more energy-efficient than frequent stops and starts or high-speed riding. Avoid rapid acceleration and try to maintain a steady pace.
- Plan Your Route Wisely: Choose a route with less challenging terrain. Flat, smooth roads require less energy than hilly or rough terrain. Also, consider wind direction – riding into strong winds can drain the battery faster.
- Proper Tire Inflation: Keep your tires inflated to the recommended pressure. Under-inflated tires increase rolling resistance and consume more battery power.
- Lighten Your Load: The heavier the load, the more energy your bike needs to move. Travel light to reduce unnecessary power consumption.
- Regular Maintenance: Ensure your bike is in good condition. Well-maintained brakes and bearings reduce drag and improve battery efficiency.
- Be Mindful of External Conditions: Weather and temperature can affect battery performance. Extreme cold or heat can reduce battery efficiency, so plan accordingly.
- Battery Management: If possible, carry a spare battery for very long trips or plan your route with charging points along the way.
- Full Throttle Mode: When you use the full throttle mode, the e-bike relies entirely on the battery power to drive the motor. This mode consumes the most battery power, leading to a quicker depletion of the battery charge.
- Pedal Assist Mode: In pedal assist mode, the e-bike provides power proportional to your pedaling. The level of assist can often be adjusted (e.g., from 1 to 5). Lower levels of pedal assist use less battery power as they require more physical pedaling effort from the rider. Conversely, higher levels provide more power but will drain the battery faster.
Why doesn't Electric Bike Company offer fat tires?
Shouldn't e-bikes be classified as motorbikes?
Electric bikes, with their blend of pedal power and motor assistance, stand at a crossroads between bicycles and motorbikes. Traditional bicycles focus on lightweight and minimalistic designs, while motorbikes come with heavy regulations, higher speeds, and significant structural demands. E-bikes, however, combine elements from both worlds, necessitating unique standards for safety, comfort, and functionality.
E-bikes are designed with robust frames and cargo attachments, powerful lighting systems, and enhanced comfort features to cater to a diverse range of needs and uses. Unlike motorbikes, e-bikes typically operate at lower speeds and retain the ability to be powered by pedaling alone, making them more accessible and versatile for various riders.
As the e-bike segment continues to grow, it’s crucial to establish clear regulations and a dedicated category that acknowledges their hybrid nature. This ensures the safety and satisfaction of all e-bike riders while promoting the unique benefits of e-bikes over traditional bicycles and motorbikes.
How do I use the Color LCD Screen on my bike?
Our Color LCD Screen is designed to enhance your riding experience by providing a user-friendly interface and a range of customizable features. For a detailed walkthrough of all the features and settings, check out our video guide below:
Video Guide: Color LCD Screen Walkthrough
In this video, we cover:
•User-Friendly Interface: Navigate effortlessly through the intuitive menu.
•Customizable Themes: Learn how to change the “theme” styling of your display to match your personal style or mood.
•Performance Metrics: Keep track of speed, distance, battery life, and more.
•Pedal Assist Levels: Adjust your pedal assist settings with ease for a more tailored ride.
•Lighting Control: Activate your head and tail lights directly from the display.
For more information or assistance, feel free to contact us at (949) 877-8606 or visit our website. Don’t forget to like, comment, and subscribe for more tutorials and updates!
What happened to the Model F?
The Model F was our folding electric bike, which we decided to discontinue. While there was a trend for folding bikes, we found that less than 1% of users actually folded their bikes. The folding mechanism added complexity and weight due to the battery, motor, and wiring. Additionally, the practical benefits of an electric bike, such as carrying cargo with a back rack and front basket, made folding impractical. Over time, frequent folding could affect the bike's structure and the positioning of accessories. We recommend choosing a sturdy, reliable electric bike instead of a folding model for better performance and convenience.
How Do I Check My Bike Order Status?
To check the status of your bike order, you can click on the red button located in the top right corner of our homepage, labeled 'Bike Order Status Updates,' or visit this link: https://electricbikecompany.com/#order_status.
Why doesn't Electric Bike Company offer the Sur-Ron electric bike?
Why doesn't Electric Bike Company offer trikes?
At EBC, safety, practicality, and performance are paramount considerations in our product offerings. Trikes, with their three-wheel design, present several challenges that affect their suitability for our standards:
Where is the master switch located on my bike?
Do I need a driver’s license, insurance, or registration?
No, electric bikes under 750 watts are classified as bicycles under Federal Law, so no driver's license, insurance, or registration is required. However, some states mandate helmet use and a minimum rider age of 16. Check your local laws to comply.
Where are the keys to remove the battery?
To access the keys for battery removal, kindly locate the bottom section of the alarm fob box. Beneath the black layer, you'll find a set of keys along with class stickers and an authentication card enclosed.
Should you require further assistance or encounter any other issues, please don't hesitate to reach out to us. We're committed to ensuring your complete satisfaction with our products and services.
Do you offer a folding e-bike?
No, we do not offer folding e-bikes, and here's why:
1. Practicality of Folding Bikes:
While folding bikes may seem convenient in theory, our experience shows that 99% of people who purchase folding bikes rarely utilize their folding feature. Our bikes are designed with utility in mind, featuring front and back baskets for added practicality. The nature of our utility bikes makes them less conducive to folding, as the baskets and sturdy frame are not designed for easy collapsibility.
2. Weight Considerations:
If you are considering a folding motorbike, we recommend opting for a lightweight option. Our bikes, on the other hand, are intentionally built to be sturdy and robust, prioritizing durability over lightweight design. Attempting to fold a bike that is not lightweight can pose a risk of injury, as the folding process may be more challenging and less user-friendly.
3. Safety Concerns Over Time:
Over time, folding mechanisms can develop play, leading to potential safety hazards. The risk of injury increases when dealing with a folding e-bike that has become less stable due to wear and tear on its folding components. Our commitment to safety is one of the reasons we do not offer folding e-bikes.
4. Our Philosophy:
Our philosophy is rooted in practicality, safety, and durability. We firmly believe that the impracticality and potential dangers associated with folding e-bikes outweigh the convenience they may offer. For these reasons, you will not find folding e-bikes in our product lineup.
We prioritize the safety and satisfaction of our customers, and we believe that our non-folding e-bikes are better suited to meet your needs for reliability, functionality, and long-term enjoyment.
What are the best practices for maximizing battery range on long trips?
To ensure you get the most out of your e-bike's battery on long trips, consider the following best practices:
How does riding mode affect my e-bike’s battery range?
The riding mode on your e-bike significantly impacts how quickly the battery is used. E-bikes typically have various modes, such as full throttle and different levels of pedal assist. Here's how they affect the battery range:
Why do you build your bikes in the USA using global materials?
We build, inspect, test and ship the bike fully assembled! Since we build the bike 100% to order, we can inspect each part. We also negotiate and have great relationships with each vendor to ensure the quality is maintained. We can also quickly and strategically update, change, enhance a part or process, as having control of each aspects gives us this leverage and insight!
99% of all other E-Bike companies import the entire bike from e-bike manufacturers that build bikes for them and other customers. These manufacturers brand them differently for different countries and brands and by definition cannot update, change, evolve as quickly as us here in USA! Here is a Tour of our factory:
How much range will I get?
All our models have a standard 50-mile range and can go up to 190 miles with an additional basket battery. Check out the full range of options here: Compare Electric Bikes - Electric Bike Company®
Modifications
- Wide Base for enhanced stability.
- Rugged Elastomer Suspension to absorb shocks and provide durability.
- Thick Multi-Stage Paddling beneath the water-resistant cover, offering a high level of comfort using compression technology to reduce shock and impact.
- Memory Foam Layer that conforms to the rider for added cushioning.
- Shock Absorbing Gel Inserts to further minimize impact.
- Vacuum-Formed Foam Top that is slightly grippy and resistant to water.
- Anatomic Relief Channel to reduce perineal pressure for a more comfortable ride.
- Standard Saddle: This is a wide, super comfortable saddle designed for everyday comfort. It features high-density foam for cushioning, bump bars at the back for additional support, and a generous size suitable for most riders.
- Chopper Saddle: This option includes all the comfort features of our standard saddle but adds an adjustable backrest for extra support. It's perfect for those who want additional comfort and support, especially for longer rides.
- XL Saddle: Our largest option, the XL saddle, is designed for taller, bigger riders who require extra comfort. It’s thicker, with high-density foam and boasts 16 independent springs, creating an exceptionally comfortable riding experience. This saddle is ideal for those who appreciate a more spacious and cushioned seat.
- Cruiser Style Handlebars: These handlebars offer a relaxed fit, ideal for easy riding and comfort. They're perfect for leisurely rides and those who prefer a laid-back cycling experience.
- Straight Mountain Style Handlebars: Designed for riders seeking more control, especially off-road or during downhill rides. These handlebars provide a firmer grip and better maneuverability in challenging terrains.
- BMX Style Handlebars: Offering more control than cruiser style but with less forward lean than mountain style handlebars. This option strikes a balance between relaxed riding and active control, suitable for riders who want a bit of both worlds.
- Chopper Style Handlebars: Ideal for taller riders, these handlebars position the hands higher than other styles, ensuring comfort and ergonomic benefits for those who find standard handlebars too low.
- Identify the last 4 numbers on the back of the LCD screen.
- We will provide you with the corresponding code.
- Press and hold the up and down buttons simultaneously until the screen displays.
- Navigate to the "Class" menu by pressing the down button.
- Select "Class" and enter the provided password when prompted.
- Press "Enter" to confirm the password.
- Turn off your bike.
- Turn it on again.
- Hold both the up and down arrows at the same time.
- Use the arrows to navigate to the top setting and set it to 45.
- Ensure you are using pedal assist on level 5 to achieve the top speed.
What are the features of the C-9 Support and Saddle?
The C-9 Support and Saddle is designed to provide exceptional comfort and support for riders. Its advanced features ensure a smooth and enjoyable ride:
How do I use the Color LCD Screen on my bike?
Our Color LCD Screen is designed to enhance your riding experience by providing a user-friendly interface and a range of customizable features. For a detailed walkthrough of all the features and settings, check out our video guide below:
Video Guide: Color LCD Screen Walkthrough
In this video, we cover:
•User-Friendly Interface: Navigate effortlessly through the intuitive menu.
•Customizable Themes: Learn how to change the “theme” styling of your display to match your personal style or mood.
•Performance Metrics: Keep track of speed, distance, battery life, and more.
•Pedal Assist Levels: Adjust your pedal assist settings with ease for a more tailored ride.
•Lighting Control: Activate your head and tail lights directly from the display.
For more information or assistance, feel free to contact us at (949) 877-8606 or visit our website. Don’t forget to like, comment, and subscribe for more tutorials and updates!
Does your bike allow different brand of front basket to be attached?
Yes, our electric bikes generally allow for the attachment of different brand front baskets, offering you flexibility in customization. However, it's important to note that for our Model Y, this option is limited due to its unique design. The Model Y features the battery housed within the front basket, which is specifically engineered to securely hold the battery, ensuring safety and stability during rides. As a result, compatibility with different brands of front baskets is restricted for the Model Y. Nevertheless, for our other models such as the Model S (legacy), which has the battery located at the back, you have more flexibility to customize with different front baskets. Additionally, we've designed our baskets to ensure optimal functionality - they are securely attached to the frame to ensure stability, even under load, and are engineered to prevent contents from falling out when the kickstand is released. Should you have any further questions or need assistance with customization options, please don't hesitate to reach out to our team.
What saddle options are available?
At Electric Bike Company, we're proud of our 'comfort cruisers', which all start with our exceptional saddle choices:
What handlebar options are available?
At Electric Bike Company, we offer four distinct handlebar options to cater to various riding styles and preferences:
What’s great about your wooden fenders?
Our wooden fenders at Electric Bike Company are a perfect blend of style and functionality. Handcrafted in our factory, they are made from seven layers of high-quality wood, ensuring strength and durability. Each fender is shaped over a mold to precisely match the circumference of your tire, guaranteeing a perfect fit.
After the shaping process, we employ CNC technology for precision cutting and smoothing, ensuring each fender has a flawless finish. We then stain the wood to enhance its natural beauty and apply an all-weather sealer. This meticulous process not only preserves the wood's elegance but also ensures that the fenders are weather-resistant and long-lasting.
These wooden fenders are more than just practical; they add a unique, classic aesthetic to your bike, ensuring that it stands out for its craftsmanship and style. Choosing our wooden fenders means investing in a product that's built to last, while elevating the overall look of your electric bike.
Can I request a part or color that is only available on your other models for my E-Bike?
Certainly, we appreciate your interest in customizing your E-Bike. The availability of specific parts or colors may vary depending on the model. However, we encourage you to reach out to us directly with your inquiry. Our dedicated customer service team will be happy to assist you in exploring customization options and determining the feasibility of accommodating your request.
Thank you for considering our E-Bike, and we look forward to assisting you with your customization needs.
How do change the settings on the bike to allow it to go 28mph?
Adjustments can vary based on the Model you have. After identifying the last 4 numbers on the back of the LCD screen, we will provide you with the specific code. For instance, to modify settings on your Model A bike and enable a speed of 28mph, please proceed as follows:
Motor
- Ensure the battery is fully charged and properly connected.
- Check for loose connections in the front wiring harness and around the battery.
- Inspect the wiring near the pedals for any loose or disconnected wires.
- Verify that both front and rear batteries are working if your bike has dual batteries.
- If all connections seem secure and the issue persists, contact our support team for further assistance.
- Type: Rear Hub Motor
- Warranty: 10 Years
- Power: Optimized for configurations up to 750 watts, providing robust performance and power.
- Efficiency: Specifically designed to excel in throttle use and higher power outputs.
- Maintenance: Offers ease of maintenance compared to mid-drive systems.
What steps should I take if my EBC bike chirps but does not function properly?
If your EBC bike chirps but does not function properly:
How do I upgrade the speed from 20 mph to 28 mph on my bike?
To upgrade the speed of your EBC bike from 20 mph to 28 mph, follow these steps:
1. Turn Off the Bike: Ensure your bike is turned off.
2. Turn On the Bike: Turn the bike back on.
3. Access Speed Settings: Hold both the up and down arrows on your display screen at the same time.
4. Adjust the Speed: Use the arrows to navigate to the top setting for pedal assist speed.
5. Set to 45: Tap the power button to select the setting, then use the arrows to set the number to 45 for the top speed of 28 mph.
6. Pedal Assist Level: Ensure you are using pedal assist level 5 to achieve the upgraded speed.
Note: If your bike is equipped with a throttle, it cannot be legally set to 28 mph. Adjusting the speed settings will not void your warranty. If you go past 45 km/h (28mph) this will void your warranty. If you encounter any issues, please contact our customer support team for further assistance.
Does unlocking Class 3 void the warranty on the motor or battery of my EBC bike?
No, it does not. Contrary to popular belief, unlocking your bike to Class 3 will not void the warranty on the motor or battery. Rest assured, your bike's key components are still covered under our comprehensive warranty, ensuring your peace of mind.
Can I ride up hills and against strong headwinds on my EBC Bike?
Absolutely! One of the great benefits of riding an Electric Bike Company bike is its ability to make challenging terrains feel more manageable. Our bikes are designed to assist you in climbing hills with gradients of up to 10% (1 in 10) and even up to 14% (1 in 7) with a reasonable amount of pedaling effort. You'll find that inclines and headwinds are much easier to handle, enhancing your riding experience significantly.
Do you sell e-bikes with mid-drive motors?
Electric Bike Company specializes in high-quality rear hub motors and does not offer mid-drive motors in our e-bike models. Our rear hub motors come with a 10-year warranty and are specifically chosen for their efficiency and effectiveness, especially in configurations that utilize a throttle and higher watt output. Motor Specifications:
Is your motor rated for 500w or 750w?
Our motors are designed with a nominal power rating of 500 watts, and they have the capability to peak at 1250 watts. However, in compliance with federal regulations, we limit the output to a maximum of 750 watts. This regulatory adjustment allows us to meet legal standards for e-bikes while offering the option for users to program the bike to a class 3 level for higher wattage. It's important to understand that the power of an electric motor is influenced by the voltage and controller capacity. Our batteries can deliver up to 54V, and our advanced EBC controllers, capable of 26 amps, result in a potential output of 1248 watts. Despite regulatory constraints, this power delivery system sets our e-bikes apart from others in the market.
In comparison to competitors, their motor is rated at 750W, but with an 18-amp controller, their effective output is limited to 864 watts. While they may highlight hill climbing capabilities, we assure you that our e-bikes excel in various aspects, including warranty coverage (10 years for the motor & frame and 2 years for the battery), made in the USA manufacturing, expert support, readily available parts, insurance options, and outstanding customer service. Unlike other brands, our confidence in the longevity and reliability of our products leads us to provide a 10-year warranty for the motor & frame and a 2-year warranty for the battery. Our commitment to quality extends beyond raw power, encompassing durability, safety, and a comprehensive package that includes features like sealed bearings, stainless and rust-resistant hardware, puncture-resistant tires, strong frames, integrated lights, anti-theft alarms, and vibrant color displays. Choosing our e-bikes means experiencing a significant difference in performance, reliability, and overall satisfaction.
What is the power output of your motor?
Our motors stand out as the industry's finest, featuring curved neodymium magnets for enhanced efficiency (unlike others that utilize square magnets) and top-tier copper windings, guaranteeing both longevity and sustained power.
While the torque is officially rated at 65NM, the unregulated power output can reach up to 1250 watts, a result of the robust 26 amp controller working in tandem with the 48v battery. Although we maintain a speed limit of 20mph and power regulation at 750 watts, users have the option to unlock the speed to 28mph and unleash the full 1250 watts by following specific instructions.
Please be sure to familiarize yourself with local regulations. If you desire to take your bike off-road and experience the motor's full potential, we can provide instructions on unlocking its maximum power.
Is the motor loud?
Electric Bike Company’s 750-watt* rear hub motor is powerful enough to ride up hills and against strong winds, while still maintaining a peaceful quiet ride. The rider can pedal, use the throttle, or use pedal assist. No matter the setting, the motor remains quiet. In addition, a brake disconnect will shut off the motor when coming to a stop. The rear placement of the motor allows for maximum safety and riding enjoyment.
*This number is being rounded. Our motors are programmed to the federal legal limit of up to 749.99 watts.
Payment
I've been approved by affirm. Where do I find that financing option at checkout.
We do not offer financing through affirm, however we offer two great options for you to finance your bike.
The first is Bread Pay™. Pay for your order in up to 18 months at competitive rates, including rates as low as 0% APR for 12-month loans*. Learn more here.
We also offer flexible financing options through PayTomorrow, with plans tailored to different budgets and needs. You can access payment plans up to $10,000 for as long as 48 months, with fast approvals for qualified customers. No down payment or prepayment penalties apply. On our financing page, click on the button that says “See My Purchasing Power” to see your estimated monthly payments and find out if you qualify. Learn more here.
Are EBC bikes eligible for the California Ebike Incentive program?
Yes, EBC bikes are indeed eligible for the California Ebike Incentive program. You can find our eligible e-bike models listed on the official program website at https://ebikeincentives.org/e-bike-models/. Take advantage of this opportunity to enjoy the benefits of electric biking while also contributing to a cleaner, greener environment. If you have any further questions or need assistance, feel free to reach out to us.
Can I link my order to my account if I created the account after purchasing?
Yes, absolutely! If you've created your account after placing an order and would like it to appear in your account, simply get in touch with our customer service team. We can assist in linking your order to your account, ensuring all your information is consolidated and easily accessible.
I need help with payment
Thank you for reaching out to us regarding your payment concern. We apologize for any inconvenience you may be experiencing. To ensure a swift resolution to your payment issue, we kindly recommend reaching out to our dedicated Customer Service team. You can contact them via email at or through our live chat feature. We appreciate your patience and cooperation.
What financing options do you offer?
We offer flexible financing options through PayTomorrow, with plans tailored to different budgets and needs. You can access payment plans up to $10,000 for as long as 48 months, with fast approvals for qualified customers. No down payment or prepayment penalties apply. On our financing page, click on the button that says “See My Purchasing Power” to see your estimated monthly payments and find out if you qualify. Learn more here.
Perfect Bike Size
Do the listed weights of your electric bikes include the battery?
Absolutely! The weights we list for our electric bikes include the battery. This ensures you know the total weight of the bike upfront. For reference, some of our lighter models, such as the A and J, weigh 53 lbs and 52 lbs respectively, with the battery installed. The battery itself typically weighs around 8 lbs and is removable on these models.
How do I adjust my seat or seatpost position?
To adjust the seat height, locate the quick-release seat post clamp and open the lever to raise or lower the seat to your desired position. Ensure the lever is securely flipped back to hold the seat in place. For adjusting the angle of the seat, locate the two 14 mm nuts underneath the seat clamp. Loosen these bolts to adjust the angle and slide the seat forwards or backwards as needed. Once you've achieved your desired position, tighten the bolts to secure the seat. For a detailed visual demonstration, please refer to the instructional video provided below.
What’s the weight of the frame?
When it comes to electric bikes, a common question arises: “What’s the weight of the frame?” However, in the world of e-bikes, it’s not the weight that’s crucial, but the strength and rigidity of the frame. While our bikes typically range between 52-58 lbs, what truly matters is the robustness and reliability of the frame. Unlike traditional bikes where weight matters for pedaling efficiency, e-bikes rely on motor power. The focus shifts to how well the frame can handle the torque from the motor, ensuring safety and durability.
Electric bikes often carry more than just their riders. They’re designed for varied terrains, from smooth roads to rugged trails, and even urban pavements. This requires sturdy wheels and frames capable of withstanding different conditions. At Electric Bike Company, we prioritize the construction of our bikes, integrating strong bearings and robust frames to prevent wobbling and ensure long-lasting rigidity.
Our e-bikes are not just about getting from A to B; they’re about comfort, reliability, and strength. The weight of the bike, while considered, is secondary to these factors. Remember, it’s the strength of the frame and its ability to support you, your cargo, and all your adventures that truly counts.
Electric Bike company uses aircraft grade 6061 aluminium to build its frame to ensure the highest level or safety and durability
How do I order 24″ rims on my EBC Bike?
If you're on the shorter side and prefer 24-inch wheels for your upcoming order, simply choose them during the customization process or send us a note/email after placing your order, and we will swap them out for you. It's that simple. We will construct your dream bike, pack and deliver it fully-assembled right to your doorstep.
Do you have a Size Chart?
24" |
26" |
|
Model C |
||
Standover Height |
770mm |
789mm |
Min Rider Inseam |
30.3" |
31.5" |
Model S |
||
Standover Height |
457mm |
482mm |
Min Rider Inseam |
18" |
19" |
Model R |
||
Standover Height |
457mm |
482mm |
Min Rider Inseam |
18" |
19" |
Model J |
||
Standover Height |
762mm |
-- |
Min Rider Inseam |
30" |
-- |
How do I find the perfect fit for my EBC E-Bike?
Compare Electric Bikes - Electric Bike Company®
To determine the perfect EBC bike model & wheel size for you. You will need the following information:Height: Your actual height, without shoes on.
Inseam: Your inseam is the distance from the sole of your foot, along the inside of your leg, up to your pelvic bone. This measurement represents the actual length of your leg, not the length of your pants.
The book method is the easiest to measure your inseam.
Now compare your two measurements to our bike models & wheel size in the size chart below.
24" |
26" |
|
Model C |
||
Standover Height |
770mm |
789mm |
Min Rider Inseam |
30.3" |
31.5" |
Model S |
||
Standover Height |
457mm |
482mm |
Min Rider Inseam |
18" |
19" |
Model R |
||
Standover Height |
457mm |
482mm |
Min Rider Inseam |
18" |
19" |
Model J |
||
Standover Height |
762mm |
-- |
Min Rider Inseam |
30" |
-- |
Pricing
- Fully Built and Ready to Ride: Your EBC bike arrives at your doorstep fully assembled, saving you $100–$200 on professional assembly services. This means you won’t have to worry about the risks of assembling it yourself or paying someone else to do it. We make sure you’re riding safely right away.
- Thorough Quality Check: Before your bike leaves our factory, we conduct an extensive quality check. This ensures every component is in perfect working order, giving you peace of mind that your bike is safe, reliable, and ready to ride.
- Professional Packaging: We take extra care in packaging each bike to prevent any damage during transit, so it arrives at your door in pristine condition.
- Hassle-Free Delivery: We partner with trusted couriers to provide timely, reliable shipping straight to your location.
I've been approved by affirm. Where do I find that financing option at checkout.
We do not offer financing through affirm, however we offer two great options for you to finance your bike.
The first is Bread Pay™. Pay for your order in up to 18 months at competitive rates, including rates as low as 0% APR for 12-month loans*. Learn more here.
We also offer flexible financing options through PayTomorrow, with plans tailored to different budgets and needs. You can access payment plans up to $10,000 for as long as 48 months, with fast approvals for qualified customers. No down payment or prepayment penalties apply. On our financing page, click on the button that says “See My Purchasing Power” to see your estimated monthly payments and find out if you qualify. Learn more here.
Are EBC bikes eligible for the California Ebike Incentive program?
Yes, EBC bikes are indeed eligible for the California Ebike Incentive program. You can find our eligible e-bike models listed on the official program website at https://ebikeincentives.org/e-bike-models/. Take advantage of this opportunity to enjoy the benefits of electric biking while also contributing to a cleaner, greener environment. If you have any further questions or need assistance, feel free to reach out to us.
Do you charge sales tax?
Yes, we do charge sales tax, but only for orders shipped within California. Here’s a breakdown of how it works:
1. Orders Shipped Outside California: If your order is shipped to a destination outside of California, you will not be charged sales tax. Enjoy your new Electric Bike Company e-bike without any additional tax charges.
2. Orders Shipped Within California: If your order is shipped within California, applicable sales tax will be included in the final purchase price. As a California-based company, we comply with state tax regulations, ensuring everything is transparent and straightforward.
Benefits of Being California-Based:
•Reduced Delivery Costs: Since we are based in California, local orders benefit from reduced delivery costs compared to out-of-state shipments. This can make your overall purchase more affordable.
•Free Local Pickup: For our local customers, we offer a convenient free local pickup option. You can pick up your fully assembled, ready-to-ride e-bike directly from our showroom or factory, saving on shipping fees and getting your bike faster.
Why Choose Electric Bike Company?
•Transparent Pricing: We believe in clear and upfront pricing with no hidden fees. Any applicable sales tax is shown during checkout, so you know exactly what you’re paying.
•Seamless Shopping Experience: Our user-friendly checkout process allows you to see the total cost, including any sales tax, before you complete your purchase.
•Support Local Manufacturing: By purchasing from Electric Bike Company, you support a business that assembles and builds bikes in the USA. This helps us contribute to the local economy and maintain high standards of quality and craftsmanship.
For more details or if you have any questions, feel free to contact our customer service team. We’re here to help make your e-bike shopping experience as smooth and enjoyable as possible.
Why is there a difference in pricing for items when purchased separately, part of a bundle, or with certain components?
The pricing variations arise from factors such as paint options, customization features, and variations in production time. Our support team is available to provide a professional explanation for these differences. We prioritize transparency and aim to offer detailed insights into the specific components that influence pricing variations, ensuring a clear understanding of the value associated with each option. Individual item prices may vary, while bundle prices often include customization or special options. If you encounter any discrepancies, please reach out to our support team.
In instances where you identify a pricing discrepancy due to our mistake or a system bug, please contact our support team for resolution. In such cases, we are committed to ensuring a fair and satisfactory outcome.
How do you keep your price low, compared to other electric bikes?
By selling online and directly to customers, we can lower our overheads and keep costs minimal, which is both beneficial for our customers and our business. We assemble the entire bike ourselves, allowing for top quality control. There are no warehousing, distributing, or retailing fees.
EBC owns all of the designs and wirings on our bikes. Direct relationship with manufacturers allows us to quickly adapt to new technology and styles. We are always looking to improve every detail of our bikes, to produce the best product on the market. We get the highest quality parts for less cost. We specialize in one bike style, so we can focus on getting the best pricing and quality for each of the 185 items on the bike. We use all stainless steel hardware, so our bikes last.
The battery manufacturing and assembly is the essential core of any electric bike. EBC invests into and owns 50% of the battery company Turnlife. We only use certified Panasonic, Samsung, and LG cells and can offer an industry-leading 2 year warranty. We also use the best battery management system. We have invested in the highest quality cells. Our batteries include an internal charger and retractable cord, so you never have to worry about carrying an external charger. You can stop anywhere and plug the charger into any outlet.
Does delivery price come with the bike?
No, shipping is not included in the bike's price. It is calculated at checkout based on your location's shipping zone. However, what sets Electric Bike Company apart from many competitors is our exceptional delivery service, designed to save you time, money, and effort:
Production Standards
Why is meeting UL safety standards important for e-bike batteries?
Batteries meeting UL safety standards have undergone extensive testing to meet strict safety and performance criteria. This certification ensures that our batteries not only function reliably but also offer enhanced protection against potential risks like overheating or short-circuiting. Upgrading to batteries meeting UL safety standards means you can enjoy greater peace of mind and a safer riding experience.
What are UL safety standards?
UL safety standards are a set of rigorous testing protocols developed by Underwriters Laboratories, a global leader in safety science. These standards ensure that products, like our e-bike batteries, meet high levels of safety, reliability, and performance. By adhering to UL standards, we provide our customers with confidence that their e-bikes are well-protected against potential hazards such as overheating or short-circuiting.
What is your delivery process like?
How does Electric Bike Company ensure the quality of its wheels?
At Electric Bike Company, we prioritize quality and precision in every aspect of our wheel production. Our wheels undergo a meticulous process, starting from design and material selection to assembly and trueing. We use high-quality rims, integrated hub bearings, and stainless steel spokes to ensure durability and performance. Our expert team utilizes state-of-the-art machinery and tools to build and true each wheel to perfection. For any inquiries or assistance regarding our wheels, feel free to reach out to us through our social media platforms, email, or phone. We're here to address all your questions and provide you with the best riding experience possible.
Retailers
- Personalized Experience: See, touch, and test our electric bikes to find the perfect fit for your style and comfort.
- Expert Guidance: Our dealers are knowledgeable about the latest e-bike technology and can help guide your selection process.
- Immediate Assistance: Get instant answers to your questions and hands-on support when you need it.
- Community Connection: Connect with local e-bike riders and join a growing community of sustainable transportation advocates.
How do I become a EBC Dealer?
Do you have any Dealers?
Yes, we are proud to have a robust network of trusted dealers spread across the USA. Each dealer is equipped to showcase our diverse range of custom-built electric bikes and provide you with an opportunity to experience them firsthand. Our dealers are more than just showrooms; they are a gateway to personalized service, expert advice, and a community of e-bike enthusiasts. By visiting a local dealer, you can enjoy the following benefits:
Safety
- It ensures the bike receives proper power from the battery, allowing it to function correctly.
- Loose connections can lead to intermittent power loss, causing the bike to stop unexpectedly.
- Secure connections prevent potential electrical shorts, which could damage the bike’s components.
- It enhances overall safety, reducing the risk of accidents due to power failures while riding.
- Properly connected wires ensure the bike’s performance and longevity.
- Inspection Process: If your battery is not holding a charge or not charging at all, please contact our customer service. We will require the battery to be sent back to us for inspection.
- Manufacturer’s Defect: If we determine that the issue is due to a manufacturer’s defect, we will replace the battery under warranty. However, damage due to misuse, improper maintenance, or normal wear and tear is not covered by the warranty.
Customer Support: Our customer service team is available to help with any issues or questions you may have regarding your battery. We aim to provide prompt and effective solutions to ensure your satisfaction and the optimal performance of your electric bike.
- Advanced Braking Systems: For immediate and reliable stopping power.
- Durable, Rust-Resistant Frames: Crafted to resist rust and corrosion, our bikes are built to last, ensuring reliability across various conditions.
- Enhanced Lighting: Our bikes come equipped with essential lighting for visibility. Opt for our Upgraded Tech Package to access enhanced lighting components, including brighter lights and turn signals, designed to keep you safe and visible at all times.
- Delivered Fully-Built: Unlike many competitors, our e-bikes are delivered fully assembled, inspected, and tested. This means you can ride with confidence knowing your bike has been professionally assembled and passed rigorous safety checks, eliminating the hassle and uncertainty of home assembly.
Why is it important to ensure all wiring connections are secure on my EBC bike?
Ensuring all wiring connections are secure on your EBC bike is crucial for several reasons:
Can two people ride on the Model J?
The Model J e-bike from Electric Bike Company is designed primarily for single riders. While it offers a robust and comfortable ride for one person, it is not recommended for two people to ride simultaneously. For safety and optimal performance, we advise adhering to the recommended weight capacity and usage guidelines outlined in the user manual. If you’re looking for options to carry an additional passenger, consider our range of compatible accessories designed for cargo and passenger transport.
What is the best way to care for my battery?
Monthly Charging
Importance of Regular Charging: To maintain battery health, fully charge your battery at least once a month. This is especially crucial during the winter months when your bike might not be in use. Regular charging prevents cell imbalance and extends the battery’s lifespan.
Supervised Charging
Safety First: Always be present while charging your battery to monitor the process and ensure safety. This helps prevent any potential issues and allows you to disconnect the charger promptly once charging is complete.
Preventing Battery Failure
Avoid Long Periods Without Charging: If a battery is left uncharged for over four months, it may lose its ability to hold a charge, leading to irreversible damage. Such failures are not covered under our warranty. Regular charging helps prevent this issue and keeps your battery functioning optimally.
Warranty and Support
Warranty Coverage: Our warranty covers manufacturer’s defects, such as issues with the cells or the assembly of the battery pack.
Problem Resolution:
What is the age and weight limit of your child seats?
The child seats on Electric Bike Company bikes have a weight limit of 48.5 lbs and are recommended for children aged 9 months to 6 years old. These seats are compatible with E-Bike Models E, R, A, and Y.
What happens when I use the brakes under powered assistance?
Our bikes have brake levers with a safety switch that instantly cuts off motor power when braking, ensuring a safe stop and protecting the motor by preventing it from working against the brakes.
How can I ensure my child’s safety on an electric bike?
Ensuring the safety of your child on an electric bike is paramount, and Electric Bike Company provides comprehensive guidance and solutions to address this concern. Parental involvement is key, from supervising your child's biking activities to regulating riding speeds and ensuring proper lighting. Our speed regulation system prevents unauthorized speed adjustments, offering peace of mind to parents.
Proper lighting is crucial for visibility, especially in low-light conditions, and our advanced technology automatically activates lights when needed. Hydraulic disc brakes are recommended for efficient and reliable braking performance, enhancing safety on electric bikes.
We prioritize the structural integrity of our electric bike frames, using corrosion-resistant components and robust construction to ensure durability and safety. High-quality tires and a comprehensive toolkit for on-the-go repairs further enhance safety and convenience for your child's riding adventures.
Regular maintenance is essential for electric bikes, and Electric Bike Company offers a range of services to keep your child's bike in optimal condition. With our commitment to safety and quality, you can trust Electric Bike Company to provide a secure and enjoyable riding experience for your child.
How safe are your bikes?
Safety is not just a feature but a foundation of our electric bikes. We leverage the latest technology and robust safety features, ensuring a secure and enjoyable ride for all our customers. Our bikes undergo rigorous testing and inspections by our expert team in the USA, adhering to the highest safety and quality standards. This dedication to excellence is underpinned by an unmatched 10-year warranty on the motor and frame, making our e-bikes a reliable choice for those who value safety, ease of use, and reliability, including women and the elderly. Key Safety Features:
Troubleshooting
- Ensure the rear battery is properly connected and the switch is turned on.
- Check if the rear battery is fully charged by plugging it into the charger.
- Inspect the wiring connections around the rear battery for any loose or disconnected wires.
- Listen for a chirping sound when you flip the switch on the rear battery. If it chirps, the bike has power.
- If the rear battery still does not work, contact our support team for further troubleshooting.
- A red light typically means the battery is charging.
- A green light indicates that the battery is fully charged and ready for use.
- If the lights are not functioning as expected, check the charger connections and ensure it is plugged in properly.
- Refer to the charger’s manual for specific light indications if needed.
- Ensure the battery is fully charged and properly connected.
- Check for loose connections in the front wiring harness and around the battery.
- Inspect the wiring near the pedals for any loose or disconnected wires.
- Verify that both front and rear batteries are working if your bike has dual batteries.
- If all connections seem secure and the issue persists, contact our support team for further assistance.
- Ensure the battery is properly connected and the switch is turned on.
- Check for any loose wiring connections, especially around the battery and motor.
- Listen for a chirping sound when you flip the switch on the battery. If it chirps, the bike has power but might have a loose connection.
- Inspect the front wiring harness and make sure all connections are secure.
- If everything appears connected and the bike still doesn’t turn on, contact our support team for further troubleshooting.
- Check if the battery is properly charged. Plug it into the charger and ensure the charger lights indicate it is charging.
- Verify that the battery is securely connected to the bike.
- Ensure the battery switch is turned on.
- Listen for a chirping sound when you flip the switch on the battery. If it chirps, the bike has power.
- Check all wiring connections, especially around the battery and motor.
- If the issue persists, contact our support team for further assistance.
What should I do if my EBC bike’s front battery works, but the rear battery does not?
If your EBC bike’s front battery works but the rear battery does not:
How can I check if my EBC bike’s wiring harness is properly connected?
To check if your EBC bike’s wiring harness is properly connected, follow these steps:
1. Inspect the Front Wiring Harness: Look for any loose or disconnected wires in the front wiring harness.
2. Ensure Full Connection: Make sure all connectors are fully inserted. At Electric Bike Company, we use Julet connectors, which are designed for a secure and easy fit.
3. Check for Visible Color: Each Julet connector is color-coded to ensure correct connections between components. If you see any visible color at the connection point, this indicates a loose connection that needs to be secured.
4. Test the Bike: After securing all connections, test the bike to ensure it functions properly.
Using Julet connectors is one of the many benefits of buying an EBC bike, as they ensure reliable and secure connections for optimal performance.
If you still encounter issues, contact our support team for further assistance.
What do the lights on the EBC battery charger indicate?
The lights on the EBC battery charger indicate the charging status:
What steps should I take if my EBC bike chirps but does not function properly?
If your EBC bike chirps but does not function properly:
How can I check if there is a loose connection on my EBC bike?
What should I do if my EBC bike is not turning on, but the battery indicator shows it has power?
How do I troubleshoot if my EBC bike’s battery is not working?
If your EBC bike’s battery is not working, follow these steps:
Wheel Components
How does Electric Bike Company ensure the quality of its wheels?
At Electric Bike Company, we prioritize quality and precision in every aspect of our wheel production. Our wheels undergo a meticulous process, starting from design and material selection to assembly and trueing. We use high-quality rims, integrated hub bearings, and stainless steel spokes to ensure durability and performance. Our expert team utilizes state-of-the-art machinery and tools to build and true each wheel to perfection. For any inquiries or assistance regarding our wheels, feel free to reach out to us through our social media platforms, email, or phone. We're here to address all your questions and provide you with the best riding experience possible.
How do I install fenders on my Electric Bike Company E-bikes?
Installing fenders on your Electric Bike Company model is a straightforward process that can be easily accomplished with our step-by-step video guide. In this video, Nick from Electric Bike Company demonstrates how to prepare the fenders, remove both tires, securely install the fenders, and re-attach the tires to your electric bike. Follow along to learn how to prep the fenders using the provided U bars and seamlessly attach both front and rear fenders. With detailed instructions on installing fender stays and aligning the fenders for optimal performance, this tutorial ensures a hassle-free experience for riders of all skill levels.
What’s great about your wooden fenders?
Our wooden fenders at Electric Bike Company are a perfect blend of style and functionality. Handcrafted in our factory, they are made from seven layers of high-quality wood, ensuring strength and durability. Each fender is shaped over a mold to precisely match the circumference of your tire, guaranteeing a perfect fit.
After the shaping process, we employ CNC technology for precision cutting and smoothing, ensuring each fender has a flawless finish. We then stain the wood to enhance its natural beauty and apply an all-weather sealer. This meticulous process not only preserves the wood's elegance but also ensures that the fenders are weather-resistant and long-lasting.
These wooden fenders are more than just practical; they add a unique, classic aesthetic to your bike, ensuring that it stands out for its craftsmanship and style. Choosing our wooden fenders means investing in a product that's built to last, while elevating the overall look of your electric bike.
What are your tires made of?
At Electric Bike Company, safety is paramount, and it starts with our high-quality tires. We meticulously spec every part, and our tires are no exception. They are crafted from thicker, high-quality rubber, featuring a Kevlar coating inside for enhanced puncture resistance. The robust beading of our tires is designed to fit snugly and securely into our specially designed rims, allowing for safe, high-speed cornering even under load.
Elevating our commitment to quality, we initially chose the Continental E55 - the crème de la crème of e-bike tires. These EU-approved tires boast reflective sidewalls and an orange inlay for additional puncture resistance.
Taking inspiration from these top-tier standards, we developed our own tire, setting a new benchmark for e-bike tire quality. Our custom tire features superior rubber quality, perfectly fitting beading for our rims, reflective sidewalls for increased visibility, and exceptional puncture resistance thanks to the Kevlar lining. This high standard is maintained across our tire range, including our 26"x2.25" tires and our 3" Rhino tires, ensuring the best riding experience for our customers.
Tell me about your wheels
At Electric Bike Company, we take great pride in building every single wheel in our factory, ensuring unmatched quality and performance. Our focus on the strength of the spokes and the quality of the nipples is paramount. We meticulously design the drive side and the non-drive side of our wheels, requiring different spoke lengths for optimal dishing and balance.
Our rims are double-walled for added strength and durability. The thickness of the rims is carefully considered to ensure a perfect fit of the tire, allowing the beads to sit precisely within the rim's beading. This attention to detail guarantees a secure, reliable fit and enhances the overall riding experience.
When you choose our rims, you're selecting a product that's been specifically engineered for our bikes and tires, considering how you'll be riding. This ensures not just a superior fit and finish but also enhances safety and performance on every ride.
How do I order 24″ rims on my EBC Bike?
If you're on the shorter side and prefer 24-inch wheels for your upcoming order, simply choose them during the customization process or send us a note/email after placing your order, and we will swap them out for you. It's that simple. We will construct your dream bike, pack and deliver it fully-assembled right to your doorstep.