Register your EBC Cruiser or Scooter

You must register your electric bike with EBC within 30 days of purchase for warranty to be valid. You only need to provide your name, date of purchase, and model. Call us if you have any questions.

Electric Bike Company

519 Superior Ave,

Newport Beach

California, 92663

(949) 264-4080

* REQUIRED

** BICYCLE SERIAL NUMBER IS ENGRAVED UNDERNEATH THE CRANK OF YOUR ELECTRIC BIKE COMPANY

WARRANTY
Bike, Battery , Motor , Color Customizer & Paint

One Year Limited Warranty EBC warrants against defective paint and fading-excluding neon colors- to the original retail purchaser.

The EBC Customizer Paint Limited Warranty DOES NOT cover:

  1. Normal wear and tear – Damage from abuse, neglect, misuse, or accident – Improper assembly and/or follow-up maintenance – Damage from stunt riding, jumping, acrobatics, or similar activities or any activity that is not consistent with the intended use of the bicycle.
  2. All warranties are void if the Bicycle is used for any purpose other than the reasonable intended use of the Bicycle. Additionally, this warranty does not cover damage associated with commercial use.

Disclaimer – We pride ourselves in our quality painting, branding and color matching program. We do however understand there might be a discrepancy. We do not guarantee the color on the renderings and printouts, however, should you not be satisfied we do offer a $600 restocking fee.

BATTERY WARRANTY

We warranty manufacturer defect, but if it’s because the battery was not charged and went dead overtime – it will not be able to recharge. You will need a new battery. 

The cost to perform a battery warranty exchange within the first 3 months after receiving your bike is $399.00. This fee is collected prior to us processing the warranty exchange. Upon receipt of payment, we will send you a return label to send the defective battery back to us. Once we receive the defective battery back, we will refund you $100 under our warranty program. If we find a manufacturer defect, we will refund you $100 under our warranty program. 

For Model Y and M bikes, you will receive a new basket with the battery integrated and a refund from your local bike shop that performs the installation of the new basket.

If it has been more than 3 months after receiving your bike, the cost to perform a battery warranty exchange is $399. This fee is collected prior to us processing the warranty exchange. Upon receipt of payment, we will send you a return label to send the defective battery back to us. Once we receive the defective battery back, we will refund you $100 under our warranty program. If we find a manufacturer defect, we will refund you $100 under our warranty program. 

If we find that it is not a manufacturer defect; for example, not charging your battery every 2-3 months during non-use, no refund will be offered. 

Remember to always charge your battery every 2-3 months when not in use. 

Please contact our Customer Support team to setup a Battery exchange.

MOTOR WARRANTY

The cost to perform a motor warranty exchange within the first 3 months after receiving your bike is $399.00. This fee is collected prior to us processing the warranty exchange. Upon receipt of payment, we will send you a new motor and rear wheel with a return label. We will reimburse you the cost to have either a local bike shop or Velofix swap out the wheel and motor. Please send the defective wheel and motor back to us. Once we receive the defective wheel and motor, we will refund you $100 under our warranty program. If we find a manufacturer defect, we will refund you $100 under our warranty program. 

If it has been more than 3 months after receiving your bike, the cost to perform a motor warranty exchange is $399. This fee is collected prior to us processing the warranty exchange. Upon receipt of payment, we will send you a new motor and rear wheel with a return label. We will reimburse you the cost to have either a local bike shop or Velofix swap out the wheel and motor. Please send the defective wheel and motor back to us. Once we receive the defective wheel and motor, we will refund you $100 under our warranty program. If we find a manufacturer defect, we will refund you $100 under our warranty program. 

If we find that it is not a manufacturer defect, no refund will be offered. 

Please contact our Customer Support team to setup a Motor exchange.

FOR DETAILED WARRANTY INFORMATION PLEASE DOWNLOAD OUR COMPLETE DOCUMENT BELOW

Return Policy

We are not satisfied unless you are completely satisfied. We ask that you give our E-bikes a few rides before coming to this conclusion. We believe that we have produced a high quality product that you will love. Should you  decide your bike is not for you, please contact our team within 30 days to make arrangements. 

*All models will incur a $600 restocking fee.

Simply repack the E-bike with the original shipping material and box.

All refunds will be processed after item has been received and inspected a net value will be evaluated and credited to your credit card within 45 days of the decision to apply the credit – refunds for cancelled orders with be issued asap or within 60 days of order being placed.

Any damages to the bike will be deducted from the refund amount.

Please contact us if you have any questions or wish to proceed with the return.

Tracking Information - your estimated delivery time

We build, test, and inspect each ebike to perfection. Once we receive your order, you will receive a confirmation email and estimated delivery time.

Your bike will ship after an average of 10 to 12 weeks from placing the order, if not sooner. We do apologize for the delay and are working to reduce the lead time. Feel free to email us for more accurate estimations.

We will notify you when the ebike is ready to ship and again when it leaves our premises. We will also forward you the tracking information, so that you can follow the shipment. Shipping takes about 1 to 5 business days, depending on your location. The shipping agency will contact you about 24 hours before delivery to set up a time window that works for you.

BIKES ARRIVE FULLY ASSEMBLED

Bike Shipping

Your bike ships FULLY assembled from our factory to your door.

SHIPPING IN THE U.S.

Shipping : $179 per bike
(Arrives FULLY Built)

Commercial
Business
Residential

All Bikes are fully assembled to order and packaged to properly secure your bike during delivery. Click Here to view how our bikes are packaged. 

For expedited orders & delivery, please contact our Sales team

SHIPPING TO ALASKA & HAWAII

Standard Rate

$499 (per Bike)

SHIPPING TO CANADA

Standard Rate

$1099 (per Bike)
excluding duties and taxes

SHIPPING INTERNATIONALLY

Approx. $1200 FULLY assembled to most International destinations.
Please call for an individual quote
(949) 264-4080

Accessories Shipping

SHIPPING IN THE U.S.

FREE Standard Shipping
(Ground 4-5 business days)

3-Day Shipping – $24.95

2-Day Shipping – $29.95

Next Day Shipping – $39.95
(no weekend delivery)

SHIPPING TO ALASKA & HAWAII

2-3 Day Shipping $29.99

SHIPPING TO CANADA

Ground Shipping 5-7 days $29.99

SHIPPING INTERNATIONALLY

Quoted on an individual basis

Tax Explanation

Tax applies only to orders within California.

GOOD THINGS

...come to those who sign up

Get Updates & Exclusive Offers!


By submitting this form, you are consenting to receive marketing emails from: Electric Bike Company, 519 Superior Ave , Newport Beach, CA, 92663, http://www.electricbikecompany.com. You can revoke your consent to receive emails at any time by using the SafeUnsubscribe® link, found at the bottom of every email. Emails are serviced by Constant Contact