Register your EBC Cruiser or Scooter
You must register your electric bike with EBC within 30 days of purchase for warranty to be valid. You only need to provide your name, date of purchase, and model. Call us if you have any questions.
Electric Bike Company
519 Superior Ave,
Newport Beach
California, 92663
(949) 264-4080
* REQUIRED
** BICYCLE SERIAL NUMBER IS ENGRAVED UNDERNEATH THE CRANK OF YOUR ELECTRIC BIKE COMPANY
WARRANTY
Bike, Battery , Color Customizer & Paint
One Year Limited Warranty EBC warrants against defective paint and fading-excluding neon colors- to the original retail purchaser.
The EBC Customizer Paint Limited Warranty DOES NOT cover:
- Normal wear and tear – Damage from abuse, neglect, misuse, or accident – Improper assembly and/or follow-up maintenance – Damage from stunt riding, jumping, acrobatics, or similar activities or any activity that is not consistent with the intended use of the bicycle.
- All warranties are void if the Bicycle is used for any purpose other than the reasonable intended use of the Bicycle. Additionally, this warranty does not cover damage associated with commercial use.
Disclaimer – We pride ourselves in our quality painting, branding and color matching program. We do however understand there might be a discrepancy. We do not guarantee the color on the renderings and printouts, however, should you not be satisfied we do offer a $600 restocking fee.
BATTERY WARRANTY
We warranty manufacturer defect, but if it’s because the battery was not charged and went dead overtime – it will not be able to recharge. You will need a new battery.
The cost to perform a battery warranty exchange is $289.00 – including shipping. This fee is collected prior to us processing the warranty exchange. Upon receipt of payment we will send you a new battery with a return label. Please send the defective battery back to Electric Bike Company using the same shipping box and the return label provided.
Upon return of the battery, if we find a manufacturer defect, we will fix it and refund you $100 under our warranty program. If we find that it is not a manufacturer defect; for example, not charging your battery every 2-3 months during non-use, no refund will be offered.
Remember to always charge your battery every 2-3 months when not in use.
Please contact our Customer Support team to setup a Battery exchange.
FOR DETAILED WARRANTY INFORMATION PLEASE DOWNLOAD OUR COMPLETE DOCUMENT HERE
Return Policy
We want you 100% satisfied! If not, then we guarantee a full 100% purchase price on all stock color models will be honored within 30 days of purchase.
*All custom color models will incur a $600 restocking fee.
We are not satisfied unless you are completely satisfied. We ask that you give our ebikes a few rides before coming to this conclusion. We believe that we have produced a high quality product that you will love. Should you decide your bike is not for you, please contact our team within 30 days to make arrangements.
Simply repack the ebike with the original shipping material and box.
All refunds will be processed after item has been received and inspected a net value will be evaluated and credited to your credit card within 45 days of the decision to apply the credit – refunds for cancelled orders with be issued asap or within 60 days of order being placed.
Any damages to the bike will be deducted from the refund amount.
Please contact us if you have any questions or wish to proceed with the return.
Tracking Information - your estimated delivery time
We build, test, and inspect each ebike to perfection. Once we receive your order, you will receive a confirmation email and estimated delivery time.
Your bike will ship after an average of 10 to 15 business days from placing the order, if not sooner. Feel free to email us for more accurate estimations.
We will notify you when the ebike is ready to ship and again when it leaves our premises. We will also forward you the tracking information, so that you can follow the shipment. Shipping takes about 1 to 5 business days, depending on your location. The shipping agency will contact you about 24 hours before delivery to set up a time window that works for you.
BIKES ARRIVE FULLY ASSEMBLED
Bike Shipping
Your bike ships FULLY assembled from our factory to your door.
SHIPPING IN THE U.S.
Shipping (Arrives FULLY Built): $129 per bike
Commercial
Business
Residential
All Bikes are fully assembled to order and packaged to properly secure your bike during delivery. Click Here to view how our bikes are packaged.
For expedited orders & delivery, please contact our Sales team
SHIPPING TO ALASKA & HAWAII
Standard Rate
$499 (per Bike)
SHIPPING TO CANADA
Standard Rate
$599 (per Bike)
excluding duties and taxes
SHIPPING INTERNATIONALLY
Approx. $900 FULLY assembled to most International destinations.
Please call for an individual quote
(949) 264-4080
Accessories Shipping
SHIPPING IN THE U.S.
FREE Standard Shipping
(Ground 4-5 business days)
3-Day Shipping – $24.95
2-Day Shipping – $29.95
Next Day Shipping – $39.95
(no weekend delivery)
SHIPPING TO ALASKA & HAWAII
2-3 Day Shipping $29.99
SHIPPING TO CANADA
Ground Shipping 5-7 days $29.99
SHIPPING INTERNATIONALLY
Quoted on an individual basis
Tax Explanation
Tax applies only to orders within California.
