Register your EBC Cruiser or Scooter
You must register your electric bike with EBC within 30 days of purchase for warranty to be valid. You only need to provide your name, date of purchase, and model. Warranty is non-transferrable to 3rd Party Purchasers. Call us if you have any questions.
Electric Bike Company
519 Superior Ave,
** BICYCLE SERIAL NUMBER IS ENGRAVED UNDERNEATH THE CRANK OF YOUR ELECTRIC BIKE COMPANY
Bike, Battery , Motor , Color Customizer & Paint
We offer a 30 Day Limited Warranty against defective paint and fading (excluding neon colors) to the original retail purchaser.
EBC Paint, 30 Day Limited Warranty DOES NOT cover:
- Normal wear and tear – Damage from abuse, neglect, misuse, or accident – Improper assembly and/or follow-up maintenance – Damage from stunt riding, jumping, acrobatics, or similar activities or any activity that is not consistent with the intended use of the bicycle.
- All warranties are void if the Bicycle is used for any purpose other than the reasonable intended use of the Bicycle. Additionally, this warranty does not cover damage associated with commercial use.
Disclaimer – We pride ourselves in our quality painting, branding and color matching program. We do however understand there might be a discrepancy. We do not guarantee the color on the renderings and printouts, however, should you not be satisfied we do offer a $600 restocking fee.
We warranty against manufacturer defect, but if it’s because the battery was not charged and went dead overtime – it will not be able to recharge. You will either need a new battery or send it back to us for repair. Customers can either drop off or ship the battery back at their expense for repair. There is no repair cost or exchange cost to fix or exchange the battery within the first 30 days if it was due to manufacturer defect. After 30 days, each battery repair will incur a labor charge, which varies dependent on the repair type. If you would rather exchange the battery instead of getting it repaired, the cost to do an exchange is $399 for a standard battery and $499 for an upgraded battery. You will receive a new battery and we will retain the old battery. Customers will incur the shipping cost to do a battery exchange. Remember to always charge your battery every 1-2 months when not in use. Please contact our Customer Support team for information regarding our battery warranty.
The cost to perform a motor warranty exchange within the first 3 months after receiving your bike is $399.00. This fee is collected prior to us processing the warranty exchange. Upon receipt of payment, we will send you a new motor and rear wheel with a return label. We will reimburse you the cost to have either a local bike shop or Velofix swap out the wheel and motor. Please send the defective wheel and motor back to us. Once we receive the defective wheel and motor, we will refund you $100 under our warranty program. If we find a manufacturer defect, we will refund you $100 under our warranty program.
If it has been more than 3 months after receiving your bike, the cost to perform a motor warranty exchange is $399. This fee is collected prior to us processing the warranty exchange. Upon receipt of payment, we will send you a new motor and rear wheel with a return label. We will reimburse you the cost to have either a local bike shop or Velofix swap out the wheel and motor. Please send the defective wheel and motor back to us. Once we receive the defective wheel and motor, we will refund you $100 under our warranty program. If we find a manufacturer defect, we will refund you $100 under our warranty program.
If we find that it is not a manufacturer defect, no refund will be offered.
Please contact our Customer Support team to setup a Motor exchange.
FOR DETAILED WARRANTY INFORMATION PLEASE DOWNLOAD OUR COMPLETE DOCUMENT BELOW
We are not satisfied unless you are completely satisfied. We ask that you give our E-bikes a few rides before coming to this conclusion. We believe that we have produced a high quality product that you will love. Should you decide your bike is not for you, please contact our team within 30 days to make arrangements.
*All models will incur a $600 restocking fee.
Simply repack the E-bike with the original shipping material and box.
All refunds will be processed after item has been received and inspected. (Please note that any damages incurred to a returned bike will be deducted from the refund amount) A net value will be evaluated, and a refund will be issued within 5-7 business days.
All cancelled orders will be processed within 5-7 business days from receipt of notice of cancellation.
Please contact us if you have any questions or wish to proceed with the return.
Tracking Information - your estimated delivery time
We build, test, and inspect each ebike to perfection. Once we receive your order, you will receive a confirmation email and estimated delivery time.
Your bike will ship after an average of 10 to 12 weeks from placing the order, if not sooner. We do apologize for the delay and are working to reduce the lead time. Feel free to email us for more accurate estimations.
We will notify you when the ebike is ready to ship and again when it leaves our premises. We will also forward you the tracking information, so that you can follow the shipment. Shipping takes about 1 to 5 business days, depending on your location. The shipping agency will contact you about 24 hours before delivery to set up a time window that works for you.
BIKES ARRIVE FULLY ASSEMBLED
Local Pick Up
Please note that the bikes may be completed sooner than the anticipated due date. Electric Bike Company will contact you the day the bike(s) will be available to be picked up.
Customers will have 72 hours to pick up the bike(s) from the Newport Beach factory.
After 72 hours, customers will incur a $10 storage fee per bike per day. If you feel this may be an issue, please switch to the delivery option, thank you.
Your bike ships FULLY assembled from our factory to your door.
SHIPPING TO ALASKA & HAWAII
$599 (per Bike)
SHIPPING TO CANADA
$1099 (per Bike)
including duties and taxes
Approx. $1200 FULLY assembled to most International destinations.
Please call for an individual quote
SHIPPING IN THE U.S.
FREE Standard Shipping
(Ground 4-5 business days)
3-Day Shipping – $24.95
2-Day Shipping – $29.95
Next Day Shipping – $39.95
(no weekend delivery)
SHIPPING TO ALASKA & HAWAII
2-3 Day Shipping $29.99
SHIPPING TO CANADA
Ground Shipping 5-7 days $29.99
Quoted on an individual basis
Tax applies only to orders within California.