PAINT WARRANTY

We offer a 30 Day Limited Warranty against defective paint and fading (excluding neon colors) to the original retail purchaser.

EBC Paint, 30 Day Limited Warranty DOES NOT cover:

1. Normal wear and tear – Damage from abuse, neglect, misuse, or accident – Improper assembly and/or follow-up maintenance – Damage from stunt riding, jumping, acrobatics, or similar activities or any activity that is not consistent with the intended use of the bicycle.
2. All warranties are void if the Bicycle is used for any purpose other than the reasonable intended use of the Bicycle. Additionally, this warranty does not cover damage associated with commercial use.

Disclaimer – We pride ourselves in our quality painting, branding and color matching program. We do however understand there might be a discrepancy. We do not guarantee the color on the renderings and printouts, however, should you not be satisfied we do offer a $600 restocking fee.

BATTERY WARRANTY

We warranty against manufacturer defect, but if it’s because the battery was not charged and went dead overtime – it will not be able to recharge. You will either need a new battery or send it back to us for repair. Customers can either drop off or ship the battery back at their expense for repair. There is no repair cost or exchange cost to fix or exchange the battery within the first 30 days if it was due to manufacturer defect. After 30 days, each battery repair will incur a labor charge, which varies dependent on the repair type.  If you would rather exchange the battery instead of getting it repaired, the cost to do an exchange is $399 for a standard battery and $499 for an upgraded battery. You will receive a new battery and we will retain the old battery. Customers will incur the shipping cost to do a battery exchange. Remember to always charge your battery every 1-2 months when not in use.  Please contact our Customer Support team for information regarding our battery warranty.

MOTOR WARRANTY

The cost to perform a motor warranty exchange within the first 3 months after receiving your bike is $399.00. This fee is collected prior to us processing the warranty exchange. Upon receipt of payment, we will send you a new motor and rear wheel with a return label. We will reimburse you the cost to have either a local bike shop or Velofix swap out the wheel and motor. Please send the defective wheel and motor back to us. Once we receive the defective wheel and motor, we will refund you $100 under our warranty program. If we find a manufacturer defect, we will refund you $100 under our warranty program.

If it has been more than 3 months after receiving your bike, the cost to perform a motor warranty exchange is $399. This fee is collected prior to us processing the warranty exchange. Upon receipt of payment, we will send you a new motor and rear wheel with a return label. We will reimburse you the cost to have either a local bike shop or Velofix swap out the wheel and motor. Please send the defective wheel and motor back to us. Once we receive the defective wheel and motor, we will refund you $100 under our warranty program. If we find a manufacturer defect, we will refund you $100 under our warranty program.

If we find that it is not a manufacturer defect, no refund will be offered.

Please contact our Customer Support team to setup a Motor exchange.

FOR DETAILED WARRANTY INFORMATION PLEASE DOWNLOAD OUR COMPLETE DOCUMENT BELOW