One Year Limited Warranty EBC warrants against defective paint and fading-excluding neon colors- to the original retail purchaser.

The EBC Customizer Paint Limited Warranty DOES NOT cover:

1. Normal wear and tear – Damage from abuse, neglect, misuse, or accident – Improper assembly and/or follow-up maintenance – Damage from stunt riding, jumping, acrobatics, or similar activities or any activity that is not consistent with the intended use of the bicycle.
2. All warranties are void if the Bicycle is used for any purpose other than the reasonable intended use of the Bicycle. Additionally, this warranty does not cover damage associated with commercial use.

Disclaimer – We pride ourselves in our quality painting, branding and color matching program. We do however understand there might be a discrepancy. We do not guarantee the color on the renderings and printouts, however, should you not be satisfied we do offer a $600 restocking fee.

BATTERY WARRANTY

We warranty manufacturer defect, but if it’s because the battery was not charged and went dead overtime – it will not be able to recharge. You will need a new battery. 

The cost to perform a battery warranty exchange within the first 3 months after receiving your bike is $399.00. This fee is collected prior to us processing the warranty exchange. Upon receipt of payment, we will send you a return label to send the defective battery back to us. Once we receive the defective battery back, we will refund you $100 under our warranty program. If we find a manufacturer defect, we will refund you $100 under our warranty program. 

For Model Y and M bikes, you will receive a new basket with the battery integrated and a refund from your local bike shop that performs the installation of the new basket.

If it has been more than 3 months after receiving your bike, the cost to perform a battery warranty exchange is $399. This fee is collected prior to us processing the warranty exchange. Upon receipt of payment, we will send you a return label to send the defective battery back to us. Once we receive the defective battery back, we will refund you $100 under our warranty program. If we find a manufacturer defect, we will refund you $100 under our warranty program. 

If we find that it is not a manufacturer defect; for example, not charging your battery every 2-3 months during non-use, no refund will be offered. 

Remember to always charge your battery every 2-3 months when not in use. 

Please contact our Customer Support team to setup a Battery exchange.

MOTOR WARRANTY

The cost to perform a motor warranty exchange within the first 3 months after receiving your bike is $399.00. This fee is collected prior to us processing the warranty exchange. Upon receipt of payment, we will send you a new motor and rear wheel with a return label. We will reimburse you the cost to have either a local bike shop or Velofix swap out the wheel and motor. Please send the defective wheel and motor back to us. Once we receive the defective wheel and motor, we will refund you $100 under our warranty program. If we find a manufacturer defect, we will refund you $100 under our warranty program. 

If it has been more than 3 months after receiving your bike, the cost to perform a motor warranty exchange is $399. This fee is collected prior to us processing the warranty exchange. Upon receipt of payment, we will send you a new motor and rear wheel with a return label. We will reimburse you the cost to have either a local bike shop or Velofix swap out the wheel and motor. Please send the defective wheel and motor back to us. Once we receive the defective wheel and motor, we will refund you $100 under our warranty program. If we find a manufacturer defect, we will refund you $100 under our warranty program. 

If we find that it is not a manufacturer defect, no refund will be offered. 

Please contact our Customer Support team to setup a Motor exchange.

FOR DETAILED WARRANTY INFORMATION PLEASE DOWNLOAD OUR COMPLETE DOCUMENT BELOW