i purchased 2 ebikes in July, and when i drove to the Costa Mesa warehouse to pick up, the fenders on one of the bikes were missing. it has been a long drawn out process to get this situation corrected. i called and they sent the fenders to my house, but not the hardware to connect the fenders to the bike. they sent it on a different shipment. Then the customer service rep said to take the bike to one of the local bike dealerships to have the fenders installed and they would reimburse me the installation fee. i paid the bill and sent the receipt in to Electric Bike Co back in August. i was dealing with Rocio who was initially very responsive, but has stopped responding back to me. Since then i have not yet received the reimbursement check. i have been calling but no one ever picks up the phone. i've emailed customer support, accounting, and even Laura (one of the owners), and i have not received any responses from anyone. i am very very very disappointed with their post purchase customer service. i need to purchase some accessories but I'm very reluctant because I'm afraid how the customer service will be if i need further assistance.
Batteries were rebuilt and perform like NEW!
Fit on our Specialized Haul ST, no problem (comes with the MIK base installed). Ideal for throwing small-to-medium things in, like the lock, laptop bag, etc. Looks great and small width, which is ideal. We drag a bungee cord over the top to keep anything large inside. Excellent accessory.
We absolutely love our EBC model R’s. They are powerful, sturdy and beautiful. These bikes are very well made and comfortable.
Absolutely love our model R bikes! EBC is so good that we decided to invest in the company. Your bikes are bringing my wife of 42 years and I closer than we've ever been.
Everything EBC says is true. They have manufacturing electric bikes down to a science. They build better bikes at competitive prices. Oh yeah, the bike cover fits great, and the material is high quality.
Have had the bike over 6 months was surprised with range seems to handle light rain pretty well too overall a good experience for my first ebike
getting ready to buy my next model s battery . the first one came with the bike . no problems . 1920 miles and 3. 5 years later it still gets many miles . but i want more . very happy overall .
Holding up very well in this high desert heat and wind thank you.
It took a little longer than I expected to get my new bike, but the wait was worth it. The bike is sturdy and well-made and I really appreciate that it was fully assembled and ready to go after just a couple of minor adjustments. I love the color scheme I selected, which is true to the website rendering of what it would look like. The range of customization options and accessories is impressive. There's a learning curve to riding, but the YouTube videos really help. I would purchase this bike again and recommend it to my friends. Fun to ride and a great reason to get out into the fresh air.
The advanced display says error 30 can’t get it to clear I wrote you and never heard back from you
In my 60 years of riding and racing I have never had a tire that was as dependable and tough as the Rhino! At this time, I have 10,588 miles on the original tires with no flats or damage. And that goes for my Model R too.
I bought the two new tires in case the original ones ever wear out.
You guys were fantastic only thing I suggest is to have a bike shop available to custom set up the bike for customer at additional expense
Saves my butt on rough roads. Love it. Want to get one for the handlebars now.
The quality of the bike is GReAT! The customer service is severely lacking. The first two bikes I purchased included personal contact and superior customer service-this last time no one answered the phone to the point I thought I’d been scammed so I drove to your store.
I love the Model R! I configured mine with the suspension front fork and seat post and a single speed gear set. With five levels of pedal assist, I don’t miss having a seven speed drive train (I am not a petite flower & get around just fine, even steep hills). Battery life is quite good and takes about 4 hours to charge from empty.
Great buying experience throughout the whole process from designing the bike to picking it up. Employees very helpful and I was given a tour of their facilities. The bike itself is so much fun! Great ride.
Much better charger than the one they came with the bike several years ago. I couldn’t find them on the website so I sent an email to customer service and they responded in 24 hours. Very pleased.
Love my bike. I ride it almost daily. While some say you can’t get a workout on an e-bike, that is totally false. I am able to get the same workout that I got on my regular bike. The plus is I can ride further and see more.
I had both knees replaced last year. My new model are has provided a great way for me to exercise my new knees. Pedal assist has been great. Highly recommend EBC.
This is the first bike I have ever wrote so I don’t know how strong my opinion is that. I think it is a very well-made bike and should last me a long time.
Excellent build with quality components and paint finish. Only minor annoyance is having to sign in to agree EBC terms to activate LCD screen.
