Love love my custom model R, E-Bike!! Rugged , so comfortable a beauty!! It is a pleasure dealing with Electric Bike Company. Their customer service goes above beyond!! A special thank you to Mike for all your help guidance. I have recommended this company to all my friends family. Super quality!

I called technical support with a problem I was having with a bike I bought 2 years ago. I got a human on the phone immediately. She helped me troubleshoot and we fixed it, it was a wire connection that had come loose. Excellent customer service! I love my ebike!

We were trying to decide if an ebike was what we wanted so we visited an Electric Bike Company dealer in Richmond, VA while we were visiting the area. We were very impressed with the bike and that dealership. We took a test ride for about 30 minutes. We loved them, we were sold! The dealership also took all the time we needed to answer our questions and helped us along with how to place an order. They gave us step by step instructions. We called them back with questions and even went back a second day to check out a few options we were thinking about. The staff there and the customer service online were all top notch. We compared other ebikes and determined that EBC was the best for us! We placed our order and have been thrilled by the service we’ve received.

My husband and I took a lot of time did a lot of research and couldn’t be happier with EBC. Thank you blake who answered all my questions with confidence!! We love them !