1. Our motor can generate over 1200 watts of power for hill climbing and acceleration.
2. We offer a 5 level pedal assist option.
3. You have the ability to have 0 to 100% throttle assist while pedaling at any pressure.
4. Shifting mechanical gears can be confusing when combined with our other options of 5 levels of assist, 0 to 100% throttle, and pedaling pressure.
5. Chains on mechanical gears can come off easily.
6. Cable-actuated systems can erode and stretch, making mechanical gears unreliable.
7. Maintenance costs are higher on mechanical gears than internal pedal assist options.

Our bikes are equipped to accept a 7 speed mechanical gearing system. If you find that you still want a 7 speed, your local bike shop can add that. However, once you ride our bikes and feel the power, you may not find that you need mechanical gears. 99.9% of our customers do not have them.

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Availability of Upgraded Technology Package on every Bike Model Upgraded tech package includes:

A.      Brake lights

B.      Indicator lights

C.      High beam/Low beam

D.     Electric Horn

E.      Light sensor

F.       Battery Percentage Indicator

We offer a plug and play system. We will send you the replacement part and you can simply switch out the parts or take the parts to a local bike shop to perform the repairs. There are now two main mobile independently-owned bike mechanic companies that will come to your office or home to service and repair your bike. Please check www.Velofix.com www.Beeline.com

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Our frames can be adjusted for anyone from 4 foot 8 inches to 7 foot tall, with 7 different adjustment points. Our bikes are sturdy enough to support up to 350 pounds, with maximum motor output of 1200 watts and going up to 28 miles per hour.
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Electric Bike Company’s 500-watt rear hub motor is powerful enough to ride up hills and against strong winds, while still maintaining a peaceful quiet ride. The rider can pedal, use the throttle, or use pedal assist. No matter the setting, the motor remains quiet. In addition, a brake disconnect will shut off the motor when coming to a stop. The rear placement of the motor allows for maximum safety and riding enjoyment.

Yes! We offer twist throttles and thumb throttles during the customization process. 

We have a 30-day return policy from the day that you receive your bike if you’re not satisfied with it. We will cover all shipping costs for returns as well as parts you may need. There is a 10 year warranty on the frame and motor and a 5 year warranty on the battery. 

BATTERY WARRANTY

The cost to perform a battery warranty exchange is $399. This fee is collected prior to us processing the warranty exchange. Upon receipt of payment we will send you a new battery with a return label. Please send the defective battery back to Electric Bike Company using the same shipping box and the return label provided.

Please contact our Customer Support team to setup a Battery exchange.

Click HERE for a full description of our warranty. 

Our electric bikes can actually be set up easily in the settings for three different classes:

Class One: Pedal Assist feature top speed is 20mph.

Class Two: Pedal Assist & Throttle top speeds are 20mph.

Class Three: Throttle top speed is 20mph and Pedal Assist up to 28mph.

On our Registration Page you will find a form. Please fill out that information and click submit to send us your registration information.

There is serial number on the bike under the chain ring. It is hard to see – but all we really need is the serial number of the battery – which you can get by sliding out the battery and you can see it right on the top of the label. REGISTRATION / WARRANTY / RETURN - Electric Bike Company®

All you need is a quick flick and it should ring. To turn on the light, press on the center of it.

By selling online and directly to customers, we can lower our overheads and keep costs minimal, which is both beneficial for our customers and our business. We assemble the entire bike ourselves, allowing for top quality control. There are no warehousing, distributing, or retailing fees.
EBC owns all of the designs and wirings on our bikes. Direct relationship with manufacturers allows us to quickly adapt to new technology and styles. We are always looking to improve every detail of our bikes, to produce the best product on the market. We get the highest quality parts for less cost.
We specialize in one bike style, so we can focus on getting the best pricing and quality for each of the 185 items on the bike. We use all stainless steel hardware, so our bikes last.
The battery manufacturing and assembly is the essential core of any electric bike. EBC invests into and owns 50% of the battery company Turnlife. We only use certified Panasonic, Samsung, and LG batteries and can offer an industry-leading 5 year warranty. We also use the best battery management system. We have invested in the highest quality cells. Our batteries include an internal charger and retractable cord, so you never have to worry about carrying an external charger. You can stop anywhere and plug the charger into any outlet.

We only use the best and below are some important factors from 5 Star and Tektro data when increasing the rotor thickness from 1.8 mm to 2.3 mm:

• An 8% lower temperature
• An Improved resistance to deformation by 47%
• An improved vibrated noise