FAQs

We provide 100% customer satisfaction guarantee.

BATTERIES & CHARGING

After many years of research, we have decided this is the optimal placement for the battery. The battery’s internal charger with retractable cord makes recharging easy and convenient. A 26 amp large controller and up to 18ah or almost one kilowatt of power allow for powerful hill climbing. Our batteries also feature an alarm system and smart BMS. The built in light is very convenient and safe for night riding. The 5 year battery warranty comes with our unique plug and play system, so quick and easy replacement or maintenance can be done, if ever needed. Although a center-mounted battery is a little more balanced, our engineers believe our placement is the best alternative, without compromising any of the above features. Feedback from our customers is in support of the clean, beautiful lines and ease of access with the Step Through style, without having the battery blocking access. Although not ideally balanced, we found the benefits of rack mounted battery far out weigh center-mounted battery.
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No, you do not. Our batteries have a patented technology with an internal charger and retractable chord that plugs directly into the wall outlet.

We offer a 11.6Ah 48 volt and 17.4Ah 48 volt battery. The 11.6Ah’s range is 20 miles without pedaling and 50 miles with pedaling on Pedal Assist mode level 2. The 17.4Ah is 40 miles without pedaling and 80 to 100 with pedaling on Pedal Assist mode level 2. The 11.6Ah contains 500 watt-hours and the 17.4Ah contains 750. The 17.4Ah battery adds about 10 to 15 more miles per charge. Keep in mind that some factors may affect these numbers, including your weight, the wind, and the grade of surface you are riding on.
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If you need to store your bike during a long period of time such as the winter months, please ensure that the battery is fully charged then turn off the master switch which is the red toggle button under the back end of the battery (you can normally leave this on if you use the bike regularly). Then remove the battery from the bicycle and store in a cool place. Following these instructions should esnure our battery to last you many years.

If you are experiencing any battery issues with the Model C or S bikes, please click HERE to view our troubleshooting guide. 

If you require further assistance, please contact our customer support team.

 

 

SHIPPING

The bike arrives at your door, fully assembled and ready to ride, for $179 freight shipping. If you live in the Orange County, California area, we can offer delivery. You are also welcome to pick up and we will work with your schedule to best accommodate you.

Our bikes are 100% assembled to order in Newport Beach, CA. with global materials. We test and independently inspect, certify and ship fully assembled to your door. The building, testing and inspecting process can take anywhere between 2 and 4 weeks depending on how busy we get (sometimes up to 10 weeks during busier seasons). Once the bike is completed, shipping can take 5-7 business days depending on where you live.

Yes, we do. We will need your address to get a better idea of shipping costs and ETA of your ebike.

The foam, corrugated, and corner board that we use to package and ship our electric bikes are made from recycled material, and are all recyclable. The pallets are compostable in the greens/lumber cans, or as courtesy special pick up (most cities will take them).

RETAILERS

We build your bike 100% from scratch right here in California, USA using global materials, according to your exact specifications and ship your bike to your door, fully assembled. Our business model is to provide a bike worth $5,000 to you from our factory around $2,000. To make this happen, we do not have warehousing, distribution expenses, retail overhead, royalties, franchise fees, etc. We do, however, have independent reviewers, customer comments and online feedback.

EBC BIKES

EBC Pedego RAD
Built in the USA using global materials Built in Asia Built in Asia
Entry Level $1699 Entry Level $2400 Similar price to EBC; far lower quality
Totally Customizable Boxed in Asia - Partially customizable Boxed in Asia - No customization options
Ships fully built Ships partially built Significant assembly required
  1. Our motor can generate over 1200 watts of power for hill climbing and acceleration.
  2. We offer a 5 level pedal assist option.
  3. You have the ability to have 0 to 100% throttle assist while pedaling at any pressure.
  4. Shifting mechanical gears can be confusing when combined with our other options of 5 levels of assist, 0 to 100% throttle, and pedaling pressure.
  5. Chains on mechanical gears can come off easily.
  6. Cable-actuated systems can erode and stretch, making mechanical gears unreliable.
  7. Maintenance costs are higher on mechanical gears than internal pedal assist options.

Our bikes are equipped to accept a 7 speed mechanical gearing system. If you find that you still want a 7 speed, your local bike shop can add that. However, once you ride our bikes and feel the power, you may not find that you need mechanical gears. 99.9% of our customers do not have them.

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We offer a plug and play system. We will send you the replacement part and you can simply switch out the parts or take the parts to a local bike shop to perform the repairs. There are now two main mobile independently-owned bike mechanic companies that will come to your office or home to service and repair your bike. Please check www.Velofix.com www.Beeline.com

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Our frames can be adjusted for anyone from 4 foot 8 inches to 7 foot tall, with 7 different adjustment points. Our bikes are sturdy enough to support up to 350 pounds, with maximum motor output of 1300 watts and going up to 28 miles per hour.
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Electric Bike Company’s 500-watt rear hub motor is powerful enough to ride up hills and against strong winds, while still maintaining a peaceful quiet ride. The rider can pedal, use the throttle, or use pedal assist. No matter the setting, the motor remains silent. In addition, a brake disconnect will shut off the motor when coming to a stop. The rear placement of the motor allows for maximum safety and riding enjoyment.

No.

Having a twist throttle on an electric bicycle is very dangerous.

  1.  As you are often getting on and off your bike, you can inadvertently twist the throttle when you lift your bike on a curve or while weaving your bike through pedestrians. 

(Ideally you turn all the power off, but should you forget, having a thumb throttle is far safer)

 

  1. On your bike, there are often times when you can get into bumpy terrain or at high speeds and need to grab your brakes very strongly. On a motor bike, you have a back-up brake on your pedals - but on an electric bike, both brakes are on the handle bars - so it’s easier to grab both brakes with a full grip on a thumb throttle. 

 

Our system comes with cruiser control - walk mode and other functions that make thumb throttle definitely the way to go

We build, inspect, test and ship the bike fully assembled! Since we build the bike 100% to order, we can inspect each part. We also negotiate and have great relationships with each vendor to ensure the quality is maintained. We can also quickly and strategically update, change, enhance a part or process, as having control of each aspects gives us this leverage and insight!
99% of all other E-Bike companies import the entire bike from e-bike manufacturers that build bikes for them and other customers. These manufacturers brand them differently for different countries and brands and by definition cannot update, change, evolve as quickly as us here in USA!

We have a 30-day return policy from the day that you receive your bike if you’re not satisfied with it. We will cover all shipping costs for returns as well as parts you may need. There is a 10 year warranty on the frame and motor and a 5 year warranty on the battery. 

BATTERY WARRANTY

The cost to perform a battery warranty exchange is $399. This fee is collected prior to us processing the warranty exchange. Upon receipt of payment we will send you a new battery with a return label. Please send the defective battery back to Electric Bike Company using the same shipping box and the return label provided.

Please contact our Customer Support team to setup a Battery exchange.

Click HERE for a full description of our warranty. 

Our electric bikes can actually be set up easily in the settings for three different classes:

Class One: Pedal Assist feature top speed is 20mph.

Class Two: Pedal Assist & Throttle top speeds are 20mph.

Class Three: Throttle top speed is 20mph and Pedal Assist up to 28mph.

On our Registration Page you will find a form. Please fill out that information and click submit to send us your registration information.

There is serial number on the bike under the chain ring. It is hard to see – but all we really need is the serial number of the battery – which you can get by sliding out the battery and you can see it right on the top of the label.

All you need is a quick flick and it should ring. To turn on the light, press on the center of it.

By selling online and directly to customers, we can lower our overheads and keep costs minimal, which is both beneficial for our customers and our business. We assemble the entire bike ourselves, allowing for top quality control. There are no warehousing, distributing, or retailing fees.
EBC owns all of the designs and wirings on our bikes. Direct relationship with manufacturers allows us to quickly adapt to new technology and styles. We are always looking to improve every detail of our bikes, to produce the best product on the market. We get the highest quality parts for less cost.
We specialize in one bike style, so we can focus on getting the best pricing and quality for each of the 185 items on the bike. We use all stainless steel hardware, so our bikes last.
The battery manufacturing and assembly is the essential core of any electric bike. EBC invests into and owns 50% of the battery company Turnlife. We only use certified Panasonic, Samsung, and LG batteries and can offer an industry-leading 5 year warranty. We also use the best battery management system. We have invested in the highest quality cells. Our batteries include an internal charger and retractable cord, so you never have to worry about carrying an external charger. You can stop anywhere and plug the charger into any outlet.

We only use the best and below are some important factors from Tektro’ data when increasing the rotor thickness from 1.8 mm to 2.3 mm:

  • An 8% lower temperature
  • An Improved resistance to deformation by 47%
  • An improved vibrated noise

PERFECT BIKE SIZE

To determine the perfect EBC bike model & wheel size for you. You will need the following information:

Height: Your actual height, without shoes on. 

Inseam: Your inseam is the distance from the sole of your foot, along the inside of your leg, up to your pelvic bone. This is not the length of your pants, but the actual measure of your leg.

The book method is the easiest to measure your inseam. 

  • Remove your shoes and stand flat with your back against the wall.
  • Hold the book vertically between your legs, against your groin and touching the wall. The book is a place holder for your saddle, so make sure it sits snug.
  • Make a small mark with the pencil on the wall at the top of the book.
  • Measure from the floor to your mark and you'll have your true inseam.

Now compare your two measurements to our bike models & wheel size in the Size Chart below.

24" Tire 26" Tire
MODEL C
Standover Height 770mm 789mm
Min. Rider Inseam 30.3" 31"
MODEL S
Standover Height 457mm 482mm
Min. Rider Inseam 18" 19"
MODEL X
Standover Height 770mm 789mm
Min. Rider Inseam 30.3" 31.5"
MODEL Y
Standover Height 457mm 482mm
Min. Rider Inseam 18" 19"
MODEL R
Standover Height 470mm 521mm
Min. Rider Inseam 18.5" 20.5"

If you are on the shorter side and would like 24 inch wheels on your latest order, just shoot us a note/email once your order is placed and we will make the switch. Its that easy. We will build up your dream bike, pack and ship full assembled to your door.

EXTRAS

MIK is a revolutionary click system for your luggage carrier. Thanks to the MIK system, Adapter and Carrier plates, you can click any luggage carrier you want onto your bike.

Go for groceries with your basket?
Go shopping with your saddle bag? 
Dog in his pet basket?

Perfect! Just click it on your bike!

Checkout our MIK Click System accessories here

If you have any questions, please EMAIL US or call us at (949) 264-4080, and we’ll be happy to assist.

USER INSTRUCTIONAL VIDEOS

For more EBC videos visit and subscribe to our YouTube Channel HERE

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