i purchased 2 ebikes in July, and when i drove to the Costa Mesa warehouse to pick up, the fenders on one of the bikes were missing. it has been a long drawn out process to get this situation corrected. i called and they sent the fenders to my house, but not the hardware to connect the fenders to the bike. they sent it on a different shipment. Then the customer service rep said to take the bike to one of the local bike dealerships to have the fenders installed and they would reimburse me the installation fee. i paid the bill and sent the receipt in to Electric Bike Co back in August. i was dealing with Rocio who was initially very responsive, but has stopped responding back to me. Since then i have not yet received the reimbursement check. i have been calling but no one ever picks up the phone. i've emailed customer support, accounting, and even Laura (one of the owners), and i have not received any responses from anyone. i am very very very disappointed with their post purchase customer service. i need to purchase some accessories but I'm very reluctant because I'm afraid how the customer service will be if i need further assistance.
